Contact Waze Carpool Support

by Ellieana24

I have been using Waze Carpool for about half a year now and it was fine until that huge update on February! It made the app worst, it was the worst you will just get frustrated everytime you use it! Let me tell you why
1. Before it matches you with drivers walking distance from your house or your destination. Now it will match you with people at least a half a mile away from your house and will drop you off half a mile away from your work.
2. I already have 2 regular drivers who I carpooled with most of the time and even them hates the app, why? We can’t see each other anymore after the update, it just matches you with new people, we, the one who have been using the app for so long, they want us to became their guinea pig, they matches you with new people every single day.
3. You get pick up at stupid pick up points like for example there was many times it wants me to get pickup at a location two blocks away from my house when the driver would pass by my house first before the pickup location 🤷🏻‍♀️🤦🏻‍♀️
4. There is always “internal errors”. Opening the app errors. Accepting the ride offer errors. Sending a request error. Messaging error. Submitting a review error. Even emailing them also has error, you complain but they give you like general message that has been copy paste from FAQ.

No matter how cheap and efficient this is, if it keeps being a problem and a frustration everyday, its not worth it to use it.

by Renewed Interest In Biking

I downloaded this app in January, 2019. Been checking faithfully to join carpools, sending inquiry messages regularly (as many as 30 per week since the app recommends you ask daily for rides). Have gotten only a single response in nearly 9 months and that was “no, I don’t go that way - not sure why Waze Carpool indicated I did.” I even set up a group seeking other riders in hopes of establishing a new carpool. Nada. Zip. Zilch. I don’t entirely blame the app; those seeking riders could be more responsive to those of us seeking drivers. But the algorithm the app uses to “match” drivers with riders doesn’t seem to be entirely accurate either. So, after nearly 9 months of use, I am deleting the app and counting it a lesson learned, albeit a disappointing one. I do not typically use “social” apps, but now I know the “networking” aspect of social apps is entirely dependent on the willingness of its participants to actually NETWORK, making this apps daily reminder to ask for rides... worthless. Forced to give the app one star to post this review, otherwise would have rated it NO stars.

by Bps5175

I want to say that this app has a lot of potential. I commute a total of 100 miles to work and back so driving everyday can be exhausting and can burn a hole in my wallet.

One of the problems I had with this app was that it doesn’t let me know if the driver accepts or rejects my request. It would be nice to get a notification on my phone stating this and why they rejected my request.

A bigger problem I had with this app was that they charged me for rides that I never done. So you’re essentially getting free money if you’re a driver. I tried removing my card from the app but that’s not even an option so I had to contact my bank to report the transactions and send me a new card.

I also received a $30 credit of free rides but find it pretty weird how they charge my card instead of taking it out of the credit.

Overall this app is a really good idea but needs a lot of improvements. I suggest:

- letting the rider know via notification if the driver accepts and rejects your request and why
- charge the rider once they confirm they are in the drivers car
- Have an option to remove payment information
- Encourage more drivers to participate and clearly state who is a driver and rider