Contact Ocado Support
Company Name: Ocado Retail Ltd
About: Want to save time and money on your weekly shop? Download the pocket-perfect
Ocado app to your iPhone or iPad and enjoy the easiest way to shop for
groceries.
You’ll find everything from great offers on your weekly staples,
to new recipe ideas for those midweek meals.
Ocado Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Ocado Retail Ltd
Verified email ✔✔
E-Mail: mobile@mailocado.com
Website: 🌍 Visit Ocado Website
Privacy Policy: https://www.ocado.com/content/privacy-policy-231421
Developer: Ocado Retail Ltd
3 Most reported problems 😔💔
Rubbish!
by Shotgunwalker
Absolutely rubbish - App crashes on a brand new iPhone every now and again but when it works its good. Some UI tweaks needed however for a customer who is a smart pass member and spends £200-£250 on average a month for past few years I finally pulled the plug and shopping elsewhere heres why...
- week in week out they keep missing items
- even if you place an order 7+ days in advance it prompts you with out of stock items warning which sometimes could be anywhere between 4-12 items that you need to find elsewhere
- most weeks we have at least 1 or 2 substituted items because out of stock
- recently its been getting more missing items not sure why....
- today (November 6th) we had 24 missing items! over half of our ordered items and customer service team apologised but offered no help meaning wasted time not working and waiting at home to receive a handful of items but they missed all the essentials that makes shopping with them a headache!
- Sometimes Ocado offers are useless for example 5 for £5 or £1.5 each whereas other supermarkets price their items £1 each regardless if you buy 1 or 6 items making flexibility greater at other shops.
When the likes of other supermarket giants offer same branded products cheaper and cheaper flexible deliveries (with no missing items) one may wonder “why am I using Ocado?”. I stuck with you Ocado but did not like how you treat your loyal customers.
Using push notifications for marketing / ads
by NoPurpleDragons
I love Ocado’s delivery service but they have begun abusing push notifications by sending unwanted marketing / advertisements to me. As there is no option to opt-out of these, as required by the Apple App Store guidelines, I have had to turn off notifications for the app entirely, which means I will be less prepared to receive my groceries when they arrive. I emailed them about this, to which they confirmed I have to turn off notifications entirely but advised that I can use SMS to be notified. However, the phone / email addressed on our account belongs to my partner so this is not helpful.
Great app, horrible customer service
by ******d*******
I’d still use them when I have the luxury of time to order, however they have horrible customer service and do not deliver same day delivery! Other than having horrible customer service
Have a Problem with Ocado: supermarket shopping? Report Issue
Why should I report an Issue with Ocado: supermarket shopping?
- Pulling issues faced by users like you is a good way to draw attention of Ocado: supermarket shopping to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Ocado: supermarket shopping customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Ocado: supermarket shopping.
