Contact Lillio Support

by Esk42

The app loads slowly and updates slowly. The daycare center instance of it only loads at all maybe 20% of the time, leaving the teachers responsible for trying again and again after drop off to get it working.

ETA: another major miss is that unlike virtually every other childcare app out there, updates in the app don’t have times attached. So if the caregiver doesn’t have time/forgets to add the time manually, the update appears without a time. The whole point of knowing that your kid has eaten or napped is knowing when it happened, so you can plan the evening. Very strange that this common feature is absent.

Also the title is ridiculous. Fathers provide a substantial amount of childcare, including being on call for childcare-related contacts during the day - the implication that it’s always the mother is archaic and silly. I wish my center would use another app.

by Isushdbjc

It’s slow, if you open up a picture, it doesn’t open to the screen size but rather stretches beyond and then you stuck trying to find an X to close it. When you finally close it, you again have to find top of the screen or reload the app so it opens up where it supposed to. Sometimes you just get white screen with nothing in it and reload it for no reason. Actually everything in this app is slow, switching from messages to mane pads also takes forever. Very annoying. Today they’ve send a survey, second page (where they how likely you to recommend the app) doesn’t have a send or enter button, there’s no way to submit your answer after you choose the number. It’s like 4 yo made this!

by HungaryMonkey

My daycare provider recently switched to HiMama for a few months. To be honest, I have not been impressed.

The biggest inconvenience is that I cannot download the videos directly from app. I reached out to online support team, with question “how can I download the video from the app?”. The support team typed a long description on how to download photos from the app. I took a step back, read my question and response received. I was thinking... is this for real? I responded, “I am not asking for photos. I am asking for videos”. The support team typed back. “It is the same process”. When asked further, they responded, “you can only download videos from web browser”. Okay, it is not the same process then?

When asked further if this is a feature himama will be working on. I was asked to email their support email address for evaluation... I sent an email out with daycare cced. So far, no one has responded.

To be honest, as a mama, I am not impressed. I feel that I have been slapped in the face instead of being greeted as the name of the app seems to suggest.