Contact Notability Support
Company Name: Ginger Labs
About: Ginger Labs develops productivity software for iOS devices and Mac.
Headquarters: San Francisco, California, United States.
Notability Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Ginger Labs
Verified email
Contact e-Mail: support@gingerlabs.com
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Read 32 Customer Service Reviews 😭😔💔
My Ipad broke and I lost all my notes and i can't get them back. Can someone please help me. I tried backing them up with iCloud but only few of them are backed up. I'm in desperate need of help.
how do i play back previous recorded audios and how do I deleted audio I no longer need
NOTABILITY..,,,PLEASE CONTACT ME.... Company has not responded in 5 days and counting. Lost notes Erases names changes names to “”Note”
Howdy, really enjoying using this app, however I’m running into a issue. I do a lot of different design iterations for each project and have been relying on the thumbnails to help keep organized and allow for quick file recognition. The problem I’m running into is the thumbnails have begun to come up blank which makes locating filed difficult as well as just making my folders look lame. Is there a remedy for this? Thank you.
A lot of my medical school notes disappeared from my Notability Application. This is crucial for my education. I would like to get them back. Please contact my notability support as I’m in desperate need of some assistance. Thank you for reading this.
I am having the worst issue with uploading images. When they are being scanned and I want to rotate the image or crop it I no longer can find the scissor or crop button. I really need the images in my note taking because it’s a huge part of my studying process. Please help!
When I download the slides the slides the slides that have yellow shading word in them disappear
I am studying for my medical school board exams and i had written notes for renal and respiratory and i went to go look at them and ALL the writing was gone :( the only thing on there was my copy and pasted pics or notes but anything i had written myself with my iPad pencil was gone. I’m so devastated. I have no idea why my writing disappeared. I spent so much time on those notes and i feel defeated. The clock is ticking for my upcoming board exam and i feel like I’m starting all over after spending so much quality time on those sections. How can i get them back and why did notability lose my notes. It’s done that before where i wrote notes then went to a different note and came back and the writing was all gone from it. Your app can’t be doing that; it’s unacceptable
Hi, I am having a hard time using this app, I have sent an email yesterday and no one contacted me yet. its very argent and I need to use this app as soon as possible please contact me @ shukrimohamed1995@redacted or 614-973-0698. thank you
Ive troubleshooted all ideas and my documents will still not sync to the ICloud. There are spinning clouds on many of them.
I made notes for an essay and they suddenly disappeared after copying them. I need to get back to a previous version of the document to get my work back, how can I do that? It will not let me use the back arrow.
All of my notes on my iPad disappeared when I transferred to a new iPhone (it's the same Apple-ID)
All of my notes disappeared from when I transferred to a new iPad help please
My Tons of notes on notability Is missing. I have over hundreds of notes on it and it tells me notes are zero. How do I get my note back please?
Hello, I just purchased the ellagant studios planner on your app and it says purchase successful and the open button is there to press but I am unable to open the planner as the open button doesn’t work. Thanks
Help - I am not sure what is wrong I have purchased twice and just receiving errors app is up but when I go to import gives me error message.
Hello, my notes are mixing up. The text boxes are moving around and jumbling up my Formulas - is there a way to lock them?
Hi, We use this software for our clients to write down their financial notes and we have had a couple of times now where the notes have completely disappeared and we don't know what happened or how to get that information back
I have loved notability for so long but now it won’t open on my new MacBook. When I press the icon it bounces up and down once and then stops and the library does not open. My notes are still able to open on my old computer, iPad and iPhone. Please offer help!! I need these notes for med school and residency.
Cannot add or edit not email note
Hello, my notability is always crashing and my notes are dissapearing , I need this fix right now, I have backup but I’m in medical school and I need them to be there when I need them even when I’m not connected to the WiFi.
I can’t use my finger to write on my iPad mini. I had an Apple Pencil, but I disconnected it and removed it from Notability. But my finger only scrolls the documents.
Hello Can you pls make a page cover with smaller squares? It will be very helpful
I have been trying to get in contact with Notability support. No one has reached out to me and it is very, very URGENT. I need help with my app. My 435 notes keep loading and disappearing. I just bought 2TB of storage to avoid this problem. I have turned on the icloud sync, then tried turning it on and off, turned my ipad on and off, deleted unnecessary notes, did the backup, everything. But it's all just not staying on notability which is where I need it. I am in medical school and I need my notes now. Please, I just need someone to get into contact with me. I am so desperate for help. I love this app and it's been great, I have nothing bad to say, I just need this fixed. The success of my future is literally in this app, as I've been using it for the past 2.5 years. PLEASE just contact me.
I really like the app I just don’t like that I can’t add images that are png and look decent making my notes look good. I also don’t like the fact there’s not a lot of fonts that are fun;( don’t think it’s worth the money
My app keeps buffering and deleting my notes. Every time I get on. A resolution would be greatly appreciated.
Does notability have a back up of all my notes? My iPad crashed and I don’t have a back up. Please advise
Application needs to be backed up before i restore my ipad. APP was purchases on oeneli at yahoo on the apple ipad device. Serial:##########
i am having trouble syncing my ipad notability to my macbook notability
Not as great as I thought it would be
by Angrmtz
Many issues that I don’t like. The microphone function has a lot of potential but ultimately the only thing I can hear after recording in large lecture rooms are staticky background noises and the tapping of my pencil when I’m writing.
The left handed mode doesn’t make much sense to me. I’m used to functions being on the top and now functions are on the bottom and don’t actually help with being left handed.
There’s also A LOT of skipping that occurs which is incredibly annoying and there are times when I will be writing a letter but it is automatically changed to a shape. When I try press the back function to erase the shape, letters written before the shape are erased so I have to use the actual eraser. In instances like that, it would be nice to have a forward function because somethings are accidentally erased but now I have to completely rewrite it.
The font size for pencil and higher are completely out of wack. I tend to write pretty hard so the writing gets very thick even though I have it on a thin setting and the examples of the thickness aren’t very representative. I also wish we had more control over the colors we prefer. All default colors are first which I only use black and it comes with a bunch of colors I don’t like but can’t delete them or change them to colors I’d prefer. I came from GoodNotes and I’m very use to their functions which might be the issue but since I paid for notability I actually want to use it.
Have loved this app for years, and then…
by TheGreenMiles
I will start by saying notability has been an amazing note-taking app for me. I purchased notability for iOS and macOS. Two separate purchases. The reason for the one star review though is the planned change in their pricing structure. Giger labs has determined it best to transition to a subscription model. I don’t mind this on it’s own. Where I take issue is that they are legit removing features such as iCloud sync, hand-writing detection, and math from the upcoming “free version”. These are not new features- but instead features that were added in previously to those who paid for the app, essentially crippling our versions and “stealing” our money.
Ginger labs are going about this transition all wrong. If they want a better model, look at fantastical. They too transitioned to a subscription, but when they did, all the features added up to that point still accessible to those who previously paid for the app.
I strongly believe that Ginger Lab’s plan to lock away features previously provided to those who paid for the app amounts to theft, and unless this policy is changed, I suggest everyone who bought this app files a complaint with the BBB, Apple, and their State’s attorney General. For those that have paid for this app, please do not update to subscription until they change course. Goodnotes is also a wonderful not taking app, and even Apple notes has become pretty darn good.
New Mac App is not good
by Troyfig
I’ve been using Notability for the past few years and love it. Being able to upload PPT and PDF decks for meetings and then take notes on my ipad has been a game changer for productivity. I can review documents - mark them up - and then send the notes directly back to my team. Except for a (very) slight delay sometimes between my Mac and my ipad, everything was seamless. I recommended Notability to everyone.
However, the latest release of Notability for Mac is a disaster. It crashes often. When it isn’t crashing it’s nearly impossible to use. Trying to drag notes from one folder to another is incredibly frustrating - difficult to accomplish and takes a ton of time to get it to work. Often I can’t seem to drag and drop except on the fourth or fifth try. Imagine if your mouse pointer only worked about 25% of the time. Also - I used to be able to “print to Notability” directly from PPT (incredibly useful for quick uploads) and that feature is gone. And uploading a folder from Finder by dragging it over to Notability is frustrating - super laggy, often results in the “spinning wheel of death”, or just crashes the app. I would go back to the previous version is a hot second if I could. It’s so annoying that I’ve even considered moving to a different notes system - although I really don’t want to do that.
I love Notabilty and the ipad version works great. But I need my full Notability ecosystem to work well together. Like it used to.
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