Contact Sandals Beaches Resorts Support

We’re currently at Royal Bahamian. I booked direct thru your website and purchased insurance. We’re in room 1133 and here for another 4 nights. I am beyond disappointed and unhappy. I selected this property for its amenities and none have been available for days. I feel like I paid $12k to watch tv and get poor room service. You have had all but two restaurants closed, the Royal Theatre boarded up, Baccarat boarded up, the beach closed, no off shore activities, the island closed, and the pools have been full of debris. Our butler preferences were way off! We requested Bud Light and Coors Light in our room, in addition to a variety of liquors. Room service has been wrong on too many occasions to count. We’ve been kept in the dark about the weather by staff. The ‘meeting’ in the Royal Theatre completely lacked any relevant information. Our patio furniture from our swim up has been inside our room for days! There is constant door slamming in the halls every morning. Our sofa is wet, the door keys have to be reset daily. We have not received access to a fraction of what we were sold. I’m beyond unhappy. I would like to speak to a manager and and someone that can assist in filing a trip insurance claim.

Sandals Negril is a nice facility, and has generally pleasant staff. However, the resort was poorly managed during our stay. We had 4 different “butlers” during a week stay, none of whom seemed to communicate with each other. Orders for food slightly out of the ordinary ( eggs Benedict on hash browns instead of muffin for example) were met with bewilderment and, occasionally, surliness- as if we were there to be served only in the manner the individual was prepared to do. There was significant construction being done on the beach by heavy equipment, yet no advance notice was given. The music being played in various adjacent portions of the resort were competing with each other, resulting in general cacophony- no place was quiet. There was no mint for mojitos, our phone didn’t work, room service was slow - several hours at times! Orders were wrong frequently. The list could go on. I have never written a bad review before, but the mismanagement of the resort during our stay was so egregious it warranted taking the time to warn others to prepare for a less than ideal stay... We received better service at the airport club lounge!

Sandals Resort aka Unique Vacations has no oversight of each Sandals hotel. I spent days talking with managers at Sandals resort about our upcoming stay, but when I arrived the hotel claimed they had no idea the conversations took place and would not honor what the sales rep sold us over there phone. Also the customs and immigrations personnel in St. Lucia are very hostile and uninviting toward foreigners. I strongly recommend you book and desired vacation yourself to an island in the Caribbean and not use Sandals as a travel agency because that’s all it ended up being. Oh yeah if you don’t book restaurant reservations the first night you arrive for your whole stay you will be eating appetizer sized meals at the walk in dinning restaurants. The quality between restaurants requiring reservations and those that are walk-in is like a McDonald’s versus an Outback Steakhouse. Yes “all inclusive” only if you know what you’re doing. You could have a MUCH better (and cheaper) vacation if you book a hotel yourself. Don’t believe the commercials, it’s nothing like that.