Groupon Reviews

First of all I want to say, this app doesn’t really care about their customers. I’ve never left a bad review but here you go this app you can have this one.

I purchased a massage voucher in February, and then made an appointment with the owner in May, because of covid-19, the owner had decided to permanently close the business in April. She sent an email to all customers saying if people purchased voucher from this app, she had already notified this app that they have gone out of business and people who purchased voucher should get a refund (that’s how this app told her!). So I contacted this app and asked for a refund. Guess what, it took me nearly an hour to finally chat with a real person because this app hides the chat feature, they doesn't want anyone to chat with them or contact them for refund. I tried to email them twice, all I got is I can get a this app bucks, but I don’t want credit, I just want money refund! Long story short, the customer service kept saying they can extend my voucher so I can use after covid-19, I said no their business is permanently closed I can’t go anymore. They just don’t understand. At the end, they still offered me the dang this app bucks so I had to open the not user friendly app again to find whatever deals that I can spend all my credit. If I could give the company 0 star I would, because this app doesn’t really care what customers want, once they sell you a voucher it’s not their business anymore.

I am in need of this app customer service due to an order (mask) from Groupons that has yet to be delivered ! It has been almost 2 weeks since the order was placed AND that order was marked as “shipped” and “in transit” at the time of this writing. That status has been the same status for 11 days now and the item is coming from California!

Tired of waiting, I want to cancel the order and have my money refunded or give a an opinion to use it to purchase something else. The problem is there are NO OPTIONS via Groupon to cancel the order OR to contact this app Customer Service for assistance. I Can’t get even get in touch with a live this app Customer Service person. I never found a phone number to utilize. I know that Corona situation has everything in an uproar but it shouldn’t take 14 days for an item to be delivered . And according to the comments on Groupons about this specific item, servers people are in the same boat as me; they simply haven’t received their product and there is NO way to cancel order or request a refund via APP while the order is “in transit”.

Groupons USED to be GREAT !!! No problems . NOW, I’ve encountered three (3) problems during the past three weeks and customer service is unavailable and unacceptable during this time . I’ve been able to get in contact with customer service reps at BANKS, Cable company and others, who have employees furloughed at Home but this app has clearly dropped the ball .

this app was the best shopping site I had found. I have gotten some amazing deals here. But with the very good you also have absolutely horrible. They don’t seem to monitor or limit their merchants. I am so disappointed that my $150 was stolen from me, from a merchant I learned has a very shady background that this app has been made well aware of in the past. Others have attempted refunds to no avail, but I am well versed in these issues so I know how to recoup my loss, but I cannot trust them anymore. this app is the main platform and therefore hold most the responsibility to protect their buyers, and they do not do that. These merchants represent this app but this app does nothing to eliminate dishonest merchants. They continue to let others purchase without forewarning. I am in the process of working with my bank to have this fraud reported, and have recorded all communications via email and chat, where this app recognizes and states that they are aware I have not received my item and that they are aware it was never even shipped. I have also kept record of all attempts to contact the merchant that went unanswered. They simply do not respond. So I have to say to proceed with caution. You can find some great buys on here, but when you get burned, you get burned badly with little to no help. Also, do not ever ever buy from Allure Gems via this app or anywhere else. They have a very long history of stealing peoples money.

There have been a few times I’ve had positive experiences where the company items were quality and the check out was easy.
More recently it’s been a struggle. I ordered two cases of wine only to click on the fine print to find out that they don’t ship to my state. Then I tried to cancel the order and ended up not seeing that the default option was to credit my this app account...after I clicked the save option. Then i couldn’t get ahold of customer service. Groupon kept booting me back to the item page instead to customer service. I tried to call two different phone numbers that I googled and both said they don’t have phone attendants. THEN I got back on Groupon and tried to reach customer service a different way and I was successful. However, when I typed in my message to the attendant, the send option was greyed out until the attendant ended the encounter. She ended up getting back on and had to forward my problem to another tier. Who knows when I’ll get a refund. What should’ve taken me two minutes ended up consuming about an hour with no product, $100 in the hole, and I still don’t have an answer about my refund.

Recently also received a personalized puzzle that was nearly impossible to put together because every piece is the same shape. They all fit together. My 9 year old was frustrated with it and threw it away.

I’ve been using this app for about 7 years now. They have a lot of great deals. I really appreciate the amount of local service deals I find. The biggest downside is the additional discounts they offer. Today, I saw a discount for an additional 25% off health and wellness deals. When I went to check out, no discount. I clicked on the banner for details and I got sent to spas, but no details on the discount. I went on chat to customer service. I found out they were offering discounts that are only on certain items as if they are on everything in health and wellness. I find it incredibly misleading and time consuming. You can trust their deals but not their discounts.

The upside is that they have “okay” customer service. I got an $8 credit on what would have been a $20 discount, so I decreased my order. It took about 70 minutes to negotiate that discount. They made about $10 less after the credit. They are a bit shameless about how misleading their discounts are. I am less likely to fall for that again, but I feel a bit like Pavlov‘s dog. After deleting a couple of items, it came out to about 15%. Not bad, but not good, just okay. Still I got a replacement discount in the form of a credit. Maybe I’ll remember that their discounts aren’t really a discount, lol. Or maybe I’ll get bit again...

They have some good deals sometimes but they need to work on some things. In 1 previous order, my item never arrived although it said “delivered “. I sent a couple of emails about it & even posted a negative review about it & never heard back from anyone. When I finally located a phone number, I was told no one was available to take my call for a couple of days, then I finally got a menu that listed an option for a representative, but
3 times when I chose that option, the phone system just kicked
me out. Finally got a live person on 4th try! Another order for some plants I ordered, they were dried out & sickly when I received them. Planted them & tried to save but couldn’t. Tried
to get an exchange/refund to order some different plants & was told I would have to dig the dead stalks back up, repackage & send back! Like it was worth my time for that! Another order I ordered a couple of magazine subscriptions. One of the magazines I have only received twice. The other magazine I have not received any issues yet- but, coincidentally, I started receiving another magazine that I have no interest in. This order I placed, there’s a technical issue online so I couldn’t enter & save new payment info. You have some awesome deals sometimes but really need to invest in some customer service because if there’s any problems with this order, I’m ready to say so long to this app

Have used this app many many times. I do like to spend so with that I need to save and by far this app is much better than any $1.00 coupon.
Yes this is true. The problem I have experienced way more than 1 occasion but I do continue to use this app. I have been disappointed with the house cleaning service , set up service constantly verifying the date time person coming texting back and forth was excited for this to happen I am handicapped found out at 5 am the morning of . They texted me 10:10 the night before the were due the next morning at 11:00 am I was sleeping. They rescheduled me for sometime in February I set up January for a reason. They didn’t give me even 24 hr notice but they stress the importance if were cancel at least 48 hours
Another s gift to my daughter for Christmas a mother and daughter time out to get our eye brows threaded. Very disappointed in the place it was not even so classless and dirty selling herbs and spices clothes.
Then I ordered flowers threw this app to A Florist omg not even close and to what I was expecting. They stated on the ad that with covid 19 flowers might be a slight issue they will do there best to duplicate. Not even close brown basket shown and purple and pink beautiful arrangement, what they got was a leftover white Easter basket with some fall flowers shoved in it. Disgrace to use covid as an excuse. Clothes several times not true
And that is enough to give you idea

Though I do enjoy this app and have spent thousands over the years with this app, they are in need of improvement. One issue I have is returning a this app. It is ridiculously inconvenient and beyond frustrating to try to return or exchange a this app. Instead of getting this app bucks, which seems to be a more logical and fair thing to do, this app only allows you to purchase another this app in only a certain area, i.e. “a local deal”, etc. and within a short period of time. It is a complicated system and I lose more money through this app, and I am beginning to expect it was designed that way. People do not want to deal with such hassle so I assume most people would simply forget about it. Which I have done in the past because I don’t feel like dealing with only 24 hours to search for local deals. Not only that, but most local deals in my area are the same old thing that we always see advertised in a this app. Little variation. And I don’t want to redo those things again and No, I don’t want another massage! So it is very limiting. I have had much frustration over this one issue. Also, with all the times I have had to speak to this app, those who answer the line have accents so thick I can hardly understand them. And though a few of the staff have been friendly and professional, I have dealt with quite the opposite most of the time.

Although, I haven’t even seen them yet, I’m still worried about the quality , but I specifically chose it for a certain room but now, if that is going to stop light from coming in completely, I just may choose a different room for these. I always look for more different stuff and sometimes even hope for the best deal of the day on something I would really want , I hope other genders come into your site to sell their products because it would be nice to see changes of different things, not just changing between the 4 seasons. I recently purchased the angry supplements and I’m afraid to say , they give me heartburn so badly, and I’m belching the tumeric and ginger. Although it may be amazing for someone else, they are not for me. I just don’t ever want to do business with companies that are NOT in the USA only because I have had a terrible experience with dealing with them and what they show you is definitely NOT what your getting, cheap scratchy material ect anyway I’m so looking forward to these new curtains in my home ! I’m very excited and can not wait thank you this app !!! Once in a while it also would be nice to send a 5 dollar off coupon to all your email member that bought for appreciation day just bought from a local retailer, and I’m happy to see that here and of course,,,,, my new year pair of slippers!!!!!!! For sure ! Muk luk can’t beat it !!!!

My purchases have mostly been good. I had one incident a few years ago. I paid for 3 sessions of house cleaning, paid about $115. It took several weeks to get in contact with the seller then it was several weeks before she could book me an appointment. I wanted to book all three appointments & she wouldn’t. She said I could book the next appointment when she came the first time. No one showed up for my first cleaning. After several attempts she finally answered my call & said the lady she had scheduled had car trouble or something. I said a phone call to me would have been appreciated. I took off work to be home. Rescheduled appointment, about 2 weeks out this time. Again no one showed & I had someone there to meet up. Again several attempts to contact when she did answer the lady’s child was sick 🙄. Seriously?! Again a phone would have been appreciated. She wouldn’t book another appointment, said she’d get back to me. She never did. A few months later, we were preparing to move out of Tulsa area so I thought great I’ll get “her” to come clean while I’m packing . Called multiple times & left messages. Never got a call back. Then her number was no longer working. 😩 So I threw that $115 to the wind! Contacted this app & it had been over a year at this point so they “couldn’t” refund my money 🤷🏼‍♀️

I have been a this app customer for years, mostly get local massage and food deals. I appreciate this service but do wish the business owners got to keep more of the proceeds. They are basically posting deals to get new customers and some have said it doesn’t often lead to long term repeat customers. In my case, I’m usually getting a this app for restaurants that I go to already but want to have some savings. this app is great for the consumer but it may not be the best investment for local businesses. I would be curious to know what the ROI and conversion rate metrics are for local business owners who offer sales on this app. Admittedly I have purchased a lot of massages but haven’t really stayed with one massage therapist. That lends to my mentality as a consumer, why would I pay 60 the second time when I could pay someone else to do something very similar for 30? Or even 25 on a sale day! This service is for deal hunters like me but by appearances does not seem to be extremely helpful to certain types of business owners. Which is why I tip well, at least to help them out. If I’m wrong about the benefit to business owners, I would love to know! Feeling a little gross about the reality of my shopping habits now that I’ve written this review so hopefully I’m mistaken and this platform is helpful in the long term for small business owners.

I've been using this app for years. I've always had great experiences with local businesses honoring their this app. Recently, I had a very bad problem with a seller. They didn't honor what their this app's fine print stated, they were making threats, yelling at me and following me to my car, etc. Overall, the worst experience I've ever had with any type of service. this app wasn't available to contact immediately because it was a Sunday evening when services were provided, but they were available at 6:30 am the next morning. I shared my experience and they quickly issued a full refund and escalated the concern to someone higher up. Thank you for trusting your customers and being a responsible business. I will continue to use this app only because the way they handled this issue.
On a further note, I would highly suggest this app going back to having a phone support line (24 hours.) If I would have been able to contact this app at the time of the issue with the merchant, I feel like the seller wouldn't have started to act so extreme. At least this app would've been able to explain the fine print to the seller, and it would've been great to have a witness to how the seller was behaving.

I started enthusiastically buying Groupons since day one. The service was second to none and the deals were normally excellent too! Lately just to return an item such as a restaurant that seems to be closed and I happened to have gotten stuck with their this app, I suffer because because it is so difficult to place a complaint and to request my money back. If this app would look at the data of customers like myself and see how much this app has lost in revenue by playing this odd game of becoming obnoxiously hard to communicate with it might decide to go back to the better service era it had for several years! I know I could easily triple my purchases but I will not risk losing more money when this app will not respond to any of my messages. Disgruntled old faithful client! Ernie in Dallas!🙁 Note: I am not sure of the date I wrote the above letter, but I can say today with much pleasure that this app is even 100%+ better in its customer service department than 10 years ago! I hope someone read my complaint and probably many more from similar unhappy faithful clients. Good job this app! Ernie Escobedo

I've been ordering from this app for about 4-41/2yrs. So far I've been perfectly happy with everything l have ordered, both the service and the quality of the items and or services. Admittedly I've always been very paranoid about being scammed online and very slow to start trusting online companies so I tend to read every single word of every description! It drives my husband crazy because I'll read, reread then mull it over for hours sometimes days before I finally decide to make my purchases. And if it comes to a place I've never heard of I always check for reviews outside of this app before dealing with them. But it seems to have paid off because I'm happy with everything I've gotten so far. I've gotten gifts for my kids and grandkids, household items, clothing and my husband and I used 3 different offers for hotels and services to book a dream road trip through the central Texas hill country during summer of 2017! (So glad we got to go when we did, to see this beautiful part of Texas before Harvey messed up so much down there!) Our stay at El Tropicana in San Antonio on the river walk, a great package for a full day and food package at Sea World San Antonio, and a stay at the Omni West in Houston were all phenomenal experiences that we wouldn't have had without this app, but will definitely strive to repeat!

Every time I have ordered a this app offer, the experience has always been very pleasant & over the years I have had a couple issues, but they were always addressed quickly & resolved quickly.
I love the vast array of offers that they have available every day & there are offers that can fill any niche that a person may have. Today I ordered some cupcakes & last year I ordered & bought a drive in a Lamborghini on a test track in the Auburn/Kent areas & OMG, it was absolutely incredible. I have always been a car guy, since I was a little kid, but that was & still is my passion for good ol’ American Muscle Car. Never in my wildest dream did I ever imagine that I would be sitting in the drivers seat of a Lamborghini, (well that is a little fib) as I have had dreams of myself sitting in the drivers seat behind the wheel of a Lamborghini, but in all those dreams, it never involved a set of keys. It was an incredible dream/bucket list item I could scratch partially filled, I would need to be in that same car, but on the autobahn to fully scratch that experience off my bucket list.
this app, I will definitely be back to drive another ridiculously luxurious sports car, but I need to wait a few years till my boys are older & we can get them behind the wheel also😁😁😁
So good job this app, if I could give you 10 stars I definitely would.
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I’ve used this app for several years but the only problem I repeatedly have is when you’re allowed to purchase 1 restaurant offer for yourself AND one as a GIFT for someone. It doesn’t say you need to do it in the same ORIGINAL this app purchase. Example: On July 19, 2021 I purchased a regular this app for myself to use at Lellis Restaurant in Auburn Hills. At that time I didn’t have anyone in mind to send a Lellis Gift too. However, I checked on my this app ACCOUNT on August 17th to go in and purchase an allowable GIFT this app for someone AND as soon as I pulled up LELLIS it kicked me right out as having already having purchased my ALLOTTED this app and I was not able to cash in on sending my friend the ALLOWABLE GIFT this app as described on the Restaurant Site obligations at all! So I’ll probably have to wait the 90 days and then order one that is supposedly allowed ??? Well it sure didn’t work fir me. This is not the first time this has occurred either… so some EXTRA DETAILS need further explanation on the this app SITE and these changes are definitely needed ASAP otherwise you’re going to have several IRATE CUSTOMERS WHO JUST MAY DECIDE USING this app IS A BIG CONFUSING PIA. In general, they are pretty user friendly but DEFINITELY NOT IN THIS CASE!

Me and my husband have used this app on and off for about 3 years but we recently started relying on this app for the last year after getting married ...... if we take a trip first place we check is this app...you offer ridiculously unbelievable prices. in our most recent trip we wanted to stay an extra day and asked what the charge would be. The same amount we payed for the 3 days is what one extra day would cost! need something that we can’t really find?.....this app has it. The variation of the same thing is what I like as well...... I’m the type of woman who loves a certain item and needs it in absolutely every color. The only thing that I,as a customer, found a little difficult is that when you do book a trip and you accidentally made an error you cannot go back and change it..... our fault but I believe that if you are able to catch it right then and there you should be able to fix it. None the less, THANK YOU this app you guys are the best!!! Thanks for making trips actually happen for me and my husband. Growing up sheltered, it’s nice to finally be able to do it not only because I’m married but because of your amazing deals! Being financially savvy is the way to enjoy vacations and get aways! I can’t thank you guys enough!

Exactly! The “other brand” Electric Toothbrush that I bought for 88% off is Terrific! I love the 30-second pauses to remind you to ensure that you’re spending the proper time in the different areas of your teeth. Plus, the 3 settings give you the wonderful option of a more gentle brush for sensitive teeth (me!). It’s been three weeks and the battery is still going strong. I really love it and I can definitely feel the difference that will show up at the dentist (i.e., removing plaque and cleaner, whiter teeth). Every item that I have purchased here has been wonderful and does exactly what it says it will do. Today I have just purchased skincare after literally spending thousands a year in retail for such items. I can’t wait for my retinol face treatment, vitamin c eye cream and bonus oil to arrive...for a total of $30 including tax and shipping! I will try these products and let y’all know if they live up to expectations! I don’t recall the brand, but it is not one that I am familiar with, soooooo...If it works as well as the other purchases that I have made from this app I am going to be thrilled! I know that I can always count on this company to come through for me, or I can simply return it for a full refund!

I love the fabulous deals that I get especially with beauty treatments!I get to try all the new salons and beauty treatments for a price that I can afford , and it’s so much fun to find new places to go and the best professionals to help make the experience first class . I have found professionals in many areas and I have been a loyal customer to this app and to the professionals that offer their services. I definitely recommend using the this app app wherever you are . In your home town, and neighboring towns that you’d like to visit. I also use it away on vacation for special pampering treatments , that I would normally not be able to do gor myself , for the normal price without my this app. Everyone that is smart and wants the best for the best price is grouponing! Also , definately worth being a this app select member! It allows me to get special codes and deals on the already lowest prices and you can earn this app bucks by getting all you family and friends to use this app to help them save money and have amazing experiences as well . this app is a great for kid fun, family time , date night, girls night out , mom/me time , new adventure times, new culinary experiences and time away or full out vacations ! Use it everyday wherever you go ! Wendi Warfield

I absolutely love this app! I love the deals that are offered; they are unbelievable. The amount of money saved through this app is amazing enough as it is- but this app doesn’t stop there. More often than not they have deals on their deals! Constantly providing codes to save 20% off! Which puts even more money back in your pocket!
this app is my go to when it comes to family night. Seriously, I always check Groupon first before planning anything lol! Not only are there so many choices to pick from, but it also has helped us try new things as a family. Which I appreciate, as the memories are nice to have. They are even better when I know I am getting an amazing deal!
I have tried so many new things, activities, places, food, and I have even found new opportunities- that without this app I wouldn’t even know existed! I now have my medical billing and coding license. I am a certified hypnotherapist (mainly for my family and friends) who is held in rather high regard! I just began studying to take my real estate exam so that I can become a licensed real estate agent. All these things and so much more- and I can thank this app for showing me where to go to make that possible- and providing me with a deal to sweeten the deal lol.

I am extremely disappointed with Groupons service. Their customer service is only available through email and even the managers refuse to co tact you via phone. They are incredibly rude and have no desire to help you. They take half the cost of your this app from the business and will never refund more then half your cost. They also only provide this app bucks back. My husband and I booked a beautiful hotel via their site and trusted that it was accurately represented- nope. Not at all. The pictures looked 5 stars. The reality was an awful hotel staff. A hallway without AC that smelled of mold. A hotel room with a loud, broken AC. We called the hotel staff 5 times within our first hour begging to have our room changed due to the broke , loud AC and they refused. I finally spoke to the manager that promised to refund our cost due to all the trouble and allowed us to leave the hotel to find a different place to stay. I was guaranteed this app would refund my full cost to my credit card and would easily see it in the system. Well, after 4 week of emailing this app, since they don’t provide a phone number and refuse to call you, they refuse to provide any customer service. They will not refund this awful experience. I will not be shopping with this app again. What a terrible company that has no care for what they advertise. Such lies and awful service.

I purchased a this app for a keratin treatment at style@ben salon in midtown. When I called the salon to make the appointment, I first tried the phone number on the voucher that belonged to someone’s personal cell (this person was in no way affiliated with style@ben). So I turned to yelp to find the salon’s actual number and was told that they do not offer keratin treatments through this app. I informed him that I had already paid for the this app but he was clear and finite that this app had made a mistake and the salon only offers a haircut/blowout deal. I then turned back to this app to contact customer service but, of course, there’s no phone number to call so I settled for the online chat with a customer service rep. She was perfectly apologetic and prompt in her communications. She explained my options (after ignoring my request for a full refund) and I decided to trade in the this app for another salon’s keratin offer. The issue is that I paid $99 for the initial this app and only received $87 in “this app bucks.” I should not be held financially accountable for any of the oversights, miscommunications, or mistakes that were made by both the salon and this app. (Though the responsibility ultimately rests on this app.) I am extremely disappointed in the customer service I received while trying to resolve this matter. All of the roadblocks and the end result make this feel like a scam.

I have used this app for years without an issue. My sister gifted me a massage, which I tried to book for MONTHS and finally it expired. ‘Promotional value expires, amount paid never expires’ so I tried to use the amount paid ($150) but the vendor said they will not honor the amount paid. So I contacted this app and they won’t even speak to me cause it was a gift and I didn’t purchase it. They ended up refunding my sister (she was annoyed because she didn’t want to deal with it again) but she worked with me. We picked another place and she got me the this app, I contact the vendor for a hair salon and she said this app doesn’t pay her and she will not take the this app because she working for free. This vendor should be REMOVED from the this app option so no one else is fraudulently purchasing groupons and then stuck with ‘this app Bucks’. And now they are giving my sister the money back again but as bucks that can be spent within 24 hours. customer service said contact the vendor BEFORE purchasing to make sure they Accept the this app. IF THEY DONT ACCEPT THE this app THEY SHOULD NOT BE FOR SALE ON this app!!! Also if someone gifts you a gift, than stop bothering the purchaser of said gift and deal with the person who was given the gift.
Hopefully I can’t use this $150 and never use this fraudulent company again. Service shouldn’t end when you take our money this app!

I have used this app many times but I purchased two massage certificates for my husband and I for Christmas. I purchased mine in November went to the website too book it the same day. Calendar all booked up until January 2019. So I wait two months and get to the place on time to find out the door is locked. Saw people moving around inside so I knock. Lady comes out with a long piece of weave in her hands (she was braiding and cutting it). Anyhow she tells me that the person no longer works there and I was the 5th person she has turned away. She told me to contact this app for a refund. Won’t you know it they will not refund me. I know the fine print tells you after 3 days all sales final but I did not see it say they will sell me a this app for a shady place, make me wait passed the refund period, and then never get services and it’s just oh well. Now I have to waste time, energy, and money and find a lawyer. I am gathering information to send to the news outlets as well. People need to know this app is selling for shady businesses that have no intention of actually providing the service and no matter what you won’t be refunded. I have contacted the owner of the location multiple times, wouldnt you know it she is ignoring me. I have contacted this app via chat, email, and the call me back option, and yes you guesses it they are absolutely ignoring me! STAY AWAY FROM this app AND FRESH BEAUTY STUDIO IN STOCKBRIGE, GA!!!!!

I have carpal tunnel and ordered 2 different types of fingerless gloves. I was charged for 2 types of fingerless gloves that were Totally Different than those I ordered and the pics originally that came up when I went to purchase them. What do they send - substitutes? I don’t want substitutes. The first pair I got was made so cheaply you could probably buy in the $1 store. Awful. I threw them in my garbage. The second pair was supposed to be furry fingerless also. They were furry but with an open flap that all your fingers come out at once - a mitten style. This was not anywhere in the description. I can’t use these.
I ordered many things in the past through this app in every area. I never had a problem. I went through the text to agents and was not satisfied with their answers. They were vague and not corrected. What was I charged so far and what am I still to get? These gloves they sent are not acceptable and I should get refunds for both. If you can’t send me What I Ordered then don’t send me anything and credit my account. Hope your company is not going downhill. There are now a lot more of these companies that are your competitors. If you don’t do the right thing today for a loyal customer I will be changing to a different company and so will other peeps. And I know I have a $15 coupon to use. I hope it won’t expire. Please advise
On this text site. I no longer have an email set up at this time
Jane Abbene
E Northport NY

Went out to dinner to local restaurant but before I left I purchased a this app. My husband and I ordered all her food, ate dinner & when the bill came I tried to open Groupon and it would not open on my phone it kept giving me an error message. Restaurant said they couldn’t do anything without the this app. So I ended up spending the money on the this app as well as all the money for the food at a restaurant I wouldn’t normally eat at.
I contacted this app’s customer support staff and 2 days later they emailed me back that because of the fine print they could not refund me. They gave me a five dollar bonus credit on app. I can’t believe how ridiculous that is, because their application malfunction now I’m out the money and they’re blaming it on the fine print. If your app doesn’t work it should be the responsibility of the company not on the customer. I took screenshots of the error messages and all the times I tried to login. I also have copy of us paying full price for the meal with all the matching times on it.
I told this app customer service because of our experience (not todo with this app) we never want to eat at this restaurant again so the this app now has no value to us.
I’m very disappointed in this app and don’t want this error message to happen to anyone else!

Although I love the idea of saving moneys and can’t pass up a good deal, I don’t know if I will continue using this app due to their serious lack of adequate customer service. It is RIDICULOUS how hard it is to get in contact with anyone at this company. I would rather sit on hold for 45 min than wait around all day for a representative to call me back. Their live chat never seems to be an option, and I haven’t tried the email option because my issue is slightly more complicated than a simple one email response, so I don’t want to spend all week emailing back and forth. I have never seen another company operate with this type of customer support and with a company this large you think it would be as simple as providing a customer service phone number to contact. Seriously frustrating and disappointed with the lack of service!!! I’d rather pay full price than have issues using my Groupons and spend hours of my time trying to get help resolving them.

I may have even more bad things to say when someone from this company finally gets in contact with me. But for now I’ll spend another day of my week waiting for a representative to call me back, since the last time they never did... even though their website says they contact you within the hour ... BS!

I have never had a problem that was not satisfactorily resolved over the course of numerous this app orders. (Let's face it, sometimes "stuff" happens- often due to poor/mis-design of the Order fulfillment systems, not human error, or flat-out bad/fraudulent business practices). Items usually arrive within 5 to 7 working days and are generally or exactly- in the case of definable beyond words and a picture items like a refurbished robot vacuum- as described. good source of attractively priced items that are often something that I have been thinking of buying, but haven't liked pricing or shipping costs that I have found until seeing a this app offering. Some (most) tech items will be prior versions- like a "Ring" brand doorbell (why do you think the price is so low?), so know this going in. If it is computer related and you run Apple, check and be sure it will work with your system. I am still trying to resolve installation problems with a Wi-Fi extender that came with inadequate installation software.
Customer service is very e-friendly, responsive, and easy to work with.
Satisfied customer.

I began to use this app sometimes last year and at first viewed all the deals with a cloud of a doubt, relying on an old saying “ if it looks too good, then it is too good to be true”. However, I kept my eyes open for a while on a spa deals, women clothing( especially underwear 😜, I’m secretly a lingerie fanatic) and other miscellaneous items.
Not only deals became more affordable, but they sharpened up in attracting me even more. I finally man up to buy a couple of packages and can’t be happier with them!!! For real, vendors welcome customers with coupons very friendly and provide top of the line service.
Groupon cleverly filters out local offers from more geographically undesirables. That’s the first thing I recommend to new users to set up their location preferences and the results for your keyword search will start pouring like Niagara’s Waterfalls...... 😂 lol
I highly advise others to upload Groupon and not to spend another dollar anywhere, before confirming the price with this app’s deals!!!
Great job, team this app!!! Work very well done!!!👍

They have great sales on multiple items, to use cash/debit/not on your credit card use Paypal it’s way easier at checkout !
Sales are great for items but it’s frustrating when they say your billing address isn’t a match with your bank and can’t purchase using debit card for individual purchases thru Ave A - this app store but you can purchase multiple items at check out with the same card. To purchase direct thru Avenue A- Groupons Store they must want you to use a credit card or Paypal, For the credit card I hate using a credit card for a 25$ purchase when you can just pay for it, I’m gonna guess it’s the way you get the great Deals , it’s worth the hassle for some items!
Also they save your card info- no other way to do it - when you check out or Pay with a card, so after you purchase check under “payment methods” and your card info is saved you can edit it and remove it, for those who have partners, kids, teenagers and others who use your sites on shared iPads, etc and love shopping sites with your saved card Info., handy to purchase with just a click on someone else’s card LOL !