Documents Status

Last Updated on 2026-05-04 by Readdle Inc.

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Most reported problems

Crashes

33.3%

Something else

33.3%

- Limited VPN in free version

- Can only save one writing utensil in the favorites

- Cannot permanently delete data from the app

- Takes up 6.98 gigs of storage

Charlotte 2023-01-14

Contact tech_fix0 on IG for help he just fixed my now I'm very happy.

Showing 1-1 of 1 reported issues:

Common Documents Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Documents network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Documents App
1. On android, goto Settings » Documents » click [Force Stop]

Clear Documents App Cache and Data:
1. On android, goto Settings » Apps » Documents » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Documents.

On android, goto Settings » Apps or Manage Apps tab.
Click Documents » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Documents » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Documents

Dec 28, 2025, 03:40 AM
a Mac user from Livermore, United States reported problems with Documents : Crashes
Jul 30, 2025, 05:42 PM
a Windows user from Salzburg, Austria reported problems with Documents : Login
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