Contact Vio com Support

by Constanta Matcan

Horrible experience. We drove all day and all we wanted was to stay in a hotel and sleep, yet Vio never sent a confirmation email, the hotel hasn’t received any information of the booking, and their customer service is inexistent. We are literally waiting in the car in the parking lot for a miracle now, since we made a booking for three days and we’re not sure if we will be charged or not. We don’t want to pay twice! What a disgrace and disappointment! It’s a serious scam, stay away from these people!

And please don’t send me another link to fill out a complain! Call your customers!

by Zishun Jin

I booked a deluxe king room through vio but the hotel front desk gave me a double bed room. So I called the vio help desk and asking why. The vio representative was like 'i don't know, the confirmation at VIO end is indeed deluxe king but the booking was through priceline so you can only call priceline to find out why'. First of all, the whole booking and confirmation process did not mention anything about priceline in the app and email. Second of all, it's obviously the communication between Vio and Priceline went wrong, but the representative is asking me to solve the issue for them, which is ridiculous and costing me hours. Anyways, very bad service, and poor communication and app implementation.

by Milky_cow🫶🦭

Don’t get this app bc everything is non refundable and they will not put you in another hotel this app is bogus they will let ppl take your money for free don’t trust them at all