Contact Viva Aerobus Flights Support

Do not fly with this airlines they lost my luggage and when I called the customers service number, no one help me. I asked for a supervisor or manager and they keep saying they don’t have one. I waited 4 hours at the airport for the rep. To come back and help me and she never came back. I had to purchase everything for my trip since all my belongings were in my luggage. Not only they lost my luggage but I was told that I didn’t buy seats so I had to wait for another flight, that the plain was full. I asked if I can purchase them and they said No. I went online and I was able to buy seats and only like that I was able to get on the plain. I ended up spending more money since I was flying with a family of 5. BTW the airplane was so hot, small seats, no TV, and you even had to purchase the water.

I have been trying talk to customer service about Viva fan membership, at this point after 30 days that I have purchased I don’t have answer to my questions I try to use it and I call customer service and they don’t have idea how thisMembership or club or benefit works ,I really try to use it because.I thought the money I’m paying I can have some benefit but it’s worthless just like that worthless. people don’t waste your money and your time ,because I think I just lose my Time end my money

Don’t trust the “good” reviews, it’s a scam. They have their employees write in positive reviews. Vivaaerobús is a waste of your money and time. Vivaaerobus will cancel your flight 1 hour before departure, and they will keep cancelling flights until they can get a full flight. Don’t bother with this airline it’s worse than a joke it’s a money pit. If you are an American looking for flights around Latin America - try Aeromexico. They have better staff, accommodate pets safely in the cabin and offer refunds and workarounds.