Speedtest app not working? crashes or has problems?

Speedtest Status

Published by Ookla on 2023-11-09

Use Speedtest® for a quick, easy, one-tap connection internet speed
test—accurate anywhere thanks to our global server network. Explore mobile
network coverage with Speedtest Maps based on real-world data gathered by the
Speedtest app.

I have a problem with Speedtest

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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 2 Comments

By sean carroll 1 year ago

it very slow to respond on windows 10 and slow to close

By Barry 1 year ago

Speed test keeps crashing in the upload phase

Common dislikes about Speedtest app

• Results are displayed in bits (b) per second and Bauds (B) per second, which can be confusing

• Does not read the connectivity of the internet

• Glitches and sticks extremely bad

Have a Problem with Speedtest by Ookla? Report Issue

Common Speedtest Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Speedtest app on iOS and Android devices. Solve all Speedtest app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Speedtest iPhone Issues and Solutions

Speedtest iOS app crashes, not working, errors
Speedtest iOS app network issues
Speedtest on iOS has black/white screen

Speedtest Android App Issues and Solutions

Speedtest has errors/crashing/not working
Speedtest server network connectivity issues
Speedtest has black screen

Speedtest iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Speedtest app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Speedtest app crashes or not working on Iphone (iOS):

Close and restart the Speedtest app on iPhone
Update Speedtest app to the Latest Version for iOS
Uninstall and reinstall Speedtest iPhone app
Update your iPhone to the latest iOS version

Fix Speedtest on iPhone unable to connect to server/internet connection issues::

To resolve Speedtest network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Speedtest black/white screen (blank screen) on iPhone:

Follow the Speedtest iOS app troubleshooting guide Here →

Speedtest Android App Issues and Solutions

Fix Speedtest not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Speedtest app issues:

Force Stop the Speedtest App
1. On android, goto "Settings" » click Speedtest app. » click "Force Stop".

Update Speedtest to the latest version on PlayStore

Clear Speedtest App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Speedtest app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Speedtest.

Fix Speedtest unable to contact server/ Speedtest internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Speedtest » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Speedtest » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Speedtest on android.

Solve Speedtest black/white screens issue on Android:

Follow the Speedtest android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ookla, developers of Speedtest.

100% Contact Match

Developer: Ookla

E-Mail: [email protected]

Website: Visit Speedtest Website

About this app

Use up to 2GB of data over VPN per month for free, or go Premium with unlimited usage for just $4. 99 monthly. this app VPN Premium users will also receive no advertisements while their subscription is active. Go ad free! Use this app® for a quick, easy, one-tap connection internet speed test—accurate anywhere thanks to our global server network. Explore mobile network coverage with this app Maps based on real-world data gathered by the this app app. Take a video test to get actionable insights that help you optimize your online video experience. Video testing empowers you with a real-time assessment of your network’s current streaming quality. See performance by provider to find out where you’re likely to experience strong connectivity. Easily switch between providers and regions to compare coverage in the locations you frequent. Keep your online connection private and secure with this app VPN™. If you’d like to enjoy this app without ads, we provide the option of removing ads from this app for $0. 99.