Clearlight Reviews

This is a mindblowingly dreadful app. From the forced landscape mode, to the font size, to the lack of ability to paste a password. And that’s before you even get to the functionality of connecting Clearlight to the really expensive sauna you just bought. TLDR it didn’t connect, after many attempts.

As the remote ability to turn on the sauna is something you want to know works safely, having zero confidence in Clearlight (and back end service) made it an easy decision to give up and delete Clearlight .

It is pretty surprising Clearlight even passed app review. Even more surprising that a company selling a very premium sauna, couldn’t get some basic application development done.

I have my sauna for almost a year. Clearlight has never worked. I contacted the company several times to report this problem and they just say they are working on Clearlight . No true, they are doing nothing. Then they told me they were going to send me some equipment so I can get connection….that was about 3 months ago and still waiting. They just play with customers because they already got your money. I paid $7,000 and that’s a lot of money for me not to receive what I was promised for. I am so disappointed at this company. Don’t buy this sauna if you don’t want to have the sane experience.

When spending so much money on a sauna one would expect an app that worked. This is not the case. Clearlight fails over and over. Locks up and has constant connection issues. Please fix this, it’s been years now.

I’ve done everything possible on all 3 apps and still will not connect. Maybe they should collect data because it seems to be a big issue!!

I think the actual Wi-Fi adaptor in the sauna must be bad because this worked fine for months and then just stopped working randomly and none of the troubleshooting works. We will see if the company stands behind their product.

There’s no possible way they’ve tested this. It’s simply does not work even in a controlled environment under 2.4 GHz as they suggest it does not work.
Give me the time. It appears they don’t care either so if you haven’t yet thought the Wi-Fi kit , save your money

Actually I cant really rate Clearlight because I was never able to make it work. Tried everything tech support suggested, could never get connected. Had to revert back to the Jacuzzi Sauna app instead. Had trouble with that one too but at least it works.

Could not be more disappointed in Clearlight. You have a beautiful product in this sauna (Sanctuary 3). Having a solid application with good user experience is bare minimum in this day and age. Please fix this atrocity. Connecting errors out, login doesn’t work, reset password doesn’t work and the application can’t find my sauna.

I’ve been working on this for months and I’ve finally given up. Clearlight absolutely will not connect to the sauna. I have even purchased a new router that ONLY has a 2.4 connection just to get it to connect. It still will not connect to the sauna. Complete garbage. So very disappointing considering the $10,000 I just spent on the sauna

Spent over 2 hours trying to get Clearlight to connect to my sauna and nothing. Very very frustrating as we want to be able to turn this sauna on remotely while outside to time our return perfectly to get in. Ugh. When will Clearlight work? All the reviews over the past 2 years are predominantly the same - very disappointed

Amazing Sauna, but app doesn’t connect and has poor UI. Additionally, you can’t get anyone to help at customer service. When you call, you are connected with someone treat gives you a case number, and says you will be called back. Then instead of a call, your emailed some questions, after which providing the answers to, you get no follow up. Extremely disappointed.

I purchased my sauna at the beginning of the year, received my sauna in July and got a couple months of good use out of Clearlight functionality. I loved being able to preheat on my way home and have the sauna ready to go as soon as I walked in the door…but no more.

One day my sauna just disappeared from Clearlight list and I can’t seem to reconnect in the old or new app no matter what I try. I’ve walked through all the set up steps myself multiple time and with the assistance of a nice woman from customer support.

The closest I’ve gotten to success is getting a timeout error “ 8023, GIZ_SDK_DEVICE_CONFIG_-
TIMEOUT”…at least that’s different than the never ending spinning wheel 🤦🏻‍♀️

I’m really disappointed that I can’t use this feature and hope the developers get Clearlight sorted out soon.

Agree with all the other reviewers here who say this is a miserable excuse for an app. Our sauna is several floors away, and a big selling point for us in choosing this app was the ability to control via Clearlight . Obviously should have read reviews first. Can only hope this company will listen to customers and do something to develop a quality app that actually works. Ridiculous that we spent this amount of money on an amazing sauna and have no ability to use Clearlight .

I have dealt with some terrible apps before but this one; oh my! It seems impossible to get past the sign up page. It’s one continuous loop of frustration. I know if the sauna ever stops getting hot all I have to do is try to use Clearlight and I will be boiling in no time.
Seriously if Clearlight is a reflection of the actual sauna it’s time for a refund.
Free is too much to pay for Clearlight.
If it’s anything it’s a email collection portal so they can sell your information to others.
Save your self the headaches and the trauma: Do not download Clearlight.

As others have clearly voiced here and elsewhere, this app is about one thing and one thing only; getting your cash and forgetting you exist.
Our $9k sauna arrives defective. Solution: send ME parts and instructions to remove the roof and dig into electronics to replace the power supply. Or wait for weeks or longer for them to locate a third party to travel. This on a brand new sauna.

Why would we possibly think their app would be any different? This elementary excuse does not even provide basic functionality. Zero stars to Clearlight and this company.

May as well say there is no app as it does not work at all. Pure garbage to advertise its functionality and not actually have those benefits.

Fix your app or delete it from your sales pitch! It’s false advertising.

Very straightforward instructions and was able to connect quite simply. Used to have a sauna with no ability to connect via remote

Had no issues connecting my sauna to Clearlight and like the flexibility in being able to preheat from anywhere

I’m not sure why I allowed the negative reviews to influence my decision to wait on getting this sauna but Clearlight has connected and worked 100% of the time all the time. It is amazing to have it on and running when I arrive home

Works perfect for us. I love being able to turn it on remotely when I’m not home and it's preheated when I get there.