Apotheke app not working? crashes or has problems?

Apotheke Status

Published by akami GmbH & Co. KG on 2024-04-20

Herzlich Willkommen bei mycare.de, Ihrer ersten deutschen iPhone-Apotheke für
unterwegs.

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Common Apotheke Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Apotheke app on iOS and Android devices. Solve all Apotheke app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Apotheke iPhone Issues and Solutions

Apotheke iOS app crashes, not working, errors
Apotheke iOS app network issues
Apotheke on iOS has black/white screen

Apotheke Android App Issues and Solutions

Apotheke has errors/crashing/not working
Apotheke server network connectivity issues
Apotheke has black screen

Apotheke iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Apotheke app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Apotheke app crashes or not working on Iphone (iOS):

Close and restart the Apotheke app on iPhone
Update Apotheke app to the Latest Version for iOS
Uninstall and reinstall Apotheke iPhone app
Update your iPhone to the latest iOS version

Fix Apotheke on iPhone unable to connect to server/internet connection issues::

To resolve Apotheke network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Apotheke black/white screen (blank screen) on iPhone:

Follow the Apotheke iOS app troubleshooting guide Here →

Apotheke Android App Issues and Solutions

Fix Apotheke not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Apotheke app issues:

Force Stop the Apotheke App
1. On android, goto "Settings" » click Apotheke app. » click "Force Stop".

Update Apotheke to the latest version on PlayStore

Clear Apotheke App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Apotheke app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Apotheke.

Fix Apotheke unable to contact server/ Apotheke internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Apotheke » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Apotheke » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Apotheke on android.

Solve Apotheke black/white screens issue on Android:

Follow the Apotheke android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at akami GmbH & Co. KG, developers of Apotheke.

28.57% Contact Match

Developer: medpex Apotheke

E-Mail: [email protected]

Website: Visit Apotheke Website

About this app

Bestellungen über Ihr iPhone erhalten Sie versandkostenfrei an jede Lieferadresse in Deutschland (bei Standardlieferung). Sicher und schnell! Mit circa 70. 000 Shop-Artikeln haben Sie die Wahl aus einem Apotheken-Vollsortiment an Arzneimitteln, Kosmetik- und Gesundheitsprodukten. Eine einfache Menüführung ermöglicht dies in nur wenigen Schritten – von der komfortablen Suche mit zahlreichen Produktinformationen und Beipackzetteln bis zum Kauf. Mit der Applikation "this app" können Sie bequem und preiswert Medikamente bestellen und sparen bis zu 50% ggü. Herzlich Willkommen bei mycare. de, Ihrer ersten deutschen iPhone-this app für unterwegs. Endlich Zugriff auf günstige Apothekenpreise und dabei völlig mobil! UVP bei rezeptfreien Arzneimitteln. Stammkunden können mit dem mycare-TreueBonus bei jedem Einkauf extra sparen. - Barcodesuche (EAN, PZN) ab iPhone 3GS/4 und iOS 4.