Anki app not working? crashes or has problems?

Anki Status

Last Updated on 2025-02-12 by Ankitects Pty Ltd

I have a problem with Anki

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39 User reports:
App has problems

User reports 39

⚠️ Most reported problems ⚠️

Not working

48.8%

25.6%

Crashes

9.3%

Something else

9.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Anki Problems 🔥

- Expensive for an app

- Takes a long time to sync

- Syncing doesn’t work right

- Interphase looks outdated

- Program is finicky

- Don’t like it on the phone

📋 4 Reported Issues:

Erika Rodriguez 2023-01-22

The ios app keeps crashing mid review or if I change screens to search something online.

Clara 2022-12-29

connection

Anna 2022-10-25

My Anki app won't open. I have Mac (OS Monterey)and the icon just bounces continuously without opening, then says application not responding. There is no error message. I have tried deleting and redownloading several different versions, as well as restarting computer, updating computer, and holding Shift key while opening, all without any success. Help???

Thuy 2022-07-20

Can not open the app. It shows blank white screen. I tried to reinstall the app but the problem isn’t solved

Showing 1-4 of 4 reported issues:

Have a Problem with AnkiMobile Flashcards? Report Issue

Common Anki Problems & Solutions. Troubleshooting Guide

Table of Contents:

Anki iPhone Issues and Solutions

Anki iOS app crashes, not working, errors
Anki iOS app network issues
Anki on iOS has black/white screen

Anki Android App Issues and Solutions

Anki has errors/crashing/not working
Anki server network connectivity issues
Anki has black screen

⚠️ Troubleshoot | Fix Now in One Click

Anki iPhone Issues and Solutions

How to fix Anki app crashes or not working on Iphone (iOS):

Close and restart the Anki app on iPhone
Update Anki app to the Latest Version for iOS
Uninstall and reinstall Anki iPhone app
Update your iPhone to the latest iOS version

Fix Anki on iPhone unable to connect to server/internet connection issues::

To resolve Anki network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Anki Android App Issues and Solutions

Fix Anki not working on Android, crashes, errors or is unresponsive:

Force Stop the Anki App
1. On android, goto Settings » Anki » click [Force Stop]

Update Anki to the latest version on PlayStore

Clear Anki App Cache and Data:
1. On android, goto Settings » Apps » Anki » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Anki.

Fix Anki unable to contact server/ Anki internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Anki » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Anki » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Anki

Contact Support

Verified email ✔✔

E-Mail: public-forum@ankidroid.org

Website: 🌍 Visit AnkiDroid Flashcards Website

Privacy Policy: https://ankiweb.net/account/terms

Developer: AnkiDroid Open Source Team

‼️ Outages Happening Right Now

Mar 11, 2025, 07:32 PM
a user from Delmenhorst, Germany reported problems with Anki : Not working
Feb 09, 2025, 06:46 PM
a user from Bochum, Germany reported problems with Anki : Not working
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