Indigo Touch app not working? crashes or has problems?

Indigo Touch Status

Published by Perceptive Automation, LLC.

Indigo Touch is an iPhone, iPad, and iPod touch optimized App for remotely
controlling lighting, appliances, HVAC, ceiling fans, sprinklers, etc., from
anywhere in the world.

I have a problem with Indigo Touch

Are you having issues? Select the issue you are having below and provide feedback to Indigo Touch.

Fix my App Errors »»

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Common dislikes about Indigo Touch app

- Mac has to be running all the time for functions to work

- Commands often fail to execute

- Does not work with Apple's latest software release

Have a Problem with Indigo Touch? Report Issue

Common Indigo Touch Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Indigo Touch app on iOS and Android devices. Solve all Indigo Touch app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Indigo Touch iPhone Issues and Solutions

Indigo Touch iOS app crashes, not working, errors
Indigo Touch iOS app network issues
Indigo Touch on iOS has black/white screen

Indigo Touch Android App Issues and Solutions

Indigo Touch has errors/crashing/not working
Indigo Touch server network connectivity issues
Indigo Touch has black screen

Indigo Touch iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Indigo Touch app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Indigo Touch app crashes or not working on Iphone (iOS):

Close and restart the Indigo Touch app on iPhone
Update Indigo Touch app to the Latest Version for iOS
Uninstall and reinstall Indigo Touch iPhone app
Update your iPhone to the latest iOS version

Fix Indigo Touch on iPhone unable to connect to server/internet connection issues::

To resolve Indigo Touch network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Indigo Touch black/white screen (blank screen) on iPhone:

Follow the Indigo Touch iOS app troubleshooting guide Here →

Indigo Touch Android App Issues and Solutions

Fix Indigo Touch not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Indigo Touch app issues:

Force Stop the Indigo Touch App
1. On android, goto "Settings" » click Indigo Touch app. » click "Force Stop".

Update Indigo Touch to the latest version on PlayStore

Clear Indigo Touch App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Indigo Touch app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Indigo Touch.

Fix Indigo Touch unable to contact server/ Indigo Touch internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Indigo Touch » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Indigo Touch » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Indigo Touch on android.

Solve Indigo Touch black/white screens issue on Android:

Follow the Indigo Touch android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Perceptive Automation, LLC., developers of Indigo Touch.

26.09% Contact Match

Developer: The Home Remote LLC

E-Mail: [email protected]

Website: Visit Indigo Touch Website

About this app

It will automatically connect to the required Indigo Smart Home Hub software (v6 or better), installed in your home on a Mac, to communicate with Z-Wave, INSTEON and/or X10 compatible hardware. Although Indigo Touch can immediately connect to our Demo Server so you can see it in action, controlling your home requires that you have installed the Indigo Smart Home Hub software on your Mac. Indigo Touch is an iPhone, iPad, and iPod touch optimized App for remotely controlling lighting, appliances, HVAC, ceiling fans, sprinklers, etc. , from anywhere in the world. Now you can adjust your home's thermostat, run the sprinkler, open the garage door, unlock the front door, and turn off the lights from anywhere you have an internet/data connection! Indigo is NOT FREE, although there is a 30 day free trial available. Additionally, many more devices and protocols are supported via 3rd Party Plugins. See MAC REQUIREMENTS below for more details. For support, please contact us directly using the contact form on our website rather than requesting help via a review. - View any Indigo defined Variables (house mode, etc. - Real time updates of all hardware (brightness, temperature, active zone, sensor values, etc. - Bonjour enabled to get you connected with a single touch (no IP addresses needed! - Indigo Smart Home Hub software v6. 1+ (some functionality works with Indigo v4. - Supported computer interface required to use built-in protocols (Z-Stick, PowerLinc, CM15, etc. - Smart home devices (lighting, sprinkler, HVAC, fans, sensors, etc. - Mac running Mac OS X Snow Leopard or better (10. 7.