Contact Calorie Counter Support

I’m an eleven year old who is 5’1 and around eighty to ninety pounds, i wanted this app because i have begun to develop the want to become healthier, so not eat as much unhealthy foods, and regulate my calorie intake. But the app doesn’t allow me to sign up because i’m eleven, and i can’t do anything even with a fake age because i can’t choose the option to loose weight, because even though i sound skinny i’m relatively a bit pudgy. So i am not able to even use the app for what i would like to use it for, i would love to see an app that is kid friendly so i can stay healthier. Overall this app would have most likely been amazing (judging by other reviews) but i can unfortunately not use it.

I was really enjoying the app. There were tons of options for foods & exercises. I love how it automatically figured in calories I burned during the day. I was considering buying the yearly membership. But after 2 days the app completely quit working & wouldn’t load at all. Customer service was great when I emailed but could not get the issue fixed. I checked it everyday to see if it was working. Finally on the 5th day it opened & worked. It had saved my first 2 days of info so I was trying to add in what I could remember eating for the last 3 days. Then I get an alert on the app that my 5 day trial was over and I could only enter 5 items for each day. I thought it was a 7 day trial?!? I gave it 2 stars because customer service was amazing & the app has a good concept.

I have only been using this app for 3 days now and I have had to correct nutritional information over 15 times already. The barcode scanner quit working after day 2. On some items it will not save your correction to the nutritional information either. I have had to re-enter items total parameters manually in order to simply change something like the serving size or sodium amount. You have to read everything on every item you scan, so far about 40% are wrong in some way or another. You would think that what you’re paying for is for someone to proofread information and make sure the app is storing the correct information.