JAMES Status

Last Updated on 2025-04-17 by Michael Knochen

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⚠️ Most reported problems ⚠️

50.0%

Connection

25.0%

Crashes

25.0%

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Common JAMES Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve JAMES network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the JAMES App
1. On android, goto Settings » JAMES » click [Force Stop]

Clear JAMES App Cache and Data:
1. On android, goto Settings » Apps » JAMES » Storage » click [Clear Data] option. This clears both data and cache.
2. restart JAMES.

On android, goto Settings » Apps or Manage Apps tab.
Click JAMES » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto JAMES » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch JAMES

May 30, 2025, 02:05 PM
a user from Potsdam, Germany reported problems with JAMES : Crashes
Apr 13, 2025, 12:08 PM
a user from Bestensee, Germany reported problems with JAMES : Login
Mar 29, 2025, 01:41 PM
a user from Küsnacht, Switzerland reported problems with JAMES : Connection
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