NFL SUNDAY TICKET Reviews

by Mycket

I purchased it 10 weeks ago and have yet to be able to logon because someone in St. Louis (DIRECTV said, as I have called for hours every week) has been logged onto my account. This is fraud. I have changed the password no less than 10 times, I have changed the email address on the account with a new one I just created for this service and a password NO ONE knows. All of this and and I still can’t log on because DirectTV is allowing this St. Louis person to use old credentials to access my account. That is beyond piss-poor security. They can’t even kick someone off my account. I have spent hours on the phone with DIRECTV for weeks, trying to get them to help me and they won’t. The last person I spoke to, Theresa, accused me of giving my password to this St. Louis person and I should ask them to log off. Why would I have been trying for 9 weeks to kick them off if it’s as simple as that. I don’t know who this person is. But they do. They can see the IP address. So why can’t they kick it off? Or why isn’t changing the password 10 times and creating a brand new email address kicking them off? I am tired of DIRECTV stealing my money and letting someone else use my account for NFL Sunday Ticket. They won’t refund my money or close the account. I’m going report the purchase as fraud to my credit card company.

by ARtaba3

This is the second Sunday in a row that I cannot log back in after I log out! Customer service was not helpful. After being on the phone for 1.5 hours of trying to help and putting me on hold, I hung up. Then mid week I was able to log back in! Now I logged off of my phone to log into my TV and it’s saying I’m not recognized. I hate it! An update: I wrote this last year. Today, I tried to call because I was having trouble again. I could log in on my home computer, logged out to run some errands. Tried to log into NFLSUNDAYTICKET and said I needed to update the application. Did that and now it says my account is not recognized! I hate it. Another update: you should be able to log in from anywhere. It should automatically log you out of an app, like my TV, so I can log into NFLSUNDAYTICKET on my phone. Instead, it says user not recognized. It’s infuriating!

by Jmeisnothappy

I signed up for a trial . I was able to watch part of one game, and then was logged out somehow. When I try to log back in it said that my device was incompatible. The email that I received confirming my subscription had a link to cancel. That link led to a loophole going from the mobile app to the desktop version, two AT&T, then to DIRECTV, then to the NFL site.
There was no clear way to cancel. When I called AT&T, they said that I didn’t have a subscription on file. They gave me another number. That department also had a hard time finding my account. This all took several hours of time. They ended up charging my account $80 for one week of terrible service. I finally was able to cancel the remaining payment costing roughly $160. Total waste of time and money.

by Rreeves35

One week free trial did NOT work after I entered 3 credit cards. Account was not created until 1 week later, when i got an email that I would be charged. After clicking the link that says “cancel subscription here,” it says I don’t have an account created. Was on chat/ phone call with support for 2 hours for them to tell me that they cannot cancel my payment because the account cannot be verified (I do not have an account!!).
After clicking “forgot user ID” I enter the email that I received the email for payment, and it says there is no account. So how am I going to get my card charged if I supposedly don’t have an account, and support can’t cancel this one week free trial so I don’t get charged?!
Horrible, horrible, horrible customer service.

by Darbsdarbs

We have a wireless connection to our living room smart TV. NFLSUNDAYTICKET on our brand new TV constantly crashes. The local games that are on cable are blacked out, so if we want to switch back and forth we have to toggle between cable and NFLSUNDAYTICKET . 75% of the time when we toggle back to NFLSUNDAYTICKET it doesn’t load properly. We have had to delete NFLSUNDAYTICKET , redone load it, log in again, and even then only sometimes it will work. Downloading NFLSUNDAYTICKET every Sunday is really annoying. The blacked out games is also really inconvenient. If they are going to block our games then NFLSUNDAYTICKET should work so when you have to toggle back and forth it doesn’t just crap out with a black screen. This is the second year we have had NFLSUNDAYTICKET and there have been some improvements from last year (last year the entire app crashed multiple times without even loading in the first place, across multiple customers, it was all over Twitter), but there’s still a LOT of improvement needed to warrant keeping the membership. Almost better to just watch Red Zone through cable.

by Annoying Nsme

I have been asked with every button push to rate NFLSUNDAYTICKET , which I would like to do after actually using it. I told it not now and it popped up after every screen change. I tried the remind me later, and it popped up again on the next screen. I was frustrated and decided to just rate it and be done. I pushed the notification and it told me I couldn’t rate a product I didn’t own. I was in NFLSUNDAYTICKET when I tried to rate it, how much more do I need to own it. It required a second download of NFLSUNDAYTICKET to do this write up. Now I have two icons and I am going to delete one. If it tells me to rate NFLSUNDAYTICKET again, I am going to cancel my Sunday Ticket subscription. The price is getting ridiculous anyway and the features have been spotty in their implementation. I can probably save money watching at the local bar anyway.

by Ricoharvs

I finally broke down and paid for Sunday Ticket instead of going to BWWs every week. So far, it’s been a terrible experience. The pregame came in crystal clear and I was counting down the minutes until the game started. But when the game did finally start, everything went to hell. So far, halfway into the second quarter and I haven’t seen one single complete play. I’ve followed all the troubleshooting steps and even streamed another live program to make sure it isn’t my internet. It isn’t. It’s NFLSUNDAYTICKET and their service constantly buffering and loading. And when it starts to play for just a few seconds, it’s extremely blurry and pixelated. I’m absolutely infuriated that I spent this much money on this and still can’t watch the game. Save yourself the hassle and go to a friend’s house or a sports bar, don’t waste your money here.

by Dsaliva

For what I pay for Sunday ticket NFLSUNDAYTICKET should be a lot better. First, I have 2 Apple TV devices in my home but I can only watch the games on one at a time. I should be able to watch it on multiple devices within my own home. Yes they can tell if it’s from the same location. The games constantly freeze and I need to restart NFLSUNDAYTICKET . When you use the multi game feature it’s only worth it if you have 4 games on. When you have 2 or 3 games on, there is always one that is too small to really see the action. If it’s 2 games it should be split evenly down the screen. There’s not much that can be done with the 3 games, but it’s common sense to do that with the 2 game option. Over all it’s disappointing at best. Directv used to be better before AT&T bought them out. I won’t be renewing next year.

by Mlykens

Definitely my last football seasons with NFL SundayTicket. Would rather not pay and just watch the highlights on ESPN. Endless glitches. Keeps telling me I'm signed into multiple devices, which I'm not. Changed my password just to make sure. Even changing my password there was a glitch on the site. Totally embarrassing having company over to watch the games, and it keeps cutting out for 10-15 minutes at a time. I even tried to pay more money to upgrade my package, and customer service was so apathetic they didn't even attempt complete my request. I got "you should be able to do that online, and if you can't it's because there is a glitch online. So just wait awhile and try again." I asked to be transferred to customer service, and they're like, "you're speaking to customer service". Cool. Lost just one more customer today. I'm sure they don't care, but this venting feels nice. Hopefully one person will read this review and decide again this service.

by ThisApp777

Unless the conditions are perfect don't plan on watching the game. If it's on any other networks in your area, you can't watch, if they black it out due to unfilled stadium, you can't watch, if you have iffy Internet, or randomly they just shut down. Like opening kickoff opening day... Way to be a horrible product for a TON of money. Don't forget NFLSUNDAYTICKET is free but the direct tv login isn't and the 2 year contract is how they get you.
.... I wrote this a long time ago, and I am updating it now. Nothing has changed. Still everything above is true. I always hope for more and feel disappointed. Can you watch football... yes. It’s just poorly done for the money it cost. For 1 the DirecTV scores never go away and they block your game. Seriously, you can’t make the scores hide so I can see my actual game score. 1 login means my wife and I can’t watch different games. (Yeah believe it or not more than 1 person in the family likes football, and not the same teams) it’s just a poor app.

by Apple_Guy44

NFLSUNDAYTICKET is the worst. A total waste of time. Incredibly frustrating. Can’t switch games due to erroneous blackout error messages, when those games are not locally broadcast (so not subject to blackout rules). This happens every week with out of market games. It’s getting so bad that when I can finally get my team’s game to load, I don’t switch off of it to watch other games on commercial breaks, fully expecting that my game won’t load when I come back to it. Last week, I couldn’t even get to the games as it was stuck on the menu and I couldn’t select ANY of the games. This is an embarrassment for the NFL and for fans. This is a waste of an expensive subscription too. The league has to do something about this terrible app, if DirecTV won’t. The sad thing is that when it does work properly, it’s easy to use and intuitive (I’m using it on an Apple TV 4K). DirecTV used to be the best for watching NFL games, but now it’s proving that it’s the worst.

by LarBear3rd

NFLSUNDAYTICKET is fantastic.....if you get lucky enough to get logged in. The problem is that you constantly get the error message “can’t find this email and password combination” and after the seventh or eighth try it may let you in. But that’s also the limit number of tries before you’re locked out of your account for the day. Judging from all the one star reviews with the same problem I think the customer service for NFLSUNDAYTICKET must be terrible. It’s probably very likely that Direct TV has just given up altogether since they may not renew the Sunday Ticket contract with the NFL and I think I speak for everyone when I say we can’t wait for them to lose that monopoly on NFL games. I have no problems with NFLSUNDAYTICKET on my iPhone or Apple TV once you get signed in but it’s always a question mark every Sunday when all I want to do is watch my team play.

by Dolphinsfan2020

When it works, it works. I’ll give it that. However I forgot the password to my account and the only way to reset the password for a Sunday ticket account (if you aren’t an ATT subscriber) is to call a helpline and have a robot over the phone do it. That is, until the robot can’t figure it out, then you’re forced to wait on hold until an associate is ready. After my password was reset, I had to call and wait AGAIN to have my temporary password changed to something that i wanted my password to be. Why can’t I change my password through NFLSUNDAYTICKET like EVERY OTHER STREAMING SERVICE? Stupid. Also, I can’t log into NFLSUNDAYTICKET anymore because my account is “temporarily disabled,” however I can log in and watch on my internet browser. For such a huge corporation as ATT I would expect them to be able to pay someone to make a usable app.

by Noappleno

The NFL business model is perhaps the dumbest ever. They (via their deal with DirectTV) makes me spend $300 or so with the value prop that I can watch every game. Problem is I don't care about every game. I care about the Seahawks and that's it. The ONLY way I can watch every Seahawks game (in LA) is with this archaic app and overpriced subscription that forces me to logon EVERY time on my Apple TV, with only one device at a time. It's an horrible customer experience bc of NFLSUNDAYTICKET for anyone out of state. But bigger deal: It wastes a massive opportunity for the NFL to sell each game to everyday people who would buy the ability to see their fav team on a per game basis, while still respecting blackouts. Please evolve NFL and use your brains. And please DirectTV, fix NFLSUNDAYTICKET so it logs on each time on AppleTV.

by Garyu48

I’m not a direct TV subscriber but I use AT&T for all my mobile devices. NFLSUNDAYTICKET leads you to believe that you can receive all ‘out of market’ games on any weekend. THE PROBLEM IS in their definition of out of market. If the game is televised on any network in your market it is blacked out in NFLSUNDAYTICKET which means 6-8 blackouts and if your mobile device doesn’t pick up local channels you are S.O.L. COMPLAINT #2: NFLSUNDAYTICKET prevents the user from streaming to a bigger screen. That being said NFLSUNDAYTICKET functions well and has some cool features. I haven’t decided yet if the limited function is worth paying full price for Sunday ticket. I’ll update at the end of the season. I’m traveling in November, December, and January so I will update this review based on travel. BYW, if you think you can trick it by not sharing your location don’t bother NFLSUNDAYTICKET won’t download unless you allow location sharing.

by Pscior25

NFL Sunday ticket app is giving me an error message that I am streaming on another device, which is impossible because I only have one device and I am not streaming on it. There needs to be an option to end streaming on that other device (even though in my case it doesn’t exist) from your current device.

Additionally I called the support line to get help with this issue but they informed me there was nothing they could do to help me since I am only a NFL Sunday ticket subscriber instead of direct tv subscriber. They said there was another direct line just for Sunday ticket however they couldn’t transfer me to it or provide me with the number. The number isn’t listed anywhere in NFLSUNDAYTICKET and the number I found on the Sunday ticket website is the one who said I had the wrong number

by TBabs8

I’ve had NFL Sunday ticket online now the last 3 season via the Apple TV app. Very difficult to navigate, no instructions for features to bring up replace games. My biggest gripe is you can’t sign in with local cable subscriber to bring up games it says are blacked out that I can watch right on my tv if I switch over to cable. Please add this feature to prevent the back and forth for those that pay for cable to see these games as well, NBA app offers it! And a digital controls manual for each device you can use it on. Great service and flawless streams highly recommend, just my input for my 2 biggest gripes!

by Bigred200

First of all, some of y’all are stupid. It says before you sign up that it only shows out of market games. Secondly, download the fantasy app or the nfl app and you can watch all the IN market games for free. Ta-da. now you have all the games. NFLSUNDAYTICKET itself kinda eh but the pc version is good. As a student I pay like 30 a month for it. Wouldn’t pay any more than that though. Unless I’m on wifi NFLSUNDAYTICKET doesn’t let me watch anything which is kinda stupid considering I have 5G. Generally I’m on a 2 hour drive home Sunday around noon so I miss a lot more than I’d like to miss but it’s tolerable Bc it’s only 30 a month. If I log in on my girlfriends phone it works though, so that’s just, annoying. Latest iOS & everything. Overall it’s okay but don’t expect the perfect experience

by EnjoiSkater5

NFLSUNDAYTICKET has very few flaws, so my issue doesn't lie with NFLSUNDAYTICKET itself. The issue is greedy DTV. The only way you can get only Sunday ticket is if you're a student or out of service area of DTV. A couple years ago this wasn't the case. If you could still just buy Sunday ticket, there'd be no issue; however, the fact that you have to meet one of the above criteria or have DirecTV to get Sunday ticket is good for DirecTV, but bad for the consumer wanting only Sunday ticket. In sum, I think DTV being greedy is driving down their bottom line. No one is paying for DTV just to get Sunday ticket.

by Mody

First day watching game not shown locally and app buffered several times, came up with an error message several times, that required restarting the application and missing the game Then when I left the house and wanted to watch on my phone I couldn't login because it kept saying NFLSUNDAYTICKET was already open to find the device and close it I was watching on a fire tv which I turned off before leaving house but now I am hosed because I can't close NFLSUNDAYTICKET remotely like other competent apps

by Bosshoss65

NFL Sunday ticket app is giving me an error message that I am streaming on another device, which is impossible because I only have one device and I am not streaming on it. There needs to be an option to end streaming on that other device (even though in my case it doesn’t exist) from your current device.

Additionally I called the support line to get help with this issue but they informed me there was nothing they could do to help me since I am only a NFL Sunday ticket subscriber instead of direct tv subscriber. They said there was another direct line just for Sunday ticket however they couldn’t transfer me to it or provide me with the number. The number isn’t listed anywhere in NFLSUNDAYTICKET and the number I found on the Sunday ticket website is the one who said I had the wrong number

by Lizstevensart

Love NFLSUNDAYTICKET for allowing me to watch my team out of market. A few suggestions for improvement:
1. Allow me to be notified further ahead of blacked out games. TV schedules are made months in advance so I should be able to see which games are blacked out because of network tv restrictions. Nothing more frustrating than thinking I can watch the game in NFLSUNDAYTICKET and then seeing it’s blacked out right before kickoff!
2. Stats - it would be nice to see more than just division standings. Overall league standings for each team would be great and shouldn’t be hard to add. Playoff chances would also be nice.
3. The ability to see upcoming team schedules inside NFLSUNDAYTICKET .
4. More live content that’s not just the games. Injury reports, player stats, etc but on the team level not individual players. Yes, I know - Redzone, but I just want MY team short and sweet.

I get that NFLSUNDAYTICKET is directv and not nfl but I think the info is out there and could be included in NFLSUNDAYTICKET fairly easily. Thanks for making this available to those of us who can’t get directv at home!

by Thomas Abate

Stop making people have to log out of devices to use on other devices. And for god sake, allow us to use splitscreen on all devices. It's annoying how certain services you offer work on some devices and not on others.

Lastly, when somebody buys NFL Sunday Ticket at these insane prices, we should be able to see all the game. That includes, Thursday games and local games. It's annoying to switch from cable to app to cable back to app. I understand you have contracts with networks. That's your bad. It's 2017 and networks are a thing of the past. Just let people pay you monthly to have all access to NFL games. It's really that simple. That's giving the consumer what they want.

by Andy Doney

I love that Sunday ticket gives me a student discount while I’m in college. I also love NFLSUNDAYTICKET for its ability to watch so many games that are not on local tv, especially since I’m in Tennessee Titans fan in Utah none of the Titans games are on local TV here. The only issue with NFLSUNDAYTICKET is that I have had is when I’m trying to switch over to my smart TV it says that more then one device is operating at a time And I made sure that I logged out on the other device but it takes like 15 minutes to register that the other device is logged out. Frustrating but you’ll get used to living with it.

by Mibodega

Reading all of the cry baby complaints I cannot understand some people. NFLSUNDAYTICKET is freaking awesome what more do you want? ... seriously? 🤔? It does what it says it does, it does not say you can rewatch the full games after the games are over ... in fact they make it clear that it does not do that! you get a condensed version of games for a limited time but if that is what you need then get NFL REPLAY and spare us all your wining. “Are you not entertained? Isn’t that why you are here” great app I love it