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Got the day pass for I think 7 dollars. What they don’t make known(or it must be in tiny print somewhere that no one really sees) is that you have to bring your bike back and dock it every 30 minutes in order to not be charged extra. I was at a park/ lake with only the one dock. So I could only go 15 minutes away and have to turn back just to re-dock my bike every 30 minutes. I didn’t know and If I had I would have never rented the bike because that’s pretty ridiculous. I called and asked for the rationale behind the rule. And was told that the person I was talking to, didn’t know and I would have to wait for a call back from management. They never called me back. And every time I called I would get the same tech who had no answers. Charged me an extra 8 dollars. I had the bike for a couple of hours so it would have been half the cost if I hadn’t have gotten the day pass and just did the hourly one. Won’t rent again.

I downloaded this app to use while visiting my sister in Nashville. Bought two single use rides for us both and was able to successfully check out one bike. When checking out the second, the app would alternate between errors stating that I did not have the ability to check out another bike and stating that I was able to check out up to 4 bikes using my one “membership” but that I needed to purchase another single use ticket, which I could not do. We tried to create another account, which could not check out any bikes because of “ERROR” messages. We then tried the physical stall to check out a bike which also only gave an “ERROR” message. So ultimately we could not even access a bike to use.

DONT USE THESE BIKES. Bikes work fine but it feels like i got scammed. I returned the bike i rented and expected to be charged for $7 each for 30 mins of usage. I used it for an hour and returned them(we borrowed two bikes). I made sure the bikes were locked but i dont think the docks recognized my return so i called customer service. Allie said she'll send someone to check if the bikes are there but who knows how long the person who to check will take. Someone might rent the bike before they get there. Now i see my card being charged for $70 for usage til after 5pm when i already left santa barbara before 2pm. I dont recommend using their service/product.