Contact Palace Resorts Support

I really wish I could like the app but I can’t. We are staying at the resort in Jamaica and it is always buffering on anything I click. It’s supposed to show what tours we have booked and we can’t see anything. I thought it would be nice seeing what we are currently being billed for but we can only see a total not things itemized. I also wish there was a request for housekeeping. Our room was at the end of the hall. By 10am we left our room but housekeeping starts early and they start at the end so we could never get it unless we left super early. To many glitches it needs to be updated. Also I wish it would tell you what your status is with your wrist band. We are guests of someone and we had no clue and neither did some of the workers what our wristbands meant and if we had access to certain areas. Also a suggestion with the map make it bigger. Very hard to see. It was just frustrating because the resort relies on the app.

This app is literally so slow. In order to actually access anything one must try leaving the app several times and coming back for it to stop loading. Without doing such it will only waste time and never load. With that said, the app only works half of the time. This hotel has sucked it pretends to care about allergies by having you log them in and also enabling the user to ask for accommodations with what they order. However, those accommodations are ignored. My allergies have been completely disregarded, with multiple of my orders appearing with what I asked to not have. I usually give the benefit of the doubt but there are only so many benefit of the doubts that you can give. If you go to Cancun, I advice you to avoid attending this hotel and this app.

Resort does not issue maps, so told us we had to use the app to find our way around. I was able to download the app, it is pretty clunky, and the map feature is impossible to read on a phone as it is a static picture you have to zoom in and out; better on an iPad as it is bigger, but I don’t want to carry that everywhere. Main problem is that when I tried to look up resort credit info, the app shut down, and will now no longer open (starts going through the motions, then just quits). I have uninstalled and reinstalled, but no luck. Same thing happened on iPhone and iPad, so now I don’t have the app anymore and can’t view/book restaurants etc. Scared to use the wife’s phone in case the same thing happens, hers is now the only one with a “working” app