Contact BlaBlaCar Support

by Thomas_Canny

I downloaded the app while in France, but my phone’s settings are in English. Even so, the app insisted on French.
I’m back in the US, and traveling in Mexico frequently, but I’m still stuck using French and Euros. I know enough French to get around, but I’d much prefer English or Spanish. That you refuse to allow a language or currency change in the app shows that you fail to reconcile the diversity of your clientele.
Do better.

UPDATE: after a reply from the developer, advising me to change my region to the UK (I live in the US), I’d like to ask: Do the developers understand that this is an app for travelers, and thus it might be a nice feature to be able to customize options such as language and currency? Who wants to change the settings of their entire phone just to customize one single application?

I’m presently in Mexico, and would love to use the BlaBlaCar app to book a car. But when I use the app, my only options are French and Euros. So, I go to the website, change to Mexico and Pesos, and set up alerts for new trips. Then, I get emails about new trip in English, with Pounds as the currency?

Nobody wants to have to do all these unnecessary currency conversions, and nobody wants to struggle through a language they barely speak, unless the goal is to learn that language.

BlaBlaCar as a service is great, but there are a LOT of improvements that have to be made before this app can deserve 5 stars.

by Cjreviewsit

I see people have complained about this for years. And for years, this is why I haven’t used it. You open it up and it’s stuck in whatever language the country you are in uses. Developers, here’s a tip: when a lot of people are complaining about something, you should probably fix it. Unless you don’t like making money. Every other app has language settings when you first start it. This isn’t rocket science. Oh, and before you comment: my language and region is US/English.
FIX. YOUR. APP.

Edit:
I know you’re aware of it. You have been for YEARS. Look how old some of the negative reviews talking about it are. Every time I consider trying your app, I see it’s still there. Are you in business or aren’t you? Do you want to make money or not? STOP BEING CHEAP AND LAZY AND FIX IT.

by Capou1987

Ordered a bus through an application which asks you to pay ahead and then you get notification that driver has no point of contact and didn’t arrive at all. Lost money and extra stress to get to the airport, just to get to the plane on time. Ridiculous product design that allows you to pay first and then no information about the upcoming trip on the app at all. Probably, need a new product management team that will think through the logic of transportation apps, some undergrad intro to computer science level of mistakes. Even the support team give you a fake number that you can add to your scum base if you have desire to.