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Procore seemed like a significant step up in project management software for our growing, high end residential construction business. Certainly the price tag would indicate that it must be quite wonderful. Additionally our salesperson put a great many things in writing to promise that they could deliver on our specific needs as an open book and transparent business. Sadly almost immediately upon writing the first oppressively expensive check the “white glove service” began to fall short of expectations. Specifically: - there implementation teams are extremely siloed. The project management team doesn’t know anything about the financial model and neither seem to be well versed in the ERP connection to QuickBooks - when we began to realize that procore could not grant us the single point of entry budget and financial integration we bought it for we suffered months of dead ends and platitudes with no resolution. - We finally did get to someone who knew all of the particulars of our simple requests and in 5 minutes he admitted that the salesman had mislead us. - When we tried to get out of procore and get our money back we received crickets form our “account executive” - the crickets are still chirping..... stay tuned for my next installment of this review in which I will cover the insufficiencies in their actual project management system if you are not a commercial construction company.

We signed up with Procore based on three factors. It was able to connect to Quickbooks,it had a time sheet option and we could create customized forms. We already knew its capabilities for project management, but we were told it could take care of all of our needs. What we weren’t told is that the Quickbooks connector is an additional 2,500 to the 12,500 we already spent. The ability to create forms is awful. Very limited on customization. Time sheets does not have a clock in and out option from the field. The office staff has to input it. We realized the issue within the second call and tried to get our money back. They are not willing to. I strongly suggest researching their competitors. Definitely not worth the 12,000 plus they want. That is just to get started. To get the full program costs even more. Plan to spend 20,000 once they get you!

This platform is by far the best for project management with all of the cool tools and high powered features they offer. It really confuses me however, given how well the web portal version works, that the iPad app could be so bad. It’s essentially just a full screen version of the iPhone app. It does not even in the slightest take advantage of the iPad’s power or features. The pencil features are rudimentary at best, and are somehow more confusing to use than your finger in most instances. The word editor, for example in the meetings tool, has less formatting options that most text messaging apps. Also, why do I have to keep the app open for photos to upload? This is pretty annoying after you’ve just walked the site and taken 50 daily progress photos and you’re on cellular data. Prepare to spend 15 minutes not being able to use anything else on your phone or tablet. Really is a shame how little effort is put into optimizing the iPad app when most people in the field depend on it over their traditional laptops. Currently, it’s actually easier just to open Procore in Safari, so I’m not really sure why this has such a high store rating. I think people are rating the functionality of Procore more than the actual app.