Contact UFCU Support

Can’t log into their “updated” app—I know my credentials are correct because I can log in using the EXACT same username/password. I even tried using my credentials for the previous app just in case, but that was also a no-go. There is no indication of who to contact for support on the log-in screen, making this app functionally useless.

Just don’t do it. The constant closing and changing of the app and the website make it impossible to access money at critical times. Across all platforms, I have been unable to transfer money or even connect to non UFCU accounts. It simply does not work. They have had issues from the very beginning. Seriously, STAY FAR AWAY. DO NOT USE UFCU.

Since the change I can no longer access my account. I am unable to enroll on the website. I have tried to do so using my phone, my laptop, and my PC. Always the same result, an erroneous message stating that my information cannot be verified even though it is most certainly correct and I have tried entering it in every way possible. When I called UFCU for support, they could not help me access my account and were very rude. They told me that they had no problem logging into my account. Nevertheless, I am unable to do so. Maybe THEY entered something incorrectly into their system because I certainly know my birth date and how to spell my name. The unhelpful representatives on the phone would like to believe otherwise. I can not access my money and was flat-out told that none at UFCU would be able to help me. I spent all day calling different representatives until eventually UFCU blocked my phone number and I can no longer call. They’ve locked me out of my money and refuse to help me. I’ll be refinancing my vehicle elsewhere, withdrawing my money, and closing my UFCU account after over 10 years of being a patron.