MapGenie Status

Last Updated on 2023-03-05 by Oisin O'Neill

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Not working

75.0%

25.0%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with MapGenie: Legacy Map? Report Issue

Common MapGenie Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MapGenie app on iOS and Android devices. Solve all MapGenie app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MapGenie iPhone Issues and Solutions

MapGenie iOS app crashes, not working, errors
MapGenie iOS app network issues
MapGenie on iOS has black/white screen

MapGenie Android App Issues and Solutions

MapGenie has errors/crashing/not working
MapGenie server network connectivity issues
MapGenie has black screen

MapGenie iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MapGenie app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MapGenie app crashes or not working on Iphone (iOS):

Close and restart the MapGenie app on iPhone
Update MapGenie app to the Latest Version for iOS
Uninstall and reinstall MapGenie iPhone app
Update your iPhone to the latest iOS version

Fix MapGenie on iPhone unable to connect to server/internet connection issues::

To resolve MapGenie network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MapGenie black/white screen (blank screen) on iPhone:

Follow the MapGenie iOS app troubleshooting guide Here →

MapGenie Android App Issues and Solutions

Fix MapGenie not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MapGenie app issues:

Force Stop the MapGenie App
1. On android, goto "Settings" » click MapGenie app. » click "Force Stop".

Update MapGenie to the latest version on PlayStore

Clear MapGenie App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MapGenie app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MapGenie.

Fix MapGenie unable to contact server/ MapGenie internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MapGenie » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MapGenie » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MapGenie on android.

Solve MapGenie black/white screens issue on Android:

Follow the MapGenie android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Oisin O'Neill, developers of MapGenie.

About this app

Track down those hard to find collectibles get 100%! • Over 1000 locations - Find all Demiguise Statues, Field Guide Pages, Merlin Trials & Floo Flames! • 70+ categories - including Infamous Foes, Legendary Chests, Traits, Dungeons, Balloons & more! • Quicksearch - just type the name of a location to instantly find what you're looking for. • Progress Tracker - mark locations as found and track the progress of your collectibles. • Take Notes - marking places of interest by adding notes to the map. • Includes world map, Hogsmeade map + a detailed map of the castle interior! If you find a bug, or have any suggestions for MapGenie , please use the 'Send Feedback' option below to let us know! Explore the Castle and the surrounding lands using this interactive map companion! NOTE: MapGenie is still work-in-progress - so some info isn't complete yet (especially in the late game). We're adding more locations every day so stay tuned! An unofficial fan-made map for Legacy. Disclaimer: this app is in no way affiliated with the developers of HL!