Contact Ancestry: Your family story

Contact Ancestry: Your family story

Published by on 2020-12-18

Discover who and where you came from through photos, stories, historical
documents, and so much more. Explore your family stories anytime, anywhere with
the top genealogy app*, Ancestry®. Why you’ll love to discover your family
story us...



How to Contact Ancestry: Your family story

Ancestry: Your family story Contact Information

Listed below are our top recommendations on how to get in contact with Ancestry: Your family story. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Ancestry: Your family story. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Ancestry.com






Get Pricing Info for Ancestry

Contact Ancestry! Or Contact Support

Need help using Ancestry? Try their Help Center now!

Ancestry in the News!


Social Support and Contacts

Ancestry on Facebook!

Ancestry on Twitter!

Ancestry on LinkedIn!



Useful Links:

https://www.ancestry.com/cs/legal/termsandconditions
https://www.ancestry.com/cs/legal/privacystatement
https://www.ancestry.com/cs/legal/privacystatement#personal-info-categories


A better way to Contact apps


You can now contact Ancestry: Your family story customer service directly
via Email using our new site - AppContacter.com

Contact Ancestry: Your family story directly




Common Ancestry: Your family story Issues


  • By Seventh fret
    1

    Membership Purchase DOES NOT WORK in the App

    The App is a scam! 😩😡🤬. You risk losing money! They tempt you with a few days free trial and charge your credit card. When your free trial ends, Ancestry deactivates your account so you can no longer see images of documents even though your card has been changed. To get your money back you have to deal with Apple. I have had an Ancestry account for years, but only activate it occasionally for a few months to see if any new information is available. This time I made the mistake of activating it through the app using Apple Pay. The app worked okay for me. If you are using an iPad, the app is more convenient than the site on Safari; however, there are a few things that can only be done on the website (e.g. inviting others to your tree if your tree is private). Occasionally the app locks up and loses connection when you try to add files to your gallery. But the main problem is activating your account through the app, especially along with the free trial offer. If you want an active membership, activate it through the website even though you will not get the free trial. Otherwise, you risk a lot of headaches trying to get a refund when Ancestry doesn’t honor your purchase at the end of the free trial.






  • By Ahamanda
    1

    False advertising

    Do not believe the free 14 day trial. You may get charged & then apple itunes will not refund your money. They told me that all sales were final & that apps are not personalized. I was not told this & there is nothing on the free 14 day trial page within the app that has terms & conditions or any exclusions. I had received a previous free trial & was surprised to see another one. I clicked it thinking I’d received it because I did not keep the subscription originally. Apple itunes store kept me on the phone for over an hour refusing to refund & quoting the all sales final in the terms & conditions. There needs to be an * on the free 14 day trial page in the app with at least a short sentence stating if you’ve received a free trial that you will be charged the full subscription price for one month & not receive the free trial. This is false advertising & makes both ancestry & apple itunes store look very bad. I learned my lesson the hard way. I’m sure I wasn’t the only one. Save your money & don’t even risk it if you’ve used it before. Reclaim the records offers all records for free, same ones ancestry charges for- public free records-paid for by your ancestor’s taxes & you can use ancestry through your taxpayer $ for free at your local library. I’m so angry.



  • By Teal Bee
    4

    Navigation becoming complex

    I can’t complain about the amazing range of relatives I’ve discovered going back centuries. But sometimes the hints I get are a little frustrating, because my tree will tell me that “Joseph Smith” is the father of “Sara Brown” while the hints show that Sara is the daughter of “David Jones.” And often it’s hard on the app to navigate your way back to the more remote branches of the tree. That being said, if you’re lucky enough, as I am, to have two parents going back to pre-Revolutionary days (who happen to be light-complected), and suspect that your parents might be distant cousins, you can sometimes find out they are, and also discover Jewish nth-degree great-grandmothers; darker-complected cousins; pastors and poets and actors; Mary Queen of Scots; a slave overseer for Thomas Jefferson 😔; figures such as Robert E. Lee and Martha Washington; Irish criminals deported to the Americas; and an assortment of French Huguenots by way of the British Empire. Your husband might have the DNA test confirm that yes, despite a Greek name and an immigrant from Germany, he is nearly half-Jewish and is attached to storied family fur-trading company owners from Kastoria in Greece who immigrated to the US via Germany. And your children won’t have inherited the same percentages of genes as their siblings. Viva la difference!




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Have a Problem with Ancestry: Your family story? Report Issue

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Why should I report an Issue with Ancestry: Your family story?

  1. Pulling issues faced by users like you is a good way to draw attention of Ancestry: Your family story to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Ancestry: Your family story customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Ancestry: Your family story.


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