Contact Boston Market Support

After using this app for about a year now I finally decided to use some of my rewards that I THOUGHT I had. Problem is that it was showing a zero balance and I was logged in correctly. No record of my prior purchases. Second, many times the app is not working very good so I go into the restaurant to order - which at times far faster than the app. However if you don’t go thru the app, no way to earn rewards. Lastly, the app allows you to order after hours - so if the restaurant closes early for one reason or another, you can still order and by the time you waste the driving to the restaurant, you find out it could have closed a couple of hours earlier. Many other restaurant apps tell you if the restaurant is open or not and if you have a small time window to pick up.

In there attempt to make the menu system simple they actually made it far more confusing then it needed to be, but I can forgive a poor UI. What I can’t forgive is the constant bait and switch offers, $3 pot pie sure sounds great, open the app and they have never heard of this offer. Great offers in the notifications menu but imposible to redeem them in the app. If you dont write the coupon codes down they disappear when they are applicable. Rewards are nice and yes there are some exclusive menu items and an after dark menu but I’m sick of companies that make offers just to have you open the app and not follow through or make it so difficult to redeem that you just give up and decide to pickup some Popeyes….hmm good idea think I’ll do that.

The point of an app is convenience. Having to re-enter orders 5-6 times to STILL not be able to place an order is ANYTHING but convenient. It asks you to enter your vehicle information endlessly, NEVER allowing you to move forward with order (this is third attempt at third visit since putting the app on phone). Of course employees don’t understand how to use app so I still have to wait in drive through line to place order. And, the promo codes it pushes to you aren’t recognized by the same app that pushes it to you. Such a joke and waste of my time! It motivates me to keep driving to one of the other establishments to eat that has apps which work seamlessly. Get it together man!!