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by Angrymonkeymermaid

This bug has been happening all year with every app update on no repair to it. Is anyone from old navy looking at these reviews? I have been updating the same review for months now. When scrolling, the app refreshes the list further down the page than where you were. It goes so far down that it skips many items. Even if you scroll up to try to find where you were you, you can't because it doesn't show everything on the list anymore and items are mixed around. So for example if you go to women's new arrivals and are scrolling down, when it loads the page as you go further down, it refreshes the whole list and mixes everything up and you don't know if your seeing the whole list of new arrivals because you don't know where you are in the page of lists. I think it tries to load the next items on the list and instead refreshes the list in the wrong part. This happens when it has more than 20-50 items to show in a category, which happens to every category. And since the "New Arrivals" category is so helpful, the bug always happens to that category, always! This has been happening to the app for months, so i barely use the app anymore. It's too frustrating to even browse on it. The app should function properly before adding any new features or else it's always going to be a difficult app to deal with and people will browse & shop less on it.

by CJSchoch

This app logs me out after a few minutes of inactivity, with no option to stay signed in, which is frustrating; most apps/websites have a “keep me signed in” option, or wait an hour before signing out. I’ve accidentally purchased items as a guest because I didn’t realize I had been logged out so quickly. I’m sure this is a safety feature but it’s annoying more than helpful. Also, this app requires me to fully type my email address and password every single time, also annoying as both are long. It never saves either, or finishes the typing with a prompt, and does not prompt my face ID to make signing in fast or easy. It will occasionally prompt my face ID to sign me in AFTER I have already typed my email and password and hit “submit,” but at that point I’m often not looking at my phone and then it will not sign me in and I have to type everything again. I do not have these issues with any other app or website. Fixing either one of these issues would help a lot. Lastly, very often I will place an order and it never appears in my account, even when I was signed in to place the order. Currently, my most recent order (placed four days ago) shows up in my account on the website, but still not in the app.

by Allieo54

I seriously give up on this app. I’ve given it so many chances and it never improves. The Face ID option never works. I will open my phone using Face ID and be in the exact same position and it says my face is not recognized. Then, when I finally log into the app, I always get error messages. Either something can’t load and I have to refresh, or the app is unavailable at that time. Every time I navigate to a new screen, I get a new error message. The app will reload while I’m scrolling through items so I lose my place. Half of the items I click on say “sorry, this item is sold out.” My favorite is that they’ll run a “sale,” but will mark the majority of their items as new or best sellers so they don’t qualify. Sorry, your clothes are not worth $50. Finally, nothing is ever in stock for buy online and pick up in store. Yet, when I go into the store they have plenty of the items in my size they claim were not available. Clearly they do this so you can’t get the online sale prices they offer when you choose pickup. The only good thing is the rewards system.