Contact Carbonite Support
Company Name: Open Text Inc.
About: Carbonite provides internet-based backup solutions for individuals and businesses.
Headquarters: Boston, Massachusetts, United States.
Carbonite Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Open Text Inc.
Verified email ✔✔
E-Mail: mobilefeedback@carbonite.com
Website: 🌍 Visit Carbonite Website
Privacy Policy: https://www.opentext.com/about/privacy
Developer: Carbonite, Inc.
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3 Most reported problems 😔💔
This app has become worthless
by JTinNLV
I have to reinstall the app at least twice a week because it stops loading. In between, it crashes constantly when trying to search files. Not even worth the effort anymore and after 15 years as a customer, this will be my last year! Do the developers even use it?
April 2024 update. Although I canceled, it doesn’t expire until June. I was excited to see they upgraded the app recently so I gave it another chance. After upgrading I wasn’t able to log in, once again it wouldn’t get past the load screen. so I deleted the app and reinstalled it and was able to log in one time; but it crashed after searching for a file. The next day it wouldn't get past the log in screen. I keep reinstalling it to get some use out of it but even when I can sign I , it crashes repeatedly when searching for a file. So much for an upgrade. What a joke this company has become. Glad I canceled.
Does not work (yet) with IOS
by ScooterB1964
I miss the old app and was excited the new improved version they promised was out. That is until I downloaded it and tried to log in.
I keep getting an error message to complete the CAPTCHA below but there IS NO CAPTCHA displayed anywhere on either my iPhone or iPad. I logged into Carbonite through their website to verify I remembered my password correctly AND verified my email address under settings.
Still same error message and still no Captcha displayed.😡
Cannot connect since last update
by Blasterman52TX
I get the log in screen but the iPhone mobile app just spins and it doesn’t connect. I’ve deleted the app, reinstalled it, and it worked for about 5 minutes, then abruptly crashed and now I can’t connect again.
I can connect to my account via the web and it is backing up files on my PC, but I use the mobile app frequently to access photos, docs, etc. on the go and now I can’t.
Have a Problem with Carbonite Mobile? Report Issue
Why should I report an Issue with Carbonite Mobile?
- Pulling issues faced by users like you is a good way to draw attention of Carbonite Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Carbonite Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Carbonite Mobile.
