SquareTrade Reviews

I purchased four Plans in March 2018 I am fully aware that they do not cover lost phones, I call them to let them know that I have a new phone my sons phone was lost And I have had the worst time trying to get coverage for his new phone they gave me the incorrect information the representative gave me a false name he was Indian and gave me an American name I was on hold for over an hour he told me that a supervisor will call me back which they have not called me back as of yet every day that I’ve been calling up and getting the runaround and no one is giving me the correct information I spent over $600 on four plans and over it at this point I am about to go to the news channel to tell them what’s going on and I have the screenshots of me being on hold and on the call over and your and a half all I’m trying to do is get a phone covered and a phone fixed when you try to put in a claim it is the worst ever you’re better off going through your mobile phone company and paying a monthly bill at least when you call In your service Is provided immediately and your phone gets fixed right away I’ve been trying for three weeks to get service and to get my problem rectified and as of yet I have not Square Trade is an awful service You’re better off going through your phone carrier it’s less headache a little bit more money but it’s worth it.

I have insurance on my phone with them and when my phone screen broke I had the hardest time trying to get it fixed through them it went from them telling me my phone was reported lost or stolen then they need purchase receipt that I already provided twice, to now I need to fix the same phone I have insurance on and then send them a whole 6 items for them to verify as if I’m lying they need business name,address,number,email,repairs done and date done. What’s the sense in having insurance ridiculous

Had multiple Warranties over the past few years, minor claims no issues. Recently had a claim that was denied because the receipt I submitted 2 1/2 years ago was deemed insufficient. this app said nothing when it’s was submitted. That’s right, 2.5 years later when there was a claim then something is mentioned about the receipt. Buyer beware. Be sure to file a complaint with the Federal Trade Commission as well as the BBB.

I really didn’t want to leave a one star but it’s charged my card for a plan but SquareTrade does not show where it has been finalized or sent a txt for finalization. I’ve used SquareTrade in the past and it worked ok. Not the most intuitive of designs but can be figured out. Purchased a new phone and trying to get coverage and it will not show plan in manage plans even though my credit card was charged. Well, the please rate app badge keeps popping up so finally figured I would oblige.

It should be easy to file a claim and yet, I wonder if they make it difficult so you just give up? I spent over 30 minutes trying to upload a photo of a stain on our couch, and SquareTrade just kept thinking every time I tried to upload a photo. I then went to the help button, and that was also a poor use of my time. They can’t help you there. SquareTrade is poorly designed and just doesn’t work. I am surprised Nebraska Furniture Mart uses this company.

Had a cracked laptop screen, within2 weeks of purchase, that they repaired within 1-2 weeks. Unfortunately, I had a 2nd incident 20 months later (2 year insurance/warranty still valid). They immediately told me that they could not honor my insurance/warranty because they spent too much money on the 1st repair. 😧. I explained that I paid $309 for insurance for these type of events, not for a 1 time only incident. They stated that they would call me back after escalating the issue. I never receive a call back. No resolution for my laptop. Wasted money.

I been using ST for over 10 yrs they used to be great but now when I file a claim they pretend they don’t have the receipt even though they do then you have to find your receipt years later just to submit it again. Then they make you take a picture of the back of you product to see the serial number. Then they say we can’t see it or please use a different format and size. Then they still say they can’t see it. And they use email too. Using Email can detect all totes of formats but they pretend they still can’t see it. And if they do see it they say it’s blurry. It’s not blurry it’s clear and they can see it. So BEWARE they are liars and will Not hello you when your product fails. Use a different warranty company because they changed for the worse. They Also will say purchase date is different than warranty date even though they know you have a grace period of 30 days to buy a warranty. So of course dates would differ if you don’t buy warranty the exact same day. WENT FROM 5+ to ZERO STARS. What happened to this company? I guess it’s under new management.

I had square trade for a while now and I always went with them because of the service. Recently I have needed to get stuff serviced. After putting in my receipt and them accepting it, putting in my serial number etc. Now when I need service they say resubmit receipt. This is after 2 years. Really. They just want to see if you keep your receipt even though they have it on file so they can deny your claim. If you have your receipt then they move on, even though you submit the same photo as last time.

Ever since Allstate bought this app, it has gone down hill. Now, the claims process is a joke and call centers are in third world countries. Slow to respond and process. I’ll be 4 weeks minimum without a basic repair to my tv completed. They fixed it once but not with the correct parts. So back to multiple 24-48 hour processing times for a variety of things.

Just ridiculous at this point. I’ve spent well over $1000 of my personal time responding to them. Warranty is not worth the money since repairs are managed in the old fashioned insurance company way of making everything difficult.

I bought a this app warranty for a refurbished iPad that had a tiny crack on the screen (which didn't affect the iPad itself in any way). A month after purchase, the battery stopped working. It was approved for a claim so I sent it to them. They sent it back and said they wouldn't cover it because it had a tiny crack on the screen, which was there when they sold me the warranty, effectively selling me a product and lying about their service. I would not have bought the iPad had it not been covered. If that weren't bad enough, I now get spammed on Facebook, twitter, and online with their ads about covering everything I buy, all because I left them bad reviews. I was lied to, robbed, and harrassed by this company all because I wanted an iPad for my daughter and thought paying less for a refurbished iPad would be safe.

I purchased two tablets from Walmart with protection plans. Both need to be fixed. Both on the same receipt. I made a claim for one but the second didn’t show up in their system. They wanted me to go to Walmart and get a new receipt. Again a new receipt but same receipt as the first with no new information. All information for the second tablet is on the same receipt. I had to explain this to Jack several times. I downloaded the receipt from the internet and they would not file a claim for the second even though I have proof. They would not go on receipt recovery to see it themselves. I had to email warranty support with the digital receipt. The tech could not understand this was a computer error between Walmart and Allstate. I have friends in supports like this and they go above and beyond to help customers. HE WOULD NOT EVEN OPEN A BROWSER! If it is policy or not you guys need to seriously train your techs. If it is policy change it.

After seeing Squre trade at Walmart I figured I should give it a try since the NightHawk router cost more then 100$ so after purchasing the router with insurance they let me know that the warranty is already in the Squretrade website and app. After a few weeks I noticed the router was not working right after contacting Walmart they told me to go to my Suqretrade app and file a claim after going to SquareTrade there was no warranty at all and because I have no receipt I could not even attempt to return the router back to Walmart. I’d figure I’d give it another shot so on EBay I brought a metal dance pad from a seller and got Squretrade with it. After three box replacement I noticed that the dance pad may be the problem. After trying to file a claim they told me that because the item broke under 30 days there was not much they could do. So after all that I lost around 300$ for both the dance pad and router. The only thing I got was a refund for around 19$ for my failed warranty plan.. would not recommend.

I use this app for all my devices. Fortunately, I haven’t had to file a claim. But their app is absolutely terrible. Get a couple new phones and see how impossible it is to delete the old devices and add the new ones-upload the receipts. You would think that in 2022, someone could develop an app that actually had working functions.

There are a lot of small annoyances that have made dislike SquareTrade within 10 minutes of using it. The help bot doesn’t direct you to pages, just tells you to go there. SquareTrade disconnects after 3 minutes of completing a field or sending a message. (I.e. if you don’t have everything ready, you’ll have to restart if you have to find something) Typing doesn’t count, you have to actually leave the field before it resets your time. YOU CANT SEE THE TIME REMAINING, but you’ll just have to risk it. When filing a claim you still have to select the SN, what category the item is, the sub category. Even though the products are registered and recognized when I look at my plan.

App has always worked well. When trying to login now it tells me I need to change my password because they made some changes on Oct. 21st. I thought I’d wait and it’d fix with the next update but I am still having this issue. Once fixed I will give this a 5 star review.

this app once again is the gold standard for insuring your electronics (especially phones). The fact that they offer; outstanding customer service, simplicity and options, excellent coverage and fit, and unparalleled affordability makes this app THE go to insurance/warranty program.

I could not go back and had to call anyway. SquareTrade is super sensitive and there is no going back and starting again. Be sure of the damage classification before you submit your claim -it was covered under wear and tear by the operator- Michelle who was super helpful. Faz was the online chat guy who helped as well to submit notes that it was wear and tear and not physical damage.

Very good and easy to use. Smart to make it easy. Used their service and warranty several times and they always came through and made good on the warranty with absolutely no hassle. Easy to recommend a good service company like this app.

Square Trade is the best company to do business with. I had to use their app to upload a receipt. It was super easy to use. When purchasing electronics use this app For the insurance. You will rest easy knowing Square trade is protecting you.

When purchasing items covered by Square Trade, I am sure I’m getting value for my investment. What’s more, if there is a problem down the road, I get my money back from Square Trade. Thanks.