Servbank Mortgage Reviews

ServbankMortgage has been nothing but frustrating. It’s incredibly difficult to make a simple payment. I can't even add extra money to the principal when paying my monthly bill, which is a basic feature that should be available. The user interface is confusing, and the whole process feels outdated and clunky. It’s inconvenient and time-consuming to get things done. I expected more from an app that's supposed to make mortgage management easier. Very disappointed!

TERRIBLE COMPANY. If your mortgage is through ServBank, I recommend you refinance your mortgage and choose a different bank. They are terrible. They will add fees to your monthly payments without informing you. They will change the confirmation amount from what you think you're paying to something completely different. Buyer beware, terrible, terrible, terrible. For example, I paid my mortgage. took a screenshot of the confirmation total two days later they tried to take my mortgage plus $100 more out without confirming with me. I don’t know how they get away with stuff like this. If you read the other reviews, this is not an isolated incident. I started with the money source and they were acquired by Servbank. Sunset acquisition about two years ago. I’ve had nothing but problems. DO NOT GO THROUGH SERVBANK!!

ServbankMortgage is like nothing I have ever seen before. When opening the Servbank app it opens ServbankMortgage Store site on top and the ratings app. The Servbank app itself is often unresponsive and you must keep pushing button until it loads your selection or crashes. Due to weird layout of ServbankMortgage features being wedged within many other features you never really know what you are selecting. Scary to think I have to deal with this for thirty years.

I have worked for 2 banks, had my mortgage transferred twice, and held bank accounts at multiple institutions and this is the worst app I have ever used. It is like going back in time to 1996 and using dial up. It gives you the option to pay more on your mortgage payment but when you try to select that option it does not let you continue and says “regular payment must be made first before paying any additional payment” ok then why have the option? Honestly can’t wait for my mortgage to be transferred again this is my least favorite lending company thus far. I wish we could choose who gets our business.

Like most things in the mortgage industry, you are bought and sold without notice throughout the life of your mortgage term. Something as simple as splitting a payment in two is not a self service option and the recommended course is to go back in time and use our banks to send out paper checks… First few weeks “with” Servebank and it’s already a countdown until we’re free from them. Since we didn’t choose to bank with them and our servicing was migrated, hopefully they fail as a going concern or they hand us off to someone else. Whichever comes first is fine by me.

You do not take care of your clients. There is no and I mean NO interaction with the client. I have asked and requested an understanding on my escrow account - no one is able to give me any information. I have never receive my property insurance and I have asked for the terms I have never received it. I would like to shop for my own insurance no one will give me guidance. I wish that another bank would take over my account. I am a sad and disappointed first time home owner Thank you.

ServbankMortgage itself is slow and has bugs that need to be fixed. You can not scroll all the way to the bottom on most pages and it’s just glitchy in general. This company assumed our mortgage a few months ago and it has been a nightmare ever since, specially with the transfer of insurance documents. It’s like no one at their company bothers to take notes or pass on information to others so nothing is streamlined or in sync. My insurance company thought that the calls that they were receiving from this company were spam because the people that were calling could barely speak English. Finally after a few agonizing months everything got squared away…at least we think so. The end result is I will owe them $26 dollars for not providing insurance documents to them in time. At first I thought I was going to try and fight this to keep my $26 dollars, but I think I will save my sanity. Anyways, terrible company and app…did I say that already?

Pros: 1. ServbankMortgage allows for online mortgage payments. 2. So far, it has accurately reported my payments. Cons: 1. No Auto-Pay Setup on ServbankMortgage : It’s 2024, yet you still can’t set up auto-pay online. Instead, you have to call them, which is inconvenient and outdated. 2. Delayed Account Updates: After my mortgage was transferred to this company, I was alarmed by a delay in updating my account, which made me worry unnecessarily about missing a payment. It took them a full month to reflect the payment on ServbankMortgage . 3. Clunky Interface: ServbankMortgage feels outdated and lacks the smooth functionality you’d expect from a financial service in this day and age. 4. Auto-Pay Setup Revisited: Seriously, you still have to call to set up auto-pay. This cannot be emphasized enough—it’s a basic feature that should be available online.

I’ve contacted Servbank at least three times to ask them about the process for paying for the outstanding balance on my homeowners insurance and have uploaded an updated invoice and declaration page twice—and had the insurance company send them as well. The insurance company kindly waived my late fee, but I expect Servbank to follow up on what I was told each time I called and pay the bill before my insurance is dropped.

ServbankMortgage can only be as good as the company and I’ve had issues as a whole with Servbank. I’ve been double charged twice. Once on their end and it was refunded in 4 days. Once on my end I added a small payment to my monthly charge and was charged in full a second payment. It’s been 22 days and still no refunded despite being told I’d receive it.
ServbankMortgage I have trouble logging in on occasion as well as finding important documents.

ServbankMortgage needs the ability to make a partial payment. If someone is behind or can’t make the full payment on the due date…they should have the ability to make a partial payment through ServbankMortgage . What does it hurt? You’re getting some money from the customer instead of all of it at once?

I had to make multiple attempts to setup payment information and there was not a list showing so I had to do it again…annoying. Then when trying to make payments, there are 4 options and none of them are explanatory, so it’s a matter of trial and error…defeats role point and purpose of convenience. Again, annoyed.

This latest update has broken facial recognition for login. Even after you enter your password, get prompted for facial recognition it doesn’t work. Tried several times and the same result. Nice job on checking your updates because we are sure that this impacts more customers. Unfortunately the developer response didn’t even address the facial recognition issue with ServbankMortgage update, we in fact called in several times, but ServbankMortgage is still not working properly. As was previously reported, facial recognition no longer works. The latest update fixed the issue with the login, it’s unfortunate that no testing was done and that reporting to the company when calling in didn’t elicit any response. This is a recipe for recurring problems. The fact that nobody admits to fixing that which they broke (Lack of accountability) is sad. But not surprising or as sad as calling into the company’s support. It’s a mortgage company, the service desk says there’s no escrow department, and it gets worse but not applicable.

Once again it’s nice to have ServbankMortgage login working properly again.

Wish that someone could investigate and resolve the document upload issue which has been ongoing for almost four years now. Several trouble tickets and no resolution, in fact every time you call into do anything, someone else is brought up to speed on this problem after asking you to upload a document which never gets found on a server or whatever.

ServbankMortgage will not let me use Payment Plus when trying to make a payment. Tells me I need to make a regular payment first. This then causes me to have to log back in after a few days waiting for the confirmation. Why would this be an option if I can’t even use it. Is there a way to make it so I can use the Payment Plus for the original payment?

ServbankMortgage has good features allows you to see your documents and make your note payments sometime. It fails on login often and for some reason, makes it difficult to make advanced payments it always marks your payment to zero when you try to go back to the payment page not allowing you to change the number or amount. Overall, it’s a good app, but these bugs take away from it.

The site is too cumbersome and it is difficult to find what I am looking for and at times I cannot. For instance just yesterday I attempted to make a payment through the mobile app. I thought everything was scheduled and correct. It appears that I either missed a step even though I went so far as choosing the account from which it would be drawn. There is no place I can go to see if a payment is pending and it appears that no payment was made. Still not sure a day later but would love to see a simpler and less cumbersome mobile site.

ServbankMortgage is user friendly for the most part. I don’t like the fact that I can’t make an additional payment towards my principle until days after my mortgage payment is complete. I would like to have an option to pay additional principle or escrow at the same time as my mortgage payment. It’s an inconvenience having to go back every day to see if it will allow me to make an extra payment. Plus, there have been several instances when ServbankMortgage is unavailable or it gives an error saying there are issues and check back later.

Nobody is perfect but I can tell you this, Servbank has given me near perfect customer service EVERY TIME I have to call them. The staff that I’ve been involved with is very knowledgeable and sincerely care about making sure my needs were met. I’d give them 10 stars if I could.

Update: it’s much better you now see more details about your loan. Seems to have improved, now 5 out of 5. Original: needs improvement, still needs more functionality when it comes to viewing all loan data.

Quick & Easy to use! Do with I could make the “Principal payment”, prior to making my initial monthly payment vs having to go back into the payment area to make a 2nd payment! Otherwise very easy to use!