Contact Wells Fargo Vantage Support

by Travelinmatt

We have been forced to use this app for our expenses at our company. It is super slow. Any Iphone IOS updates always make it slower or crash more than it already does. Often times it logs me out while I am working in the app. Usually when I have finally gone through ten screens to get to upload a picture to the report is when it logs me out and you have to start over at the beginning. I think the picture loading is super slow too and horrible. You can’t see the pics except for a very tiny thumbnail. Starting over and over for each charge to the card is not helpful. So much needs to be changed. Also why can I not fix the categories of expenses in the app. Still have to go to laptop to finish the expenses. Let’s not even begin to say how much of a pain doing the expenses and adding pics on the laptop is. No one I work with would recommend this app and hope we all get away from Wells Fargo at some point soon. We all beg to use another bank with a better app. Every month we all dread using this and don’t want to use our expenses because it means more long hours in this app. My expenses used to be easy. A quick spreadsheet and pdf of all my receipts now has turned into hours of frustration trying to get all pics uploaded so slowly on the app then having to drag out the laptop to approve the report and change the codes. This app needs a total revision. Also it is crashing today already. Yay!

by P.Cobb

I’ve been using this app for almost 4 years for work, and every year it gets worse. I only use it to deposit checks and what used to take a couple minutes now is a 10 minute struggle to get the app to accept a single check. If it makes it past the picture step, which it often can’t and forces you to retake the picture 3-5 times, it gets hung up on the check itself. The AI can’t read, period. It will misread the amount, which you can at least manually fix with about a thousand clicks. But the hardest thing for it to read is the routing number. God forbid the signature on the check barely grazes a number, you’ll never get it to go through. Even if the routing number is perfectly clear, it will sometimes just decide it’s invalid. There’s no way that I can find to override this or manually enter the routing number. You just have to repeat the entire process again and again until it finally takes it. For one check. This app seems to update constantly but I have no idea what it’s updating cause it just keeps getting worse. Half my team cannot get this app to work at all and have given up.

by Vango1972

Let me start by saying, I absolutely hate uploading receipts to this app. At the end of the month. The worse part of my job is doing this.

The app is extremely clumsy, with a very poor interface. The responsiveness of it is poor at best. Regardless of Wi-Fi or cell strength. Not only does it stick on a blank screen every time you log in. But it takes multiple times closing out the app. And reopening it, before you can finally proceed. Then once in to upload receipts and information. It is always inevitable that it will kick you out. And have to start the same process over again to finish.

When I say I HATE THIS APP. That is no joke at all. Run, hide, convince your company to use another source. Just steer clear of this. Or you will loose your mind on It as well. And yes developers, this app is running current updates on IP12. This isn’t anything new, and has been like this for the 6 years of me using it.