Groupon Reviews

Groupon Reviews

Published by on 2021-05-20

Download Groupon and save up to 70% on the things you need every day. Find great
deals on all the best stuff to eat, see, and do near you and around the
world. Whether you’re craving to try a new restaurant downtown, in need of a
relaxing massage, looking for a new gym, or daydreaming a...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Groupon Reviews

  • By


    I've been ordering from Groupon for about 4-41/2yrs. So far I've been perfectly happy with everything l have ordered, both the service and the quality of the items and or services. Admittedly I've always been very paranoid about being scammed online and very slow to start trusting online companies so I tend to read every single word of every description! It drives my husband crazy because I'll read, reread then mull it over for hours sometimes days before I finally decide to make my purchases. And if it comes to a place I've never heard of I always check for reviews outside of Groupon before dealing with them. But it seems to have paid off because I'm happy with everything I've gotten so far. I've gotten gifts for my kids and grandkids, household items, clothing and my husband and I used 3 different offers for hotels and services to book a dream road trip through the central Texas hill country during summer of 2017! (So glad we got to go when we did, to see this beautiful part of Texas before Harvey messed up so much down there!) Our stay at El Tropicana in San Antonio on the river walk, a great package for a full day and food package at Sea World San Antonio, and a stay at the Omni West in Houston were all phenomenal experiences that we wouldn't have had without Groupon, but will definitely strive to repeat!

  • By


    Me and my husband have used Groupon on and off for about 3 years but we recently started relying on Groupon for the last year after getting married ...... if we take a trip first place we check is offer ridiculously unbelievable prices. in our most recent trip we wanted to stay an extra day and asked what the charge would be. The same amount we payed for the 3 days is what one extra day would cost! need something that we can’t really find?.....GROUPON has it. The variation of the same thing is what I like as well...... I’m the type of woman who loves a certain item and needs it in absolutely every color. The only thing that I,as a customer, found a little difficult is that when you do book a trip and you accidentally made an error you cannot go back and change it..... our fault but I believe that if you are able to catch it right then and there you should be able to fix it. None the less, THANK YOU Groupon you guys are the best!!! Thanks for making trips actually happen for me and my husband. Growing up sheltered, it’s nice to finally be able to do it not only because I’m married but because of your amazing deals! Being financially savvy is the way to enjoy vacations and get aways! I can’t thank you guys enough!

  • By

    Just purchased curtains

    Although, I haven’t even seen them yet, I’m still worried about the quality , but I specifically chose it for a certain room but now, if that is going to stop light from coming in completely, I just may choose a different room for these. I always look for more different stuff and sometimes even hope for the best deal of the day on something I would really want , I hope other genders come into your site to sell their products because it would be nice to see changes of different things, not just changing between the 4 seasons. I recently purchased the angry supplements and I’m afraid to say , they give me heartburn so badly, and I’m belching the tumeric and ginger. Although it may be amazing for someone else, they are not for me. I just don’t ever want to do business with companies that are NOT in the USA only because I have had a terrible experience with dealing with them and what they show you is definitely NOT what your getting, cheap scratchy material ect anyway I’m so looking forward to these new curtains in my home ! I’m very excited and can not wait thank you Groupon !!! Once in a while it also would be nice to send a 5 dollar off coupon to all your email member that bought for appreciation day just bought from a local retailer, and I’m happy to see that here and of course,,,,, my new year pair of slippers!!!!!!! For sure ! Muk luk can’t beat it !!!!

  • By

    Groupon has your back

    I've been using Groupon for years. I've always had great experiences with local businesses honoring their Groupon. Recently, I had a very bad problem with a seller. They didn't honor what their groupon's fine print stated, they were making threats, yelling at me and following me to my car, etc. Overall, the worst experience I've ever had with any type of service. Groupon wasn't available to contact immediately because it was a Sunday evening when services were provided, but they were available at 6:30 am the next morning. I shared my experience and they quickly issued a full refund and escalated the concern to someone higher up. Thank you for trusting your customers and being a responsible business. I will continue to use Groupon only because the way they handled this issue. On a further note, I would highly suggest Groupon going back to having a phone support line (24 hours.) If I would have been able to contact Groupon at the time of the issue with the merchant, I feel like the seller wouldn't have started to act so extreme. At least Groupon would've been able to explain the fine print to the seller, and it would've been great to have a witness to how the seller was behaving.

  • By

    Needs improvement

    Though I do enjoy Groupon and have spent thousands over the years with Groupon, they are in need of improvement. One issue I have is returning a Groupon. It is ridiculously inconvenient and beyond frustrating to try to return or exchange a Groupon. Instead of getting Groupon bucks, which seems to be a more logical and fair thing to do, Groupon only allows you to purchase another Groupon in only a certain area, i.e. “a local deal”, etc. and within a short period of time. It is a complicated system and I lose more money through Groupon, and I am beginning to expect it was designed that way. People do not want to deal with such hassle so I assume most people would simply forget about it. Which I have done in the past because I don’t feel like dealing with only 24 hours to search for local deals. Not only that, but most local deals in my area are the same old thing that we always see advertised in a Groupon. Little variation. And I don’t want to redo those things again and No, I don’t want another massage! So it is very limiting. I have had much frustration over this one issue. Also, with all the times I have had to speak to Groupon, those who answer the line have accents so thick I can hardly understand them. And though a few of the staff have been friendly and professional, I have dealt with quite the opposite most of the time.

  • By

    Great prices & sales but buying direct use CC or Paypal catch !

    They have great sales on multiple items, to use cash/debit/not on your credit card use Paypal it’s way easier at checkout ! Sales are great for items but it’s frustrating when they say your billing address isn’t a match with your bank and can’t purchase using debit card for individual purchases thru Ave A - Groupon store but you can purchase multiple items at check out with the same card. To purchase direct thru Avenue A- Groupons Store they must want you to use a credit card or Paypal, For the credit card I hate using a credit card for a 25$ purchase when you can just pay for it, I’m gonna guess it’s the way you get the great Deals , it’s worth the hassle for some items! Also they save your card info- no other way to do it - when you check out or Pay with a card, so after you purchase check under “payment methods” and your card info is saved you can edit it and remove it, for those who have partners, kids, teenagers and others who use your sites on shared iPads, etc and love shopping sites with your saved card Info., handy to purchase with just a click on someone else’s card LOL !

  • By

    Fingerless gloves

    I have carpal tunnel and ordered 2 different types of fingerless gloves. I was charged for 2 types of fingerless gloves that were Totally Different than those I ordered and the pics originally that came up when I went to purchase them. What do they send - substitutes? I don’t want substitutes. The first pair I got was made so cheaply you could probably buy in the $1 store. Awful. I threw them in my garbage. The second pair was supposed to be furry fingerless also. They were furry but with an open flap that all your fingers come out at once - a mitten style. This was not anywhere in the description. I can’t use these. I ordered many things in the past through Groupon in every area. I never had a problem. I went through the text to agents and was not satisfied with their answers. They were vague and not corrected. What was I charged so far and what am I still to get? These gloves they sent are not acceptable and I should get refunds for both. If you can’t send me What I Ordered then don’t send me anything and credit my account. Hope your company is not going downhill. There are now a lot more of these companies that are your competitors. If you don’t do the right thing today for a loyal customer I will be changing to a different company and so will other peeps. And I know I have a $15 coupon to use. I hope it won’t expire. Please advise On this text site. I no longer have an email set up at this time Jane Abbene E Northport NY

  • By

    Groupon sells shady deals for sketchy “businesses”

    I have used Groupon many times but I purchased two massage certificates for my husband and I for Christmas. I purchased mine in November went to the website too book it the same day. Calendar all booked up until January 2019. So I wait two months and get to the place on time to find out the door is locked. Saw people moving around inside so I knock. Lady comes out with a long piece of weave in her hands (she was braiding and cutting it). Anyhow she tells me that the person no longer works there and I was the 5th person she has turned away. She told me to contact Groupon for a refund. Won’t you know it they will not refund me. I know the fine print tells you after 3 days all sales final but I did not see it say they will sell me a Groupon for a shady place, make me wait passed the refund period, and then never get services and it’s just oh well. Now I have to waste time, energy, and money and find a lawyer. I am gathering information to send to the news outlets as well. People need to know Groupon is selling for shady businesses that have no intention of actually providing the service and no matter what you won’t be refunded. I have contacted the owner of the location multiple times, wouldnt you know it she is ignoring me. I have contacted Groupon via chat, email, and the call me back option, and yes you guesses it they are absolutely ignoring me! STAY AWAY FROM GROUPON AND FRESH BEAUTY STUDIO IN STOCKBRIGE, GA!!!!!

  • By

    Good stuff I didn't know I needed.

    I have never had a problem that was not satisfactorily resolved over the course of numerous Groupon orders. (Let's face it, sometimes "stuff" happens- often due to poor/mis-design of the Order fulfillment systems, not human error, or flat-out bad/fraudulent business practices). Items usually arrive within 5 to 7 working days and are generally or exactly- in the case of definable beyond words and a picture items like a refurbished robot vacuum- as described. good source of attractively priced items that are often something that I have been thinking of buying, but haven't liked pricing or shipping costs that I have found until seeing a Groupon offering. Some (most) tech items will be prior versions- like a "Ring" brand doorbell (why do you think the price is so low?), so know this going in. If it is computer related and you run Apple, check and be sure it will work with your system. I am still trying to resolve installation problems with a Wi-Fi extender that came with inadequate installation software. Customer service is very e-friendly, responsive, and easy to work with. Satisfied customer.

  • By

    Good idea, not well operated

    Although I love the idea of saving moneys and can’t pass up a good deal, I don’t know if I will continue using Groupon due to their serious lack of adequate customer service. It is RIDICULOUS how hard it is to get in contact with anyone at this company. I would rather sit on hold for 45 min than wait around all day for a representative to call me back. Their live chat never seems to be an option, and I haven’t tried the email option because my issue is slightly more complicated than a simple one email response, so I don’t want to spend all week emailing back and forth. I have never seen another company operate with this type of customer support and with a company this large you think it would be as simple as providing a customer service phone number to contact. Seriously frustrating and disappointed with the lack of service!!! I’d rather pay full price than have issues using my Groupons and spend hours of my time trying to get help resolving them. I may have even more bad things to say when someone from this company finally gets in contact with me. But for now I’ll spend another day of my week waiting for a representative to call me back, since the last time they never did... even though their website says they contact you within the hour ... BS!

  • By

    Loved it, now I hate it

    I have used Groupon for years without an issue. My sister gifted me a massage, which I tried to book for MONTHS and finally it expired. ‘Promotional value expires, amount paid never expires’ so I tried to use the amount paid ($150) but the vendor said they will not honor the amount paid. So I contacted Groupon and they won’t even speak to me cause it was a gift and I didn’t purchase it. They ended up refunding my sister (she was annoyed because she didn’t want to deal with it again) but she worked with me. We picked another place and she got me the Groupon, I contact the vendor for a hair salon and she said Groupon doesn’t pay her and she will not take the Groupon because she working for free. This vendor should be REMOVED from the Groupon option so no one else is fraudulently purchasing groupons and then stuck with ‘Groupon Bucks’. And now they are giving my sister the money back again but as bucks that can be spent within 24 hours. customer service said contact the vendor BEFORE purchasing to make sure they Accept the Groupon. IF THEY DONT ACCEPT THE GROUPON THEY SHOULD NOT BE FOR SALE ON GROUPON!!! Also if someone gifts you a gift, than stop bothering the purchaser of said gift and deal with the person who was given the gift. Hopefully I can’t use this $150 and never use this fraudulent company again. Service shouldn’t end when you take our money Groupon!

  • By

    Refunded Incorrectly

    I purchased a groupon for a keratin treatment at [email protected] salon in midtown. When I called the salon to make the appointment, I first tried the phone number on the voucher that belonged to someone’s personal cell (this person was in no way affiliated with [email protected]). So I turned to yelp to find the salon’s actual number and was told that they do not offer keratin treatments through Groupon. I informed him that I had already paid for the Groupon but he was clear and finite that Groupon had made a mistake and the salon only offers a haircut/blowout deal. I then turned back to Groupon to contact customer service but, of course, there’s no phone number to call so I settled for the online chat with a customer service rep. She was perfectly apologetic and prompt in her communications. She explained my options (after ignoring my request for a full refund) and I decided to trade in the Groupon for another salon’s keratin offer. The issue is that I paid $99 for the initial Groupon and only received $87 in “Groupon bucks.” I should not be held financially accountable for any of the oversights, miscommunications, or mistakes that were made by both the salon and Groupon. (Though the responsibility ultimately rests on Groupon.) I am extremely disappointed in the customer service I received while trying to resolve this matter. All of the roadblocks and the end result make this feel like a scam.

  • By

    Super Team!!

    I began to use Groupon sometimes last year and at first viewed all the deals with a cloud of a doubt, relying on an old saying “ if it looks too good, then it is too good to be true”. However, I kept my eyes open for a while on a spa deals, women clothing( especially underwear 😜, I’m secretly a lingerie fanatic) and other miscellaneous items. Not only deals became more affordable, but they sharpened up in attracting me even more. I finally man up to buy a couple of packages and can’t be happier with them!!! For real, vendors welcome customers with coupons very friendly and provide top of the line service. The app cleverly filters out local offers from more geographically undesirables. That’s the first thing I recommend to new users to set up their location preferences and the results for your keyword search will start pouring like Niagara’s Waterfalls...... 😂 lol I highly advise others to upload the app and not to spend another dollar anywhere, before confirming the price with Groupon’s deals!!! Great job, team Groupon!!! Work very well done!!!👍

  • By


    I am extremely disappointed with Groupons service. Their customer service is only available through email and even the managers refuse to co tact you via phone. They are incredibly rude and have no desire to help you. They take half the cost of your Groupon from the business and will never refund more then half your cost. They also only provide Groupon bucks back. My husband and I booked a beautiful hotel via their site and trusted that it was accurately represented- nope. Not at all. The pictures looked 5 stars. The reality was an awful hotel staff. A hallway without AC that smelled of mold. A hotel room with a loud, broken AC. We called the hotel staff 5 times within our first hour begging to have our room changed due to the broke , loud AC and they refused. I finally spoke to the manager that promised to refund our cost due to all the trouble and allowed us to leave the hotel to find a different place to stay. I was guaranteed Groupon would refund my full cost to my credit card and would easily see it in the system. Well, after 4 week of emailing Groupon, since they don’t provide a phone number and refuse to call you, they refuse to provide any customer service. They will not refund this awful experience. I will not be shopping with Groupon again. What a terrible company that has no care for what they advertise. Such lies and awful service.

  • By

    App did not work at the time of redemption

    Went out to dinner to local restaurant but before I left I purchased a Groupon. My husband and I ordered all her food, ate dinner & when the bill came I tried to open the app and it would not open on my phone it kept giving me an error message. Restaurant said they couldn’t do anything without the Groupon. So I ended up spending the money on the Groupon as well as all the money for the food at a restaurant I wouldn’t normally eat at. I contacted Groupon’s customer support staff and 2 days later they emailed me back that because of the fine print they could not refund me. They gave me a five dollar bonus credit on app. I can’t believe how ridiculous that is, because their application malfunction now I’m out the money and they’re blaming it on the fine print. If your app doesn’t work it should be the responsibility of the company not on the customer. I took screenshots of the error messages and all the times I tried to login. I also have copy of us paying full price for the meal with all the matching times on it. I told Groupon customer service because of our experience (not todo with Groupon) we never want to eat at this restaurant again so the Groupon now has no value to us. I’m very disappointed in Groupon and don’t want this error message to happen to anyone else!

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You can now contact Groupon customer service directly
via Email using our new site -

Contact Groupon directly

Is Groupon Safe?

Yes. Groupon is very safe to use. This is based on our NLP (Natural language processing) analysis of over 340,608 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Groupon Is 51.5/100.

Is Groupon Legit?

Yes. Groupon is a totally legit app. This conclusion was arrived at by running over 340,608 Groupon User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Groupon Is 51.5/100.

Is Groupon not working?

Groupon works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Groupon? Report Issue

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Why should I report an Issue with Groupon?

  1. Pulling issues faced by users like you is a good way to draw attention of Groupon to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Groupon customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Groupon.

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