Contact UFCU Support

by NaeVic

I haven’t been able to successfully set up the new app. The old app kicked me out randomly, I called customer service. They told me that there is a new app. That was over a month ago and I haven’t been able to sign into the new app. It states that my credentials are invalid but I’m able to log in the online service just fine. here it is November, and I’m still not able to log in the app. I don’t mind logging in through the website on my phone but I would really like to have fast and easy access through the app and unfortunately I’m not able to experience that. Every time I call no one is able to figure out why the app isn’t accepting my log in. I’ve been told to update my iPhone I’ve done that, I’ve been told to clear my cache Nothing works.

by Opie2234

The new app and website are clunky to navigate. Features I use regularly aren’t in as intuitive of a place (previous app and website were very intuitive with maybe two features that seemed out of place or hard to find…now the labeling of features and their locations don’t make as much sense), transactions aren’t as easily searchable as they used to be (the detailed search for date or amount seem to be available but they don’t work) and I can’t write memos on my transfers anymore (which means I’ve had to create additional documentation in a separate place). Very disappointing but I don’t have a choice but to continue with the app/website.

by Terry 1964

There is so much white space that you can’t see all the information available all at once. I can only see three transactions on any given screen. Transactions are not ordered by most recent. Instead I have to scroll down to get to the most recent information.

I am on my children’s accounts. I can remove those from my main screen but when I try to transfer money, those accounts are available in the list and I have to scroll through a ton of accounts to finally get to the bottom where my checking account is available to select. Really?

When I tried to pay a bill on my computer, there is so much white space that the modal pop-up doesn’t have room on the screen. I had to maximize my browser window, or plug-in my big monitor, or decrease the size of my window to even see the submit button.

I hope UFCU did not pay a lot for this new system because they did not get a lot of useful functionality.