Sam's Club Software

I’ve used the scan and go feature EVERY week. Sometimes TWICE each week. Yesterday i allowed the app to update. Today the app doesn’t work on either of my phones OR my iPad. Oh I can scan. But I don’t see a list of what I’ve scanned. And that little thing called “check out”. Where the hell is it? Sams need to fix this app. They’ve reduced the number of associates in the store to check your order out. The self service lines reach to the center of the store. The Scan and Go app is the ONLY reason i shop at Sams. I need convenience. Not frustration. And don’t tell me to call their help line. Two updates ago the app stopped working. I called and got nothing. No answers. Just handed off to someone who was going to research the problem. 4 weeks later i received an email saying they had looked into my problem and i should go to the store for assistance. 3 months later an update fixed my problem. When the scan and go app works it’s great. But it isn’t working now.

Today was the first time I actually used a shopping app. I downloaded the app about a month and a half ago but wasn’t really sure on how to use it. So today while at SAMs I decided this is the day where I’ll do my shopping with this app. I scanned all my items and because I was nervous I didn’t see the check out button. So I asked one of the employees for help. I felt real dumb when she showed me how simple it was. Two thumbs up for the Sams employee for her help. Since I had already scanned everything I was out the door almost immediately. It’s a great app but very sensitive it scans quickly and picks up any items with in your shopping cart. You can also see if you scanned any items twice and can remove them before check out. You can see the number of items scanned for easy tracking. It’s a great app especially if your in a rush. If the store wasn’t full of people I would still use the registers with a person. We all need job security.

I use this app at least once a week. Without fail every time I use it the app says items are out of stock. When I go in to pick up the order everything that was “out of stock” is in stock and abundantly so. The convenience of the curb side pick up is negated because I still have to go into the store and grab 3-4 items that I couldn’t order when they were actually available but just not updated in the system/app. Every week for the last 2 months I try to order the 500 count plastic forks and every week it says they are out of stock, I know for a fact they are not. It’s been the same with the 5 gallon bucket of hamburger sliced pickles for the last 3 weeks. Also, don’t even try to get someone in store to help with these issues because apparently they have no idea why this happens. Which is fine, but at least a manager could start that process but they have the same response as the people working the pick up area...😳