Offline Status

Last Updated on 2024-08-06 by Evelyn Mendez

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Common Offline Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Offline app on iOS and Android devices. Solve all Offline app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Offline iPhone Issues and Solutions

Offline iOS app crashes, not working, errors
Offline iOS app network issues
Offline on iOS has black/white screen

Offline Android App Issues and Solutions

Offline has errors/crashing/not working
Offline server network connectivity issues
Offline has black screen

Offline iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Offline app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Offline app crashes or not working on Iphone (iOS):

Close and restart the Offline app on iPhone
Update Offline app to the Latest Version for iOS
Uninstall and reinstall Offline iPhone app
Update your iPhone to the latest iOS version

Fix Offline on iPhone unable to connect to server/internet connection issues::

To resolve Offline network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Offline black/white screen (blank screen) on iPhone:

Follow the Offline iOS app troubleshooting guide Here →

Offline Android App Issues and Solutions

Fix Offline not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Offline app issues:

Force Stop the Offline App
1. On android, goto "Settings" » click Offline app. » click "Force Stop".

Update Offline to the latest version on PlayStore

Clear Offline App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Offline app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Offline.

Fix Offline unable to contact server/ Offline internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Offline » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Offline » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Offline on android.

Solve Offline black/white screens issue on Android:

Follow the Offline android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Evelyn Mendez, developers of Offline.

About this app

"this app" is a music/video player and file Browser, with which you can easily manage your this app files, add video and audio files to the playlist, and play music this app and in the background, and you can listen to it without an Internet connection . 1. File import, supports importing any type of files from Photos, Files, and Wi-Fi. 2. Music player, video player, to meet your needs for listening to music in any time. 5. Powerful file preview function, supporting viewing and editing of word, pdf, mp3, mov, png, mp4 and other file types. 3. 4. Built-in video player, allowing you to watch videos while browsing the web.