Contact Carbonite Support

by JTinNLV

I have to reinstall the app at least twice a week because it stops loading. In between, it crashes constantly when trying to search files. Not even worth the effort anymore and after 15 years as a customer, this will be my last year! Do the developers even use it?

April 2024 update. Althoug... Show more h I canceled, it doesn’t expire until June. I was excited to see they upgraded the app recently so I gave it another chance. After upgrading I wasn’t able to log in, once again it wouldn’t get past the load screen. so I deleted the app and reinstalled it and was able to log in one time; but it crashed after searching for a file. The next day it wouldn't get past the log in screen. I keep reinstalling it to get some use out of it but even when I can sign I , it crashes repeatedly when searching for a file. So much for an upgrade. What a joke this company has become. Glad I canceled.

by ScooterB1964

I miss the old app and was excited the new improved version they promised was out. That is until I downloaded it and tried to log in.

I keep getting an error message to complete the CAPTCHA below but there IS NO CAPTCHA displayed anywhere on either my iPhone or iPad. I logged into Carbonite ... Show more through their website to verify I remembered my password correctly AND verified my email address under settings.

Still same error message and still no Captcha displayed.😡

by Blasterman52TX

I get the log in screen but the iPhone mobile app just spins and it doesn’t connect. I’ve deleted the app, reinstalled it, and it worked for about 5 minutes, then abruptly crashed and now I can’t connect again.

I can connect to my account via the web and it is backing up files on my PC, but... Show more I use the mobile app frequently to access photos, docs, etc. on the go and now I can’t.