Webex Meetings Status

Last Updated on 2024-09-10 by Cisco

I have a problem with Webex Meetings

Are you having issues? Select the issue you are having below and provide feedback to Webex Meetings.

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⚠️ Most reported problems ⚠️

Connection

25.0%

Screen

25.0%

Account

12.5%

Crashes

12.5%

24 hour clock ⏰

- Not able to figure out how to flip my camera around to show what I was looking at

- Getting participants to mute their phones and microphones to eliminate background noise and feedback

- Obscure icons, tucked away commonly used functionality underneath these icons

- Big blocks of empty space along the top of the screen

- Giant empty block overlaid ON TOP of the main presentation

- Every time someone joins or leaves the meeting, the whole button row comes up on top of the presentation

Common Webex Meetings Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Webex Meetings network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Webex Meetings App
1. On android, goto Settings » Webex Meetings » click [Force Stop]

Clear Webex Meetings App Cache and Data:
1. On android, goto Settings » Apps » Webex Meetings » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Webex Meetings.

On android, goto Settings » Apps or Manage Apps tab.
Click Webex Meetings » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Webex Meetings » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Webex Meetings