Contact TV Guide Support

by Sarah B29

The update has changed and taken away features and options in an attempt to streamline, but has really just made everything less usable. Looking at listings, it’s harder to read the times and see the lines indicating time slots. The watchlist now displays the upcoming shows airing in a slideshow that you have to manually scroll through and does not list the times or other airings of the show, even if you tap on it. It used to be you could read a list of upcoming shows at a glance organized by day, now it’s clearly meant to be a flashy design choice. I even sent an email asking about this feature and received no response, even though it’s been over a week. I can’t adjust the settings much anymore either, for example, choosing a different start page. You can set your streaming apps, which would be nice if there was any purpose to it. Some people have said they are included in the Discover section, but I have yet to see anything related to it. Streaming shows should have their own section to begin with. Overall a pointless update that removed the features and elements that were most useful.
Update: to find the airings of a show in your Watchlist, you have to tap on the show, scroll down to “Where to watch” then tap on “More.” I shouldn’t have to take three steps to view information that used to be available at a glance or just one step

by Apopheniac

I had more or less happily used this app for years, which I would have rated four stars until the recent rewrite. Why rebuild an app from the ground up when it was already working quite well? All I can imagine is the overhaul being called for by upper management and handed off to people who have never before written a software specification, then developed by a contractor, without user input, without usability testing, who, when “finished”, simply dumped it off, took their money and ran. The low-level project managers can now report, “There, fixed it!” and move on to their next task. I don’t mean to impinge the integrity of anyone involved; I’m just guessing—you know how this works, don’t you?—they didn’t have the direction, resources or skills to pull off this project, whatever it was meant to accomplish (unless it was meant to drive users away). I mean, can’t you even see that the details screen of a program that’s showing *today* says it played YESTERDAY?

I’m not going to list all that’s broken about this new version (that’s what usability testing is for!) But … if TV Guide really wants to fix this thing, they can simply reinstate the old app. …

I’ve now switched to the 5-star TV Listings Plus app instead of the new, dysfunctional, TV Guide app. TV Listings Plus incorporates all (and even more!) of the functionality of the old, properly functioning, TV Guide app.

by Mscaptbilly

I’ve submitted an “unsubscribe” request to TV Guide almost every day for two months, generally three or four times per day, yet this email continues to spam me every day despite these repeated attempts to discontinue receiving something I no longer wish to receive. Every other “unsubscribe” I’ve ever submitted has always honored my request, but not TV Guide. I generally do not make assumptions, but after nearly two months of pushing the “unsubscribe” item at the bottom of the page and receiving the notice I’ve been “unsubscribed” with a caveat it will take at least twenty four hours to stop receding my preferences, I can’t help but wonder if their staff doesn’t care, can’t read, or they can’t tell the difference between 24 hours and 24 YEARS.

I don’t know about this, but it also begs the question if TV Guide has moved their support operation out of the USA and hires foreigners instead of providing jobs for American citizens who purchase their product(s) as so many other big corporations have. If this is true, and I’m not saying it is, perhaps there is a translation, language, cultural, or some other issue. Regardless, they have a support or technical issue that needs to be fixed.

I would say to anyone thinking about using this App, think again if you don’t want to receive this email for the rest of your life because you canNOT unsubscribe.