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I got a response from TouchTunes when I complained about their ‘FastPass’ bull, that it is so poor unfortunates that come into the bar late can still hear their music… well what about those poor unfortunates that already paid them a buck or more for what they wanted to hear? Guess once they have your money you don’t matter. Time to show this con game what we think by letting establishments that have them that we won’t play their game. Oh, yes they give out free plays, and most are to the establishment. So besides getting ripped off, the bar gets bonuses for it. Maybe it is time the bars have to pay for entertainment, pay for music, and treat their customers with a little respect. How often do you hear from a bartender that it’s quiet and it’d be nice if someone played some music… well tgey are on the take since they get compensated for saying that as soon as some sucker plays something. Worst app there is. Total ripoff. Time that the FTC investigates TouchTunes and takes them to court for Monopolistic behavior, being a Monopoly… and breaks the company up.

This app is complete trash. While at the bar last night I bought the app with numerous credits and then purchased a song, interested in how it worked. It immediately showed that my song had been played and took the credits. I assumed it was just a poorly worded notification and figured it would play after the 3 song queue. It never played. I kept waiting thinking that I had made a mistake, double checked where i was and that I was selecting the right bar. So I went ahead and just bought the song a second time since I had already wasted my money on credits. This time a 7 song queue. It never played. I waited through 15 additional songs before we finally left the bar and the song never played from either purchase. Now I have fewer dollars with only a few worthless credits left in an app I’m going to just delete anyway as it’s trash. Don’t use this unless you want to burn your money on an app that can’t do the single thing it is built to do. It will just take your money and give you nothing in return.

As a bar manager that has been using this app for several years, I cringe at the thought of how much money I’ve spent on this app (over 3000 plays, you do the math). Nevertheless, I’ve always enjoyed (and continue) to use it. Prices always seemed fair and it’s a great help when a customer requests a song or you need to change the atmosphere in the bar. Over a year ago or so, ALL credits worked at ANY location. They changed it to check-in locations only. Not a big deal, considering previous stated circumstances. However, this new update is a complete sham. They return the “everywhere” feature of versions past, but lower the credit count because it’s a “new” feature, I guess? Has always been 18 credits for $5, and is now 12 for the same price. As a loyal customer for years, SHAME ON YOU. I never write reviews (I’ll go ahead and sincerely give you 5 stars for versions past),but this appalled me. I’ll just be using my manager reward credits from now on, until they get rid of that....YOU CAN DO BETTER, TOUCHTUNES.