Contact MACU Support

by Kmilfox

The app was great before!! Loved it!!! Aweful now!!!!! Harder to read and understand and it NEVER works!!!! Have to reinstall almost everytime!! I do most my banking this way, but this is a ridiculous pain now, due to it never working!! May need to change banks, as I work a lot, and need access to mobile banking that works. It was so simple and convenient before. K. I. S.S.!! Now, not simple!! Hopefully they fix the bugs soon!! Also I agree with the other reviewer!! I don’t like going online, that’s why I loved the app before!! It’s aweful!! Please go back!!
Just to update, this is so frustrating!! I loved the last version, now EVERYTIME I log out I get three blinking dots! I’m not even sure if I’m logged out, which is VERY WORRISOME!! I don’t like to stay logged in on my phone, and I like to see it logged out when I log out!! Now I have to reinstall EVERY SINGLE TIME!! This is a huge deal for people who like to feel secure!!! Why, why WHY did you guys mess with it?????? It was so user friendly and easy before, and I had zero issues!! I’m so frustrated now every single time!!!!! This is truly AWEFUL!!!!!!!!

by Rich1km

1st these ratings are as far back as 9 years ago making 4.7 not valid for this new app. I read 10 bad to 1 good.
MACU needs to really look at this app. It has serious issues. My phone is a little older iPhone 6 but it does not have issues with any apps but this one. It has log out issues and freezes. Have talked to many and reported to Mountain America. I have to delete the app and reload almost every time I log in which is several times a day. Please everyone we need to give MACU our feedback. I like the credit union and I think this app could be good but tight now it is BAD!!!! Can’t log out, failure to authenticate, screen freezes during log out, rolling dots that never end. Etc
I would love to see them put it back to the old app until they can resolve the issues instead of trying to change the wheels on a moving vehicle. I would also like to see some of the old options we had like a drop down that remembers all your accounts so you don’t have to type in a user name every time. Please please fix this.

by Tytymuhles

This new app seemed promising, but it doesnt function the way it used to. It looks cooler, but i am unable to add memos to my transfers anymore, and it scheduled an automatic transfer (which is a great idea and promises more convenience), but it wont let me edit or cancel the transfer! It just keeps telling me there was an error every time i try to cancel the scheduled transfer. I already submitted a complaint through the app several weeks ago, but i never got a response or even a confirmation email it was received, so i dont even know if that part works! So i am resorting to this review. Please fix this! I use memos and transfers all the time and it makes it very hard to keep track of my finances without the memos. Customers need to be able to rely on the most basic of functionality and so far, it seems as though the focus is on “new and improved” development, without ensuring that what exists already will work properly.