Contact KakaoTalk Support

Hello, Since the first day I opened this account I was automatically suspended and couldn’t join any chats. I had no chats and couldn’t do anything on the app . Therefore , I didn’t use the app for weeks. Then I was un-suspended to be re-suspended. They sent a list which none of the activities I committed. I sent proof that I didn’t break any rules and asked them to send me proof that I did. They claim they have no way of knowing which rule I supposedly broke. Customer service just brushed it off and sends the same message again no one looks into my account. I even gave content to check every corner of my account to prove I didn’t break any rules , I received no help. I want to love the app but I can’t if their system is falsely suspending accounts.(안녕 내가 이 계정을 처음 만든 날 이후로 나는 자동으로 정지당했고 채팅에 참여할 수 없었다. 나는 채팅도 없었고 앱에서 아무것도 할 수 없었다. 그래서 몇 주 동안 앱을 사용하지 않았습니다. 그리고 나서 나는 다시 정학당하는 것을 주저하지 않았다. 그들은 내가 한 활동이 없는 리스트를 보냈어요. 나는 규칙을 어기지 않았다는 증거를 보냈고, 내가 어겼다는 증거를 보내달라고 요청했습니다. 그들은 내가 어떤 규칙을 어겼는지 알 방법이 없다고 주장한다. 고객 서비스에서 그냥 무시하더니 아무도 내 계정을 들여다보지 않는 똑같은 메시지를 다시 보냅니다. 심지어 내가 어떤 규칙도 어기지 않았다는 것을 증명하기 위해 계정 구석구석을 확인하라는 내용까지 줬지만 아무런 도움도 받지 못했다. 나는 앱이 마음에 들지만 그들의 시스템이 계정을 거짓으로 정지시키고 있다면 그럴 수 없어.)

I got this so I could read Korean comics on kakaopage as I assumed if I made a kakoatalk account I would be able to do so. (Since it said that’s all I needed to do to access comics on kakaopage) But NOPE! It won’t let Americans read anything. Only a few chapters at the beginning of the series but not the whole thing. Couldn’t find one series I could read as an American. As everything was “not available in your (my) country or region.” Not to mention it forces you to add your phone number which I was extremely uncomfortable with. I don’t even know why this app is offered on the App Store in countries other than Korea being you basically can’t access many of the features of the app unless you’re Korean. What’s the point in even having this on the App Store in the US??? Idk maybe if you had a VPN it would work. But the fact that you need a VPN to properly use this app just shows how useless it is. (That is if a VPN would even work)

I have number of problems but the one that made me frustrated the most was that fact that you need your old phone number to get your old account back. I have had the same phone but I realized my phone number was different. So I tried to change it and it told me that I had to delete the app and download it again. Ok fine. As I have important chats for my business I have backed up my chats and deleted the app without thinking. I download it and tried to find my old account only to have this app say that I need my old number. I haven't used that number for over a year. I asked all my friends and family and none of them know it! After hours of searching I find my number only to have my account say that I don't have any backups. So now I lost all my important chat histories. I can't even get back my old theme I bought. I would never use this app if it wasn't for my boss..