Contact Breeze Support
Company Name: Kontron America, Inc.
About: Your travelling process on MARTA is now easier, faster, and more convenient.
Purchase products in advance or pay-as-you-go.
Breeze Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: support@kptcna.zendesk.com
Website: 🌍 Visit Breeze Website
Privacy Policy: https://client.itsbreezemobile.com/ftp/static/terms/policy-EN-US.html
Developer: Kontron America Inc.
3 Most reported problems 😔💔
My round trip tickets disappear after using it one way
by Avaldivi
I was excited to use the app but I have been running into issues where my ticket disappears. If I buy a round trip and activate it for the day once I’m back on the bus for the evening, the ticket is completely gone forcing me to buy a one way ticket. I’ve lost money using the app. I’ve tried reaching out to support through the app but that is also another problem. You don’t even get a confirmation email that the support message went though and I sent three no response back yet after a whole week. I would appreciate a refund.
Horrible
by Just A Guy Who Is Living
Hi, if you are an express bus user like myself and my gf they might just leave you with random negative balances! And actually force you to pay in order to get a ticket :) basically theft and a huge downgrade to prior option of token transit. If you can’t make a proper app don’t try. I can’t believe you make people deal with this crap and then deal with your support in an attempt to get it fixed. A literal joke please do all of atl a favor and delete this app off market place.
If I could give it ZERO stars, I would!
by Nubiangyrl
Buyer beware! Parents beware! I thought I would go "high tech" and purchase a Breeze card through the app in preparation for a fun weekend in the A with my child. Wrong move! I purchased two tickets and activated both without issue. The issue arose upon arrival at the MARTA station when I used the first ticket to scan my child through, then attempted to use the second ticket and hit a brick wall. Even though I clearly had two tickets, a 3 minute hold was activated, which resulted in my increasingly panicked child being stuck separated from me. Luckily, a few fellow MARTA riders saw the unfortunate situation and scanned me through on their pass. Southern hospitality FTW! Do better, MARTA! This is unacceptable. 🤬
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