Europcar - Car & Van Hire Reviews

Europcar - Car & Van Hire Reviews

Published by on 2024-10-21

🏷️ About: The Europcar app allows users to easily search and book rental cars from over 3,800 locations in 130 countries. The app offers a fully digitized journey, allowing users to retrieve all their upcoming bookings in one place, follow a step-by-step rental guide, and modify or upgrade their booking as needed. The app also offers a range of extras, such as additional drivers and protection packages, and allows users to view their Privilege loyalty program status.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
36.9%

🙄💅🫥 Neutral
33.7%

👿🤬😠 Negative experience
29.3%

~ from Justuseapp.com NLP analysis of 328 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- User friendly app with amazing features

- Easy to use and operate

- Attractive design



Read 28 Customer Service Reviews 👿🤬😡😠💢😤

3.9 out of 5

Cannot Create New Account In App

2022-05-21

Unfortunately after three tries at creating an account Europcar failed to allow me to create a new account. Now going to the web to create an account so I can rent tomorrow. Have a look at this bug on iOS 12.1.2.

Won’t accept password

2022-06-22

App is useless as it won’t accept my password which works just fine on their website. Europcar tells me I have an account already but won’t take the password. Waste of time.

Unable to login

2022-07-23

I’m definitely using the same password that I use to login to the website via my password manager. On app, I get “Email and/or password is/are invalid”. Using my driver ID doesn’t help.

Cant login

2022-08-24

Seems like a pretty useless app. All my details are online via the web. Login on web is with my member number but with Europcar is email and drivers license number. So cant the left hand and right hand get their act together. My first time booking on this app hopefully they will have a record of tis when i arrive.

this app dont launch an app if its not going to be working.

Thieves

2022-09-25

Save yourself the hassle and never book with this app. I rented a car in Mexico City for a few days and even though my Amex covers insurance they didn’t accept it. A fairly reasonable price that I paid upfront, doubled at the counter. There wouldn’t be any refund either. Apparently you need to read the fine print. Companies doing business like that should be closed!

Missing options that are available on website

2022-10-26

App is fairly easy to use but does not integrate will into the iOS ecosystem. I cannot access the previous booking after closing Europcar , annoying...
App also missing options that are available when booking from the this app website, most notably the unlimited distance option.

Buggy

2022-11-27

Haven’t been able to create an account. App keeps giving me an Ooops error message. Save and leave doesn’t work, either. I have to keep scanning my ID and trying to complete the process.

Never worked

2022-12-28

Unfortunately Europcar has never worked. All locations are always closed at whatever time I enter, no matter the location or time.

Try to create an account, at the end I always get an error message. Technical error, please try again later.

Let me know when you actually have a working app.

Can’t sign into app

2023-01-29

As others have experienced back in August, cannot sign into Europcar , but can sign into the website. The response to the previous complaint was to say that was not the experience the company wanted. Given it is now October, I guess it is the desired customer experience afterall!

Does not work

2023-03-02

App does not send lost password request (even after having denied the same email as « already used. ») Delete.

Confusing

2023-03-31

I made a car reservation online and downloaded Europcar so to have a place where to store all the details and of my car booking. On the plus side Europcar lets you add the details to your calendar. On the negative side Europcar doesn’t add the booking to Apple Wallet - while it should ad per last update - and, even more bizarre, if I use Europcar without logging in it finds my booking, if I log in it doesn’t find it and so I can’t store it in my dashboard. Please, fix this as for the rest Europcar works correctly, at least for me.

Abuses notifications

2023-05-02

I was using my phone for navigation when this app entirely unprovoked popped up a notification covering my next turn. My phone won't show what it is now, but if you install Europcar, don't give it notification rights, it clearly can't administrate them.

Application not working

2023-06-02

The this app application not working properly due to all my reservations not been included in my account dashboard which lead to send emails to fix this issue but still the reply does not even close to be fixed. You need to update all issue to deserve a 5 Star

Result didn't show all vehicle type

2023-07-04

The search result did not show the all car types.

Solid App

2023-08-04

I like the process of renting a car, very straightforward and the UI flow works well. Things I would like to see: Account creation so that it remembers your prefs and rentals. Apple Wallet integration would be nice too so you have a record of your reservation like an airline.

Nice and easy

2023-09-05

Very smooth process everytime I rent a car through this app app

Review

2023-10-07

Europcar is best for car rental services, app interface is so smooth and easy to operate. Anyone can use Europcar for renting car online.

Quality experience

2023-11-07

I’ve had a really great experience with using Europcar, I made a car reservation with it and they have great offers, it’s a really user friendly app with amazing features, I would definitely recommend!

About the app

2023-12-09

A very good app. Renting a car is so easy I couldn’t imagine. Just takes some seconds to get a car. the design of Europcar is also very attractive. In my daily life Europcar is very useful.

Excellent

2024-01-09

this app provides the best rental service experience, both online and offline.

Account Verification Fail

2024-12-16

Account Verification seems like a great idea. Except it never works. I’ve wasted way too much time to consider this a “savings”.

Needs work

2024-12-16

Filters only allow you to select automatic or manual transmission, no other filter categories.

Waste of time

2024-12-16

App only shows bookings through Europcar ; even my this app status is incorrect; reply from this app on questions took weeks and states „...App is not yet capable...“
Competitors do this far more professional...

Doesn’t work at all

2024-12-16

Europcar doesn’t work on my iPhone 6S. When I launch it the error appears immediately “Ooops bad request”. Latest updates didn’t fix this issue. Disappointment. (((

Good functionality but spammy

2024-12-16

Good functional interface but Europcar spams the user with annoying invitations to rent a car.

iPhone X

2024-12-16

With all these updates, still not supporting iPhone X

This time it worked

2024-12-16

App worked out fine this time. It takes a little getting used to it.

europcar veeeery good👍👍

2024-12-16

The best rental car l like booking in the office🇦🇪



Is Europcar Safe? 🤗🙏


Yes. Europcar - Car & Van Hire is very safe to use. This is based on our NLP (Natural language processing) analysis of over 328 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.9/5 . Justuseapp Safety Score for Europcar Is 55.7/100.


Is Europcar Legit? 💯


Yes. Europcar - Car & Van Hire is a totally legit app. This conclusion was arrived at by running over 328 Europcar - Car & Van Hire User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Europcar Is 100/100..


Is Europcar - Car & Van Hire not working? 🚨


Europcar - Car & Van Hire works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Europcar - Car & Van Hire? Post a Review




Features

- Search and book rental cars in just a few seconds

- Retrieve all upcoming bookings in one place

- Follow a step-by-step rental guide

- Modify or upgrade bookings as needed

- Scan paperwork and do online check-in within the app

- Access priority service and save time at pick-up or drop-off locations

- Easily find Europcar rental locations with maps and directions

- Sort by price and vehicle range

- Access last search

- Use company's negotiated rates within the app

- Tailor rental with range of extras, such as additional drivers and protection packages

- Choose from a wide range of vehicles, including 4x4s, luxury cars, and vans

- Rent overnight, one-way, or for over 28 days

- View Privilege loyalty program status.

  Customer Service/Support
Developer:
Europcar International SASU


Website: