Haiku provides authorized clinical users of Epic’s Electronic Health Record
with secure access to clinic schedules, hospital patient lists, health
summaries, test results and notes. Haiku also supports dictation and In Basket
Listed below are our top recommendations on how to get in contact with Epic Haiku & Limerick. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Epic Haiku & Limerick. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Epic
Update. Version 5.4 was supposed to fix Siri dictation in the keyboard, but the app still crashes like crazy. I was so hopeful that this would get the app to a usable stay, but is now pretty unusable. Newest version of the app looks pretty, but it is getting more unusable. In iOS 11 Siri dictation causes the app to crash all the time. Epic claims that we should not be using Siri dictation because it is not hippa compliant however even sending messages to staff, when you don’t dictate in any patient indentifying information the app freezes and makes the app very difficult to use. Entire benefit of the phone and the app is to get work done with those little typing as possible. I should be able to forward a message that says “call patient and inform results normal “ or “please call the office for an appointment “ from the app using Siri without it crashing Also sending patient messages always autoadances to the next before you can mark the Messages as done which is really annoying. You have to double your work by reviewing all your messages a second time in order to clear finish messages from your inbox. This makes the app so awkward to use.
Epic is the best EHR I’ve used (and I’ve used a few). I assumed the app was comparable to the desktop model. It doesn’t make sense that the app does not allow for templates which is one of Epic’s strong features. I downloaded the app thinking it would help me document part of the History and Physical’s template in real time and place orders while I’m with the patient. Unfortunately none of that is possible. If the app cannot be comparable to the desktop model like most other apps out there (banks and credit card companies for example)what’s the point of having it. At least call it Epic supplement or something that would not get users’ hopes up. Bottom line, this app has nothing to do with Epic. This really needs to be fixed or just remove the app. Mediocre should not be an option for Epic.
Unsure how to give direct developer feedback so just rated 1 Star for attention. Sorry When I’m in a patient note and swipe from left screen edge I’m taken back to the notes page and can open more notes. I can not swipe back out from the notes screen to my patient list. That’s fine. However when viewing a lab and I swipe from left side it kicks me out of patient chart all the way to patient selection screen. This kills a piece of my soul every time. Please fix this swipe gesture. Currently using iPhone X on most up to date public release iOS. Please make a way to more easily view active vitals for inpatients. Currently I have to dive through a few distant screens just to see a single set of current vitals. Can’t even see a trend or a weight. If you displayed vitals the same way labs show trends in the so that would be awesome. Also, would be amazing if I could upload videos into chart. Specifically helpful for neurological disorders such tics, focal seizure, etc
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