Webex Meetings app not working? crashes or has problems?

Webex Meetings Status

Last Updated on 2024-09-10 by Cisco

I have a problem with Webex Meetings

Are you having issues? Select the issue you are having below and provide feedback to Webex Meetings.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Summary of Webex Meetings Problems 😠👌🔥

- Not able to figure out how to flip my camera around to show what I was looking at

- Getting participants to mute their phones and microphones to eliminate background noise and feedback

- Obscure icons, tucked away commonly used functionality underneath these icons

- Big blocks of empty space along the top of the screen

- Giant empty block overlaid ON TOP of the main presentation

- Every time someone joins or leaves the meeting, the whole button row comes up on top of the presentation

Have a Problem with Webex Meetings? Report Issue

Common Webex Meetings Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Webex Meetings app on iOS and Android devices. Solve all Webex Meetings app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Webex Meetings iPhone Issues and Solutions

Webex Meetings iOS app crashes, not working, errors
Webex Meetings iOS app network issues
Webex Meetings on iOS has black/white screen

Webex Meetings Android App Issues and Solutions

Webex Meetings has errors/crashing/not working
Webex Meetings server network connectivity issues
Webex Meetings has black screen

Webex Meetings iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Webex Meetings app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Webex Meetings app crashes or not working on Iphone (iOS):

Close and restart the Webex Meetings app on iPhone
Update Webex Meetings app to the Latest Version for iOS
Uninstall and reinstall Webex Meetings iPhone app
Update your iPhone to the latest iOS version

Fix Webex Meetings on iPhone unable to connect to server/internet connection issues::

To resolve Webex Meetings network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Webex Meetings black/white screen (blank screen) on iPhone:

Follow the Webex Meetings iOS app troubleshooting guide Here →

Webex Meetings Android App Issues and Solutions

Fix Webex Meetings not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Webex Meetings app issues:

Force Stop the Webex Meetings App
1. On android, goto "Settings" » click Webex Meetings app. » click "Force Stop".

Update Webex Meetings to the latest version on PlayStore

Clear Webex Meetings App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Webex Meetings app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Webex Meetings.

Fix Webex Meetings unable to contact server/ Webex Meetings internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Webex Meetings » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Webex Meetings » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Webex Meetings on android.

Solve Webex Meetings black/white screens issue on Android:

Follow the Webex Meetings android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cisco, developers of Webex Meetings.

Verified email ✔✔

E-Mail: webex-meetings-android-market@cisco.com

Website: 🌍 Visit Webex Meetings Website

Privacy Policy: http://www.cisco.com/web/siteassets/legal/privacy.html

Developer: Cisco Systems, Inc.

57.14% Contact Match

Developer: Cisco Systems, Inc.

E-Mail: webex_comm@webex.com

Website: 🌍 Visit Webex Intune Website

About this app

Webex Meetings delivers over 25 billion meetings per month, offering industry-leading video and audio conferencing with sharing, chat, and more. By installing this application, you are accepting the Terms of Service ( ) and Privacy Statement ( ) and are consenting to receive communications, updates, and upgrades for Cisco Webex services. Experience why Webex Meetings is the most trusted video conferencing solution today. Experience secure, productive meetings from wherever you are. Don’t let being away from the office slow your business down. Cisco Webex may collect meeting usage data and personal information, such as your email address, from your computer or device.