Contact Tandem Support

by 123n@me

This app was decent at first, but as soon as you need to make simple changes it immediately becomes unusable. Split summaries aren’t saved and past splits aren’t editable, so if you make a mistake or otherwise need to change a past split, you’re stuck doing that math by yourself. God forbid you change your phone number at any point - Tandem will never even pretend to help you. Without your phone number, you’ll have to delete your account, make a new account, have your partner delete your presence in their account, have your partner AND send a new invite just to lose prior data anyway. All because tandem won’t let you change your number in app!! If you try to contact customer service like I did, good luck. They say they’ll message you back and send their response via email, but I never heard anything from them. It’s been weeks at this point.

TL:DR save yourself the trouble and use one of the many other apps on the market. Maybe you can even find one with actual customer support!

by User 100001183648372

This app has made my partner and I’s financial journey MORE frustrating than before. First of all, both my partner and I tried emailing the Tandem contact email and got no response, so I wouldn’t rely on that if I were you. Secondly, if someone in your partnership changes their phone number, they have to delete their tandem account and create an entire new one. Thirdly, it’s way too difficult to view the history of your “settle-up’s”, god forbid if you make a mistake and want to resettle. This app is not intuitively set up and gave both my partner and I meltdowns. A financial app **that I’m paying a subscription for** shouldn’t be so badly designed that I have to pop back open a Google spreadsheet, manually copy down all split transactions, and recalculate my split to actually split things correctly after we made a mistake. Get this app if you want to have financial meltdowns more often with your partner

by MAB12151

We loved this app at first it was so easy to connect accounts and swipe our expenses to be split. Unfortunately after using this app almost a year we have encountered many glitches. Our connected accounts are constantly saying they have been disconnected and when we go to reconnect it acts as if it has always been there. Expenses show up 2-4 times on the screen making it impossible to know if you’ve already added it to the split section unless you jump back and forth constantly which is equally difficult due to how long it takes to load screens. We have been double charging each other for countless expenses as they just duplicate themselves. I used to tell everyone about how great this app was and am taking my words back with all of them. After our most recent split we will not be using this app anymore.