Shutterfly Reviews

Used Shutterfly to make a couple calendars for grandparents. 1. When ordering there was a glitch which I did troubleshooting for over the course of several hours. I called the next day and the customer service person told me to log out and log back in. I asked if my work would be saved, he said “of course, yes,” and come to find out all but one of my projects was recovered after several attempts and his troubleshooting. Service was pleasant but he told me “that’s why you need to use our site on a computer, not an app. There are many issues. Next time only use us on a computer.” 2. When trying to make the calendars and select different layouts often the layout wouldn’t get applied. I would have to click through then go back several times. Often I would go back to pages and pictures would be changed, formatting would be changed, etc. without me knowing it. I’m glad I kept going back over and over. Automatic changes happened about 30% of the time. 3. When trying to apply discounts at checkout each price would increase. For instance, my first total was $75, then after I applied 20% off it was $102, then when I applied free shipping it was $123! I went back, removed the discounts which drew me to this site/app (I could have used another competitor) and paid $75 (ie no discounts, paid for shipping).

I love the idea and convenience of Shutterfly but the reality is really bad.

I used to love using this app to creat my yearly photo calendars, and have been really disappointed in how frustrating and glitchy the website and app have become. I normally create multiple calendars for various family members, and loved the one stop shopping. I was going to create a photo desk calendar, but since you can only create certain projects on Shutterfly , it directed me to the website. The website is extremely slow and no longer organized my pictures by month or even in the order I downloaded them, some would come up in order, but others would be randomly placed, making it really difficult to find the photos I needed. When I finally got them downloaded and located the picture, I couldn’t always drag them into my calendar. Saying I was frustrated is an understatement. You also can’t edit projects on Shutterfly if you started them online, which is very frustrating when you don’t always have access to a shared computer. Shutterfly is very basic and I haven’t figured out if there is a way to share your work with others without giving them your login info. And since I’m making a family calendar, I always share it with the family members before I order. I used to really enjoy making the calendars, and they now have become a giant headache. Will be looking for another platform that will make the process more streamlined and less aggravating.

I have had lots of trouble ordering prints from you-every time I try- something messes up. When I tried to order at the end of Nov-to get Christmas picts-your order screen had me wanting 73 copies of a fall tree. I called the company & tried to get it all straightened out with one of your employees. To begin with, she didn’t understand why I DIDN’T want 73 copies of a fall tree ☹️
I thought we had FINALLY gotten my order straightened out. So I waited & waited & waited &…… I finally called your company again & found out my order had NOT even been placed!!!! So I ordered my Christmas pictures from a store here in my city & had to pay a lot more than I expected to & the picts & Christmas cards were late getting to my friends 😬
When I indicate which picts I want copies of, the screen won’t show me what I ordered & I figure I have to start over. Then the screen comes up with twice as many picts as I need. Thank goodness, this last time I was able to figure out how to cancel the duplicate
order & I’m REALLY hopping my order was right & I will get them when promised!
One time, my picts came back with half of the pict cut off on some of them. Another time you didn’t print all the picts I ordered. I’m not good at using my phone order & I may be doing something wrong. But it CERTAINLY is hard for me to order items from you!!

Shutterfly is easy to use but is unreliable. I placed orders for making 4x6” photos. I needed 5 copies of each print, as I was making photo albums for my family. I had to hit the plus button for each photo 4 times to get up to the total of 5 for each photo. Obnoxious and time consuming. Placed my order and received it yesterday. Problem is I only received 1 copy of each photo. I thought maybe I messed something up because I looked at the order confirmation and it said only 1 print was ordered for each photo. I assumed it was a mistake on my part...until I placed another order. This time, I placed an order for 3 copies of each photo. Set every photo to 3 copies. Had someone else check to make sure I had put each picture to 3. Again, obnoxious and time consuming. Placed the order and immediately checked my order confirmation. On the order confirmation, most photos said that I had selected only 1 print for each. I immediately canceled my order. So long story short, Shutterfly works if you only want to order 1 print of each photo. Any more than that and Shutterfly messes up your order. I do like the fact that I can get offers for free products through Shutterfly (despite expensive shipping). Overall, this app has great quality products but definitely disappointed in this glitch in Shutterfly , as it made the orders unreliable.

So...I’m traveling and I needed to order by this morning to get my husband his Father’s Day gift on time. I started trying this morning. I don’t have my password on me since I’m in a different state. So I tried to reset my password and your interface sent me a link to the “Reset your password” button page. When I emailed you you asked for verification of who I was in a way that there is no way I could have done it traveling and I’m not sure I could do it not traveling. All I wanted to do was order a mug for my husband’s father’s day. By the time I get all of this done my phone is at 10% and I am in downtown DC with no charge cable. I spend 24 bucks to get a charge cable so I could use a friends battery. By the time I got a cord the mug will not be there by Father’s Day and I can not get your app to take my credit card. We had to use a backup email my friend had and she created a new account just so I could place the orde, which I could not place until now because Shutterfly would not take the credit card information. So now at 10:30 at night the order for a Father’s Day gift went through but will not be there until a week too late. I’m so frustrated, disappointed and upset. What should have been a great experience was horrible. Why do I have to have an account for you to allow me to spend my money. And why are you having a technical glitch that would for me to “prove”who I am. Well I just though you guys should knows

I ordered prints for a birthday party around 9pm at night Thursday. Ordering through Shutterfly it doesn’t ask or confirm the shipping address so I just assumed it would be the last place the order was sent. the next morning on Friday I saw that it had an old address from 6 years ago in a different state. I chatted with a customer service representative who then told me he corrected the address and even expedited the order! Awesome. (Shutterfly doesn’t let you choose shipping either). Monday I see the order has shipped but in my old state (NC) so I chatted with customer service again on Monday, and he confirmed the order was being shipped to AZ not NC. Tuesday I see the order was on my old city, so AGAIN I chatted with customer service who told me he didn’t see what the other 2 people saw and then put in a replacement order to AZ. I needed it by Friday and he confirmed it would be there by then. Wednesday I get confirmation my order was received so I chatted with customer service again to make sure I was still going to get my other order and the person told me no replacement had been ordered!!! And he couldn’t guarantee the order getting there when I needed it. Seriously, 3 representatives giving me wrong information?? That’s just too much. And it’s weird Shutterfly would automatically choose an old address and not the most recent place shipped to.

So I’ve used Shutterfly fo a while, made several photo books on it, and it’s ok. I like that I can easily save my photos and access them again. Making the photo books is pretty easy, but don’t make a big mistake, like suddenly changing themes, or all your work will disappear never to be retrieved. Your edits between the website and app don’t communicate nicely either, which is super annoying. My biggest complaint? Their shipping. You’d think you could save some money by ordering two or three books at a time and shipping them at once, but the price to ship nearly doubles or triples with each product of the same kind you add to your cart. And if you’re ordering different kinds of items, like a book and a magnet, well then you’re really gonna pay through the nose. Plus, you’d think it would arrive pretty quick for as much as you paid for it, but you’ve got another think coming; takes nearly two weeks for the thing(s) to arrive, even though you had to sacrifice the child you made the photo book about just to get them shipped. Anyway, I keep using it because I’ve got a lot of pictures in my account and I don’t really want to go through the hassle of transferring them to some other company, so I’ll stick with this app for a while keep making photo books that sit unordered because I can’t stomach paying $8 for that thin orange envelope.

I order from them every year for all sorts of occasions because they have high quality merchandise. I’ve purchased photos, bags, calendars, ornaments, large prints and more. It’s all very good.
That being said, the THREE stars are for the ease (yeah right!) with which I can even PLACE an order. Since Shutterfly crashes constantly, you need to redo all the work you’ve done, and it’s hit or miss what it saves before it crashes. I’ve worked on the site as well, and there’s no easy interface between Shutterfly on the phone and the site. You’ll need to make a copy of the work, and even then, you’ll need to reload all the pictures that weren’t saved during the 100 crashes on Shutterfly .
To put this in perspective, to create a calendar with a maximum of 4 pictures per month, it took me THREE DAYS to finally be able to place the order! I’m technologically savvy, and I’m patient. Shutterfly (& site disconnect from said app) tries my patience every single time. Their customer service IS quite terrific, and they are aware they have these (constant) glitches and offer support. I truly love their merchandise, or this would have been a one star review. The three stars are for their merchandise choices, quality, and customer service. However, they are woefully lacking on ease and consistency while creating an order.

The products sold by this app certainly deserve a 5 star rating; however, the instructions fall flat when it comes to the design a person has to choose for his/her project. Particularly, when it involves a book. Ideally, I would like to understand how to edit out/in pictures initially chosen for a book. I would like to see some direction for replacing a picture from front cover to inside and instruction about inserting captions with pictures.
Very recently I ordered 3 books. With the first 2, I was winging it and had no idea what I was doing, so the product was my own making and not that pretty! By the 3rd order, I found a few more instructions and it will be an improvement, but not ideal. Again, I have to blame myself, BUT I hold this app responsible because directions should NOT be so confusing or absent. It is written as though everyone understands - well, everyone is not as tech savvy as you think. I’m not ignorant, but I certainly feel like it.
This is a update. Just ordered my 4th book. Took me long time to complete because I’m still learning, but much easier now. There needs to be something added to screens to say how a person can go back to all uploaded photos and add to your selected group for book.
Everything is not perfect, but it’s very good.

I love the quality of this app, but want to offer a little of my personal experience. I wanted to order family photo Christmas cards early in December 2019, but after looking at the price I decided against the purchase. Because I had taken the time to design a card, this app emailed me a week or ten days later to offer me 40% off my order. When I selected the shipping option, I was given a time frame of arrival, 3-4 days before Christmas. I was okay with that, and placed my order thinking I could still get them in the mail by Christmas Eve. While I was notified of where my order was in shipment, I did not receive my cards until January 4, 2020. I mailed my Family Photo Christmas Cards, even though long past Christmas. I wish this app offered better prices whenever the order is placed, as opposed to offering a deep discount a week to 10 days after a potential order has been created. I wish this app was more honest about shipping times, and I wish this app offered more competitive shipping options. I have just ordered a canvas print of my Family Christmas Photo, the least expensive shipping option was $10, and I am not in hurry for this. I will take the time now to look at other companies, or this app competitors, to compare their form, function and value💜Sincerely, Renée Machado Connelly Berry aka Nanny Renée

this app is easier to use than the other sites I’ve tried but it still is difficult to use. It needs to have prompts or a chart that explains how to solve basic problems and what different symbols mean. For example: As soon as u select ur photos u want to use for ur book the system automatically plugs them into the pages and chooses the layout To change the order the pics are in and to change the layout then is very difficult. Through much time consuming trial and error I finally got the pages limited to one photo per page like I wanted it but I wanted them in order from oldest to newest and without spending many more hours I had to settle for a mixed up order that makes no sense because I couldn’t remove pics easily and replace them with the one I really wanted on that page. The few I managed to change were just luck. I couldn’t do it consistently because I couldn’t figure out what I did that made it possible. Sometimes what I did made it work and the next time it wouldn’t work. I think Shutterfly needs some work. The friend that helped me finish my first book transferred my information to our website. She said she never used ur app because it was too difficult. Several others Ive visited with said the same thing about Shutterfly . That it made it too hard to make ur own choices.

Update: While my first attempt at creating my calendar was really frustrating, and almost all of my pictures were sideways when I double checked my project the morning after I placed my order, the great customer service turned my 1 star review into a 4 star. They were super understanding and cancelled my order so I could correct everything and upgraded my shipping so that I would still be able to get it before Christmas.

Original post:
Just had a horrible time using the iPad app. Was disappointed that not all of the design options available on desktop were available on Shutterfly . After I would finish putting photos into a layout and return to the page later sometimes photos would be missing, certainly hope they are all there when I get my calendar! Also not all photos would drag and drop into all layouts which was extremely frustrating. Even more, when changing the background only the top half of the calendar background would change so it didn’t match the bottom, making it a totally useless feature. Checkout was fine, glad you guys got that working smooth so you can get your money🙄. And excuse me but $8 for shipping after all this was simply infuriating!!!

This review isn’t as much about Shutterfly as much as it is about the company. I have used this app for several years and haven’t run into any issues until this year. I always order calendars this time of year, two for my in law side and two for my side of the family. There are different events stored in my this app for each side of the family. Somehow (without me going in and checking to add the events) the calendars for my side of the family came with all events under the calendar section. So my in laws birthdays showed up on the calendar when they shouldn’t have. And I did preview the product. They were not on there when I ordered. I contacted this app the day they were delivered via email, and they contacted me back within two hours and helped me fix the issue and helped me reorder free of charge with rush shipping. They have been so fantastic to work with, and have wonderful customer service! I will continue to use this app and recommend them always! I do also love Shutterfly , it has a few glitches here and there, and I tend to do the majority of my stuff on my computer.. but from what I’ve used Shutterfly for, I love it! Thank you this app!!

I am a novice with this app and was trying to assemble a photo book from my iPhone. After 3 separate calls to your tech support team...my order was processed to my amazement and satisfaction. I called 3 times because after first problem I had was solved by your team, I felt I was ok to to continue on my own.. unfortunately, I continued to assemble my book only to run into another hurdle. Your patient tech support rep was supportive of me and spoke to me with empowering words that helped my confidence to continue creating my book. I was able to proceed with my assembly until I reached my third roadblock. By this time I was frustrated and gave up, but this book was very important to me to give to my daughter for graduating college with her MBA degree and my granddaughter graduating with her with her Associate’s Degree. I do not want to but it was important for me to call tech-support again. And the person on the other in once again very kind, very helpful, very patient, very reassuring and talked me through and process and my book was ordered. Just want you to know the character and caliber of people you’ve selected to work with your customers. I appreciate your choices. I neglected to get names this time but I need tech-support again I will have names to pass on to you. I am at 5 Star in satisfaction this app customer.

I have been making this app books since 2010 and I’ve grown over the years making this app books of my grandchildren‘s life. At first I didn’t have a clue what I was doing so I called this app for help and to this day, the amount of help I received is beyond words. This company has employed people that are knowledgeable, have a lot of experience with computers, patience and most of all, they stay with me on the phone as long as it takes until I understand how to do something.

Never once have I thought about going with any other company to make my photo books. This company offers so many items with ongoing sale prices and freebies. I have yet to pay for any of my mailing address stickers or any 4 x 6 pictures.

I can’t say enough good about this app, but what I can say is, this is an amazing company, you won’t find better service anywhere, the prices are always right and I will be forever be grateful for the products that I have always received in a timely manner and best of all, if you’re not satisfied at anytime, this app is always willing to work with you And every time I’ve called they always before I hang up and say is there anything else they can help me with. I truly feel that as a consumer, this is one company that always makes me happy to have called and receive such great results when all is said and done.

I really love using this app. The work is outstanding. The best gifts ever. Everyone loves them. I have been using this app for several years. I have never been disappointed. I love everything I have received. this app makes perfect gifts. Love this app. They keep coming up with great ideas for gifts and for family photos. I have been pleased with everything I have received. I have ordered several things that I had doubts about. As always, I wasn't disappointed. Great way to get gifts for friends. The more I use this app, the more I like it.i love the things that I have ordered fro this app. Everyone brags on them. Love the ways you can show off your pictures. Love this app and the work they do. this app cannot be beat. Thank you this app for offering this great work and great offers to us. I am always happy with my products. Send gifts from this app to friends in Wales, UK. They loved their gifts which I knew they would. The work was awesome. Love this app. Best way to share pictures and gifts. Great ways to give gifts that everyone loves. Thank you this app. Love the new items. Thanks this app. Love getting items for gifts. They are always so awesome.

Vast amount of choices! Ease of use/ user friendliness is incredible! Prices and gifts/freebies are unmatched! And their Customer service is second to none!
I spent hours creating items and when I got ready to check out I hit the place order button. I did not realize until I got my credit card notification that my order was almost $100 over what I remember putting in my cart!!! I was relieved to see that unlike any other side I’ve ever visited they had a cancel order option that gave you 30 minutes after your purchase to cancel no questions asked, so I took this option and Then went back to try and figure out what went wrong but when I went back to my cart everything was GONE as well as most all of my saved projects. I was heartbroken because I could not find anyway to get back all the stuff I had to bet I was creating. With not much hope I called customer service and after a short wait time I spoke to an amazing representative that was able to restore my car and reload all the items that I thought were lost!! And the whole process took less than 10 minutes thank you this app representative!! Sorry I did not catch her name :(

I wanted to love Shutterfly. I really did. If it worked right it would be great. Especially because of the deals. I've spent hours making one 8 by 8 photo book because it wouldn't save my project. I started on Shutterfly and when I went to order it said "can not connect to this app check your connection". I had full bars of wifi and everything else was connected and running fast. I finally switched to the laptop. I managed to finish the book despite having to redo most of it. Now I'm still in the process of ordering. 15 minutes later it's still "spinning" I guess verifying my cc. It's "Erky" to say the least. Please this app fix these bugs and Shutterfly will be great!

Update! After all my frustrations I’ve used Shutterfly several times to send my boyfriend cards, prints, and photo books. He love love love all of them. I can’t tell you how happy he is to get stuff from this app and always talks about the Orange Package. He gets so many compliments about the photo books and always has me telling other guys gf’s and wives where to get it. So I’ll say all in all I’m satisfied and it was worth it. I was just irritated this day when I was trying to make this book. Since I’ve made several with no issues. Thanks again this app

this app is so versatile allowing you to upload photos or use the ones on your local device to create photos, canvas prints or framed items along with shopping bags, drink ware, dog scarfs, cards for all occasions, and so much more. You are only limited by yourself. this app offers so many discounts throughout the year that you can save a lot of money while ordering the photos and gifts you desire. I’ve often created different items and them stored them in my “Saved Projects” until I get a coupon to reduce the price. It doesn’t take long and I’ve gotten what I want. They are quick to finish and ship your order too. If there is a downside it would be shipping this app does charge shipping for each item. But, they allow you to stack coupons so often you can get part of your order shipped at a discount which is a huge help. I love Shutterfly. Especially since my photo printer died and I can no longer print decent pictures at home, this is the best place to order pics that time found especially since they offer u limited 4x4 or 4x6 inch pics for free, you just pay shipping to receive your pics. What could be better than that!

This was my very first attempt on doing a baby book ever. I wanted to do a book for my first grand baby. Of course, I wanted it perfect. I was lost on how to even start the project. So I called this app, they were so kind, helpful, courteous and very patient with me. They held my hand each step of the way!! I spent many many hours doing the book SO MANY details which meant SO MANY decisions to make. But it was well worth the effort. I had originally planned on making a book every 3 months until 12 mos then start doing one yearly. Well, needless to say Nana never got there , now I have my second grand baby and I need to make one for him as well, but trying to find the time is difficult for me especially having to go through 8900 photos!!! OMG I need to learn how to organize my many photos into their own albums so I can make more books. I am Very electronically challenged!! But this app has wonderful customer support. I wanted to get some free magnets, but I couldn’t figure out what I was doing wrong so it looks like I am going to miss out on the Special. Keep up the good job this app. It’s a rare to get any customer service from anywhere theses days, but to get Really Good customer service that is Amazing and Refreshing because that makes this app stand out ever more!! 👍👍👍

Pros: Price is good as long as there’s a sale, (and there are frequently good sales). The picture quality is great, and there are a number of good products to choose from. I can upload directly from Facebook, which helps when using a different device for locating the pictures for upload.

Cons: If you are not using the right version (desktop version versus app) with the right device, it’s not going to work right. Trying to make a photo book on a mobile device was useless. Using Shutterfly just now, the couple of features that I could not find were the option to save my project as I was working on it and the option to edit the photo itself (beyond sizing) in-app. Not being able to save the project with so many pages was scary. There were some instances where the text or photo seemed to do its own thing, and I could not universally apply the same font and size to all the pages, making the project tedious. I know on the desktop version of the site, I can save as I go, but then changing out pictures doesn’t want to work, at least not while using a tablet. Nonetheless, I managed to put together a great book commemorating a great family vacation , and can’t wait to see the end result in the next couple of weeks!

I used this app about 4 years ago and I don’t remember it being as difficult to use as it was this time. Loading pictures from ‘browsing’ was only one at a time then you had to start all over again scrolling to find the next picture that you wanted. These were the pictures directly from my cellphone. It worked much better from my shared picture folders where you could select several pictures at a time before loading them to this app. Pictures did not load or rather stay in the order that I loaded them which was very frustrating. There was not direct initial instructions on how to set up a book and SAVE IT. I started this from the website and the site kept locking up which meant I lost my work because there was no save as you go. I finally set up an album to make my book from but again my pictures did not remain in the order I loaded them...VERY FRUSTRATING! I had to go back and remake the whole book. By this time I had down loaded Shutterfly to work from which worked better as far as not locking up like the website. I have another book to make but I dread going through this process again. It is terribly time consuming but should not be! I might consider using another photo book making company but I’ve already downloaded my pictures to this app. I still have to put them in an album before I can make the book. Then I’ll have to completely reorganize them in my book because they won’t be in the order that I downloaded them into the album. Ugh...