Contact KakaoTalk Support

by Nunuv Yurbidniz

I signed up with google voice. I signed up and I was immediately suspended.
Signing up with google voice is a reason to be suspended.... why would this developer let you sign up for google voice if it means you will be suspended?
I was briefly unsuspended ....
I have been suspended again for the past month.

Contacting customer service is completely useless. All they do, literally, is copy and paste their policies for you (which I found in the FAQ/support info before contacting them). If the FAQ/support site answered my question, I wouldn’t need to contact support 8 times...... In all 8 times I contacted support I got the EXACT SAME COPIED AND PASTED RESPONSE, no matter what my question was.

And you can’t even delete your account while you are suspended. That part makes the least amount of sense to me. Why prevent people from deleting their accounts? Seriously? Like, clearly this app doesn’t want me as a user, why would they make it impossible for me to delete my account????

I will never use this app when I move to Korea. At this point, based on their stupid policies and terrible customer service, I just refuse.

by Dvvdnnf

Overall, this app is decent. However, changes must be made such as allowing more methods to recover account outside of calling your phone number. If your old number is gone, gotta make a new account. I’ve lost my means of contacting people in Korea and this has upsetted me beyond belief. My old account is locked and I’m not sure if I can get it again. You can’t even search for a person’s name like you can via Facebook or Instagram and hopefully you can find them in the list your search gives. You either know their ID or you’ll never find them. Serious changes need to be made as I see similar complaints were made 2-3 years ago. Yet, they’re still here as nobody has tried to fix it.

by Myraj4life

Hello,

Since the first day I opened this account I was automatically suspended and couldn’t join any chats. I had no chats and couldn’t do anything on the app . Therefore , I didn’t use the app for weeks. Then I was un-suspended to be re-suspended. They sent a list which none of the activities I committed. I sent proof that I didn’t break any rules and asked them to send me proof that I did. They claim they have no way of knowing which rule I supposedly broke. Customer service just brushed it off and sends the same message again no one looks into my account. I even gave content to check every corner of my account to prove I didn’t break any rules , I received no help. I want to love the app but I can’t if their system is falsely suspending accounts.(안녕

내가 이 계정을 처음 만든 날 이후로 나는 자동으로 정지당했고 채팅에 참여할 수 없었다. 나는 채팅도 없었고 앱에서 아무것도 할 수 없었다. 그래서 몇 주 동안 앱을 사용하지 않았습니다. 그리고 나서 나는 다시 정학당하는 것을 주저하지 않았다. 그들은 내가 한 활동이 없는 리스트를 보냈어요. 나는 규칙을 어기지 않았다는 증거를 보냈고, 내가 어겼다는 증거를 보내달라고 요청했습니다. 그들은 내가 어떤 규칙을 어겼는지 알 방법이 없다고 주장한다. 고객 서비스에서 그냥 무시하더니 아무도 내 계정을 들여다보지 않는 똑같은 메시지를 다시 보냅니다. 심지어 내가 어떤 규칙도 어기지 않았다는 것을 증명하기 위해 계정 구석구석을 확인하라는 내용까지 줬지만 아무런 도움도 받지 못했다. 나는 앱이 마음에 들지만 그들의 시스템이 계정을 거짓으로 정지시키고 있다면 그럴 수 없어.)