Contact MGM Rewards Support

The version of this app available as of Feb 2022 needs to be deleted from my phone and reinstalled every day or two in order for the Home Screen to ever render content. When it works, it works fine to display stay information but when it stops, it will just show the spinner on the home tab and it never finishes processing nor does it time out. Zero feedback from the app on why it isn’t working correctly. Adding a guest to your stay via the app does nothing to actually add that person to the reservation for room charge or key issuing privileges. Front desk acknowledged this is a known bug this weekend. You’re implying that you’re saving me the hassle of going to the front desk to do this so, don’t bother asking unless this info makes it to the front desk! The digital key is hit and miss. Did not work at all at Delano elevators this weekend. Ended up standing in like for physical keys. Another promise of time savings that is still just vaporware in this app. Very disappointing!

Let me preface my comments this way . I have been visiting various Las Vegas and Reno properties for the last 3 years, so not much longevity. Of the MGM properties, I have stayed at Bellagio, NYNY, Luxor, and Mandalay Bay...once each. I stay in Vegas now frequently (15 to 20 times a year) as a professional gambler but prefer other properties. In general, I find the MGM properties have poorly maintained rooms and disinterested staff. Of course there are exceptions - Bellagio has some very pleasant and helpful dealers, but overall I am unimpressed. Many of the properties feel undeservedly pretentious. The two areas where everything really falls down for me are 1) the comps are laughable and only geared toward slot players (of which I am not one) and 2) the M Life app is completely worthless. I receive better comps based on play amount and duration at every other property I play at, including those in my home states of Washington and Oregon. I honestly do not understand the disparity between the time/amounts I play at all of the Vegas properties (and I play every property several times on any given trip) and the lack of comps or reaching out to me by any of the properties. As far as the app goes - utterly useless. Why even bother. It contains no useful information, is not user friendly, and does not even work the way it was poorly designed to about 40% of the time. Ditch it and start fresh. Use Caesars Rewards app as a model.

I have stayed in a MGM resorts casino almost every month of the year and have booked a room for New Years every year for the past 5 years. That being said, this year I decided to stay at the MGM. I booked a one bedroom suite with a strip view so I could be on the quiet side of the hotel and enjoy my stay. Instead, the room is located directly on a busy street with the sound of traffic and planes taking off continuously. I expressed to the host, as I was checking in, that I need a quiet room so she placed me on the loudest side of the hotel. The room is also dated with old and worn out furnishings and not clean. For this hotel to be a flagship amount MGM resorts they do not take care of their customers needs. I will not be staying on MGM properties in the future, I will try a Caesar property or one of the other options. Andrew Hopkins