DS photo app not working? crashes or has problems?

DS photo Status

Last Updated on 2019-04-16 by Synology Inc.

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8 User reports:
App has problems

User reports 8

⚠️ Most reported problems ⚠️

87.5%

Photo/Video

12.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of DS photo Problems 😠👌🔥

- Sometimes have to open the app and click on the task list to get it to upload iPhone photos

- Doesn't upload in the background

- Doesn't upload photos in camera roll automatically

Have a Problem with DS photo? Report Issue

Common DS photo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DS photo app on iOS and Android devices. Solve all DS photo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DS photo iPhone Issues and Solutions

DS photo iOS app crashes, not working, errors
DS photo iOS app network issues
DS photo on iOS has black/white screen

DS photo Android App Issues and Solutions

DS photo has errors/crashing/not working
DS photo server network connectivity issues
DS photo has black screen

DS photo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DS photo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DS photo app crashes or not working on Iphone (iOS):

Close and restart the DS photo app on iPhone
Update DS photo app to the Latest Version for iOS
Uninstall and reinstall DS photo iPhone app
Update your iPhone to the latest iOS version

Fix DS photo on iPhone unable to connect to server/internet connection issues::

To resolve DS photo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DS photo black/white screen (blank screen) on iPhone:

Follow the DS photo iOS app troubleshooting guide Here →

DS photo Android App Issues and Solutions

Fix DS photo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DS photo app issues:

Force Stop the DS photo App
1. On android, goto "Settings" » click DS photo app. » click "Force Stop".

Update DS photo to the latest version on PlayStore

Clear DS photo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DS photo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DS photo.

Fix DS photo unable to contact server/ DS photo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DS photo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DS photo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DS photo on android.

Solve DS photo black/white screens issue on Android:

Follow the DS photo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Synology Inc., developers of DS photo.

About this app

Better yet, download albums to the iDevice to view them even when no network connection is available, and use the Photo Backup to effortlessly upload your photos taken with your iDevice onto your own personal cloud. NAS > DSM 6. DS photo allows you to browse through the photo collection on your Synology NAS server on the go, as well as interact with friends using the comments in real time. Organising your photos is easy: with traditional albums, using tags to create virtual albums or with a simple tap with the timeline mode! *You must own a Synology NAS to run DSphoto and be running the latest Photo Station 6. 6.