Contact TD Bank US Support

by Antny83

Total garbage. I like TD Bank as a whole, but this app is complete garbage. They take it offline for a complete weekend so you can’t access your accounts at all. Sure why not. Come Monday, I had the same issue as many others. The app said I needed to update but when I went to the App Store, no update was available. (I saw TD was responding that it wasn’t directing the correct download, but mine was on the right one and still showed “open” instead of “update” I had to wait until Tuesday to actually get in. The “update” was suppose to make things better. Since then, the app has been down CONSTANTLY. It’s down right now. Try to sign in you get “Hmmm something’s not quite right” with “access is down at the moment” below that. It’s RIDICULOUS. Your a bank. People need to get at their money at anytime day or night. Makes it impossible to do so when the app/website is down consistently. In closing, I’ll be switching banks
Because of this, But I won’t say to which one. Some people leaving reviews saying other bad reviews are plants for other banks to leave bad reviews just because they are naming other banks.....no...all those reviews are spot on. It’s the people saying the app is great that I find fishy. PLEASE, avoid this app like the plague. Run far away.

by Tyisha014

DO NOT PURCHASE FOR FAMILY OR FRIENDS AS A GIFT UNLESS YOU PLAN ON TELLING THEM TO USE THE MONEY IN 1 YEAR! My daughter received a gift card for her Birthday. She held on to it to save for something she wanted. She comes to tell me that her card isn’t working. Needless to say, I can TD bank and they card her $2.50 each month for not using the card. Then I am informed that you can’t use the card for online transactions until it’s registered BUT charged my daughter 5.00 for an online game. How does a charge get on a card that wasn’t even registered!?!? First, someone purchased the card as a gift from their BANK ACCOUNT! You received your money for the card. Why are you stealing money from someone’s “GIFT” card. Do you know the definition of a gift - a thing given willingly to someone without payment; a present. — Why does TD bank feel they are in the RIGHT to steal from another person. I have been an outstanding customer for over 20 years and this is how you treat people. I’m disgusted! Not only for me but to the millions of customers they might have done this too! You should be ashamed of yourself!

by Joey Bagodonuts.

I’m giving the app only 1 Star, because 3 times now, when I made multiple deposits at a time on my phone in the past few months, it sets off TD’s hypersensitive ineffective “fraud alarm”, and puts a 12 day hold on my checks.

I am freelance musician, so getting paid in multiple checks a week is common for me. It took the third time this happened for someone on the phone to finally alert me as to why this was happening. The frustrating thing is that it keeps flagging checks from clients that I deposit from on a regular basis, and never have had issues with their checks previous.

The whole point of mobile deposit is so I don’t have to go to a bank on my busy schedule, and seeing as that I am self employed, I don’t have a “direct deposit” option either. Now, if I want them to lift the holds on the checks, I have to go to a branch, and wait for someone to help me and sort out the mess, which takes WAY longer than just going to a bank and depositing checks. Fix your crappy fraud alarm on this app, TD, and I’ll consider not closing every single one of my accounts with you.