Contact Box Support

After Tuesdays iPad announcement, I’ve been thinking more and more about why I stray towards a laptop instead of my iPad. Apps like Box are exactly why — simple things like I can’t select more than one file at once to AirDrop. When trying to transfer from Mac back into Box on iPad the transfer shows as In Progress but yet after an hour it still sits at 0% completed. Apps are supposed to change the way we work (and at that hopefully for the better, more productive and easier) and yet this app makes me ponder why my company went with Box instead of OneDrive or Dropbox because this is not ready for prime time and its been out for some time, sadly. More recently trying to mark items as favorites I’ll be in the folder and it produces an error that the item no longer exists - the item that’s in the folder that I’m currently in and trying to make as a favorite?! Force closing, logging out logging in etc doesn’t fix it.

We used to like Box. But all good will has been destroyed in the past two months by the absolute lack of support to solve very, very serious syncing problems. I have an open ticket with no resolution to my problem. After weeks of asking for more help I have been shunted to a specialist who gives me an unclear set of instructions that I fear will destroy my data. I asked for a phone call but I have received no response in writing or by phone. Very, very disturbing. No amount of pleading will get you a real live person to help you solve syncing problems. We pay monthly for five users but that seems to buy us nothing. Somebody at the very top of this organization isn’t hearing or doesn’t care that their support system is not working! Too bad they used to be a good company.

Recently, Box added a feature that allowed you to open a Box Word document in Word so you could edit the document in addition to viewing it. Before that change, you had to go to Word and go through a process of adding Box access to Word, and then, within the Word application open up a Box file. Very unsatisfying and it was greatly helpful when Box added the feature that allows you to open and edit a Word document while in Box. Regrettably, this feature has mysteriously disappeared from the IOS iPad application. The removal of this feature, coupled with the still horribly slow (after all these years of hoping they would improve the performance) speed of the Box synchronization on the Windows PC, have permanently soured me on Box. All hype and vastly inferior to One Drive, Dropbox and Google Drive.