Contact ZOZOFIT Support

by Running Lass

I’ve had this product since Nov 2022 and tried at least dozen times or more and it won’t work. Can’t get past like 6 o’clock and it fails each time. Doing everything it says, I’m not a total IT idiot but I have yet for it to complete the process. When I bought the suite there was no mention of any phone specs you “had” to have for it to work and I have an iPhone 8 and it won’t work. Contacted customer service and they sent back an email with a list of things to send them back on my phone specs…stupid!!! Pro duct should be compatible period!! Or state that CLEARLY before someone purchases product. Super bummed…am influencer is promoting this and the product is too buggy or doesn’t even work. Caution when purchasing!

by Joot330

Stand 6 feet away. (standing where it worked last time) You’re too close, step back. (inching back) Not detected, stand 6 ft away. (WHAT DO YOU THINK I’M DOING) Not detected. Stand 6 ft away. (inch closer) You’re too close, step back. (Inch back). A little further (inch back). There’s a problem. (YOU’RE @#$& RIGHT, THERE IS.) When you finally get a “good distance” after dealing with this for maybe 40 minutes, you might get to 4 o’clock - literally just turning on an axis from where it was detecting you just fine - and suddenly it can’t detect you anymore. At that point, it doesn’t actually vocalize any error, so feel free to just stand there in silence forever like a dumb penguin with your wings out. I’ve verified I’m in the field of view by taking a timed photo of myself, and I’ve tried setting the phone on 7 different tables and chairs in 5 different rooms — so don’t try to blame the user. Enjoy click click click click clicking past the instruction videos on all 30 attempts. IF and when you are finally able to complete a scan, measurements might be up or down 2 inches from the week before - lacking reliability, validity, or any utility. I did not gain or lose 1.8 inches anywhere in a single week. Whoever developed this: dishonor on you, dishonor on your family, dishonor on your cow.

by MinnaB

My advice is: don‘t buy the suit, use this during the one week free trial, and then delete.

I paid 200 for the Zozo suit, which is only a light, tight top and leggings set with a highly visible pattern. I could have used any brightly patterned yoga top and pants, which would have cost me less and from which I could have gotten more use. The app even says as much in it’s instructions.

This isn’t just a suit, however, it’s also the scanning and measuring technology. Surely that is was I paid the $200 for!

Nope, to actually scan or use the app I must also pay $15 for one month or $24 for three. If I just want to use the suit that I paid $200 for, I must pay close to another $100 for every year. If I keep this thing for five years, my total cost will be 700$ (assuming Zozo remains in business that long and that there are no increases in the subscription price).

I gave two stars, and not one, because the tech actually works, but the suit pricing is so misleading, and the addition of a subscription cost for those who buy the suit so insulting, I cannot give it any more.

It isn’t that hard to go to a tailor the one time ever two years that I really need exact measurements.

I only wish I now didn’t have a plastic-based, non-biodegradable top and leggings set that isn’t a type of fabric that I can use it for anything else to deal with. I would much rather have my 200$.