Contact Book Crawler Support
Company Name: Jaime Stokes
About: Chiisai App Solution
Headquarters: Phoenix, Arizona, United States.
Book Crawler Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 9 Customer Service Reviews 😭😔💔
I’m unable to load any more books and don’t want to lose my library. Help!!!
Ithis is 3rd note. I had to reinstall BC to my iPhone. I have it on my iPad and Mac. Can not input to the newly installed app from iCloud. Please answer and help. Tom
The problem resolved itself with my installing of Update 15.3.1 Thanks so much for any assistance you provided.
As far as I know I have been using the full version of Book Crawler. I recently tried to enter a new book and the message came up that I was using the trial version and I needed to purchase the full version. When I selected the Purchase message it says “PURCHASES CAN NOW BE MADE” but has no link to purchase the full version of the app. When I look in the App Store there are only 2 versions, the one I own and a Lite version. The Lite version appears to be more a social media type and only stores 25 books. The other option Restore Purchases. I am reluctant to choose this option because I do not understand it's exact meaning (is it books I have purchased or the Full version I thought I already have) and I don't want to loose all the books I already have in Book Crawler. I don't have a backup because I had a problem with backing up my data on Dropbox and my attempt at backing up the data locked my ability to sort by author. I love Book Crawler. I have had it for years and it more than fulfills my needs.
Also the same issue as Paul above. Is the App still. supported? Thanks
I HAVE BEEN USING THE TRIAL VERSION OF BOOK CRAWLER AND WOULD NOW LIKE TO BUY THE APP, HOWEVER, WHEN I SELECT PURCHASE, IT SAYS “PURCHASES CAN NOW BE MADE” BUT GIVES ME NO WAY TO PURCHASE THE APP. I HATE TO LOOSE ALL THE BOOKS I HAVE IN BOOK CRAWLER BUT I CANNOT FIND A WAY TO PURCHASE THE APP. I WENT TO THE APP STORE AND TRIED TO PURCHASE THE APP, BUT IT JUST OPENS MY COPY OF BOOK CRAWLER WHICH SAYS I MUST PURCHASE, CANCEL, OR RESTORE PURCHASES. THANKS,
Old, slow, inaccurate and misleading
by More Trees Please
I don’t mind purchasing apps but nowhere could I find this is free for only 7 book entries before you have to pay for an upgrade. That was an annoying surprise because 7 books took me WAY too long (20-30 mins using scan feature) and now it’s a total loss because I won’t be upgrading. Given it’s been a year since an update it would be a waste of money because who knows if there will ever be another update.
I like the idea of of the app. I want a place to catalog and organize my books for teaching and it’s great for that. In fact, I loved the search-ability and simplicity. Unfortunately, it’s dial-up internet slow and the barcode scanner only worked occasionally on newer books (stuff published in the last two years.) Older books didn’t seem to have that problem. I didn’t even have time to check out the other features before the upgrade was demanded. At least I didn’t waste any money. I’ll look elsewhere for a maintained/supported app for my purposes.
New App Format
by Mlspray
I have been using this app for many years and it’s great. However, I have to give your most recent update 1 star. At least I think it’s your most recent update. I can no longer get to utilities or settings from the menu to see for myself. There is a book graphic covering those options up. I also am very disappointed by the layout, it is no longer simple to navigate or look up my cataloged books. The book screen layout now only takes up maybe 2/3’s of my phone screen; I can only see 4 books at one time, when before I could see 8-10 books at one time. I kept thinking I needed to change a setting but I can’t even get to those anymore. I’ve read some recent reviews and I don’t think I’m the only person that dislikes the new look. PLEASE consider changing the layout back to the way it was. There was absolutely nothing wrong with it before. Thank you.
Terrible technical support
by Tazio705
I have been using book crawler for over 10 years, way before cloud support. There was a time where you could call support and actually talk to Jaime ( I did it several times). Now you cannot get anyone to answer let alone call you back or answer an email.
Although I am not a tekkie I am not ignorant of technology but the directions in the help section are very difficult to follow. I have paid for a subscription but for the last two weeks cannot get my cloud syncing to work on my iPad and cannot get anyone to help me.
Very disappointed in support and mostly of Jaime who has let her app fall short of the superior product I once knew.
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