BetRivers Reviews

I have been playing this app Casino for many years never had a problem with it. When it’s time to upload money, it’s quick and easy, same with withdrawals. The other day I was playing the casino on a game on the cash. When the casino game froze during the spin, which was allowing me to win the mini the minor and the major. Normally, when you log back in, it would give you the prior spin once the game is frozen that did not happen this time. Luckily, I took a picture of the screen. right after that, they locked my account for review. Customer service said that one of my casino games was incomplete and under review so they had to lock my account which will take 48 hours to for them to review. I had $100 balance in my account. I received 3 emails five days after. First one stating that my hundred dollars that was on my casino credit was sent back to my bank account. And the second to last said my account is now closed. I will not be opened to find out why my account was closed, they deemed necessary to close my account and that’s only because they knew that I had one on that’s been over $4000 because they froze and started trying to help me even though I’m showing them they went ahead and close my account and support is extremely rude when I message them to find out why that was closed. They said they do not have to give me a reason.

BetRivers is an absolute nightmare-DO NOT DOWNLOAD BetRivers. My wife tried to sign up and use the “up to 500 dollars back in a no sweat bet”. Once logged in into BetRivers -BetRivers would not even let her even place a bet; after already having deposited 500 dollars! After spending over an hour trying to figure out that mess, she was finally able to log in and place a bet.. after the bet was placed-BetRivers closed her account on an “internal business decision”.. BetRivers will literally STEAL your money and bonus bets. They will give you endless excuses as to why they won’t give you what you are owed. BetRivers is not user friendly and is a waste of time. We will be suing Bet rivers for breach of contract.. I hope everyone reading this knows never to download or use BetRivers!!!

I have had an account for well over 2 yrs. They just started a CC Verification process. They said all my cards couldn’t be verified and they didn’t pass. I tried to withdraw funds in which they sent it to an account I don’t even have. My account was disabled for a few days. I was able to use it until I tried to withdraw funds a second time. Then my withdrawal gets blocked and has to be reviewed. This has been over two months. No answer from support on the live chat and my emails continue to be ignored. Great customer service right? You spend thousands of dollars you would expect to get treated like your money matters to them but no it doesn’t. This must be how they show their appreciation to their loyal customers. Let me add that when you get someone on support they refuse to tell you anything, they say they aren’t able to it’s not available to them the reason your account is disabled. I’ve worked customer service I know they all know. There are most definitely records of the reason. They just refuse to tell the actual person they disabled for absolutely no reason because they aren’t entitled to an answer I guess. I don’t know if I’ll keep my account that I literally spend thousands of dollars a year on.

Let me just start by saying I won $500 in table games, when I won I tried to withdraw and I was asked for documents including my bank statement, letter of bank opening, a second statement, a letter from my bank stating the account is mine, and 7 times of declining my bank statement with false reasons as to why it's invalid including but not limited to declining my statement because it was too dark, too much light, edges are not visible and once it's approved they decline it saying they need another form of verification then they ask me for a picture of my debt card, they make me get signatures from the bank, they ask me for a picture ID and after every submission they come up with another reason to not give me the money. 1 month of dealing with this nonsense and still I haven't gotten my money. I can't believe it was so easy to deposit and yet it's been a month since I haven't been able to withdraw. I heard casinos like to do that so that you can spend your winning while you wait. You guys are taking this a step too far. I won't bet with you again. First time betting online and last time.

So the stand out feature of Bet Rivers Casino App is definitely the player chat function. The interaction with other players was great. But they fail miserably at being appreciative of their patrons. I’ve had quite a few issues with comm chat bonus bingo freezing after waiting all day to play it and missing out on a chance to actually win some bonus money only to be told all we can do for you is give you a bingo token with a 1 in 200 chance of winning 5$. They never have promotions that give you free spins on any slots and their point system is tragically flawed with a decay model that makes it nearly impossible the achieve or maintain any type of status of VIP. Regardless of if you’ve spent tens of thousands of dollars with them. So I’d avoid BetRivers and go spend your money somewhere that will reward your loyalty. Like Draft Kings or MGM they have much better reward systems and don’t knock your points down daily and treat you like they’re doing you a favor by letting you play on their app.

Unlike DraftKings, Fan Duel or ESPN Bet where a withdrawal takes minutes , hours at the most , BetRivers takes days, regardless of the option you choose. You can’t take deposits instantly and then take 3-5 days to pay your patrons back. The epitome of holding ur money getting interest for a few days then giving it back to you. If you are going to hold my money, pay me the interest on it. Game play is solid but many other better options out there in terms of payment. Give folks the option to wire or get paid within minutes and it will be a better experience. As soon as I get my money I will be closing my account.

I’m supposedly a VIP member and have RushPay to my PayPal which is nice …when it works. But occasionally if you win …welll suddenly they need to reverify you “for your protection” and will slow your payment which seems suspicious and seems to be a common theme in these reviews. I’ve been trying to withdraw $1000 for days. I finally reduced it to $500 and still nothing Sent email to customer service with no response. Customer Service is nonexistent. I keep trying chat but wait is so long about 30 people in line . Finally waited in virtual line today and got through and agent says my debit card pic is “blurry.” I sent him pic and asked him if it’s blurry - it is not. Told me I have to go through verification process again. This was 4th time I sent pic of debit card. I’ve had my debit card for years and my PayPal since 1999 and yet here they are not able to pay me. 🤔

I’m a black tier member at this app and I tell you now it’s a scam you make sure that you check your bank account against there account records bc if you are like me and gamble allot and add allot of money daily they will get you they took money off my acccon two occasions that im aware of for charges that I had already been charged for like it said I had a pending payment for them on my card when you can never owe the casino money and I report it show then the problem they see the problem but yet never sent me my money back or did I get a reason why only that I would hear from them within 48 hours it’s been now over a week and still no resolution to my problem or my money back and to make matters worse they have now locked my account so take heed to what I’m saying and check your bank account and they do it in smaller numbers so look good im done with them

I’ve been a loyal customer of this app Online Casino NJ for years, and my experience has been absolutely terrible. After being fully verified by them, they suddenly locked my account with no explanation or warning. Now, they are demanding I use my camera and microphone for ID verification, which feels completely unnecessary and invasive, especially after all the verification I’ve already gone through, both with them and their predecessor, SugarHouse.

To make things worse, I can’t even cash out my winnings. Customer service has been completely unresponsive — no one answers my calls or emails, and there’s no chat support available. It feels like they have no interest in resolving issues or supporting their customers. They are withholding my money for no reason at all, and the lack of communication is incredibly frustrating.

On top of that, there’s a major issue with the game Cash Falls China Street. Every time a progressive ball drops, the game freezes, and it kicks me out of the session. This has happened multiple times, and it only happens when a progressive ball appears. This is not just a technical glitch — It need to be investigated. I will not be returning to this site, and I strongly advise others to avoid it until they address these serious problems with both their games and customer service.

Nothing but bugs and glitches 50% of the time. They should refund your money every time you play. If you play long enough, you see the returns are NOT even what they say they are. Once you've won a certain amount of $, they program you to lose every time. You will be on a neverending losing streak, no matter how many hundreds of dollars you funnel in, waiting for your "luck" to change. They will take all your money, guilt free. You are basically donating to a charity named "this app". These game results are not random, they are not skill based. You will lose every time because they program you to lose. They are evil scammers, happy to rip you off under the guise of "entertaining" you. If watching yourself get ripped off is entertaining, then throw your $ away.

Listen there’s absolutely NO REASON why every time I try and chat with support I have 20+ people ahead of me. That’s insane. I’ve never been on a casino app and had that many people waiting on support. At most I’ve had two people in the queue before me. The reason I’m reaching out is because why are the only options for deposit through your bank account, which mine won’t link , cash deposit at the cage, pay near me, or pay with cash with the last two being the same thing if you ask me. It is so inconvenient! I have friends though who can deposit with debit cards and Venmo but I have NEVER had those options. Why can’t you just use plaid to link bank accounts like everyone else? They accept a wider range of bank accounts including chime. I have no clue why PayPal, Apple Pay, or google pay isn’t offered. Not even play+ accounts. WTH is going on over there? It makes zero sense from a business perspective. Wouldn’t you want more deposit options for your customers. If I could ever deposit money in BetRivers I would like it and use it. The only time I’ve played is when I have bonus money because I can’t deposit otherwise or it’s too much of a hassle. Smh.

I use to love this app until the new update and changes . I went from being a level 7 all the way down to level 3 once they were finish with the changes . Before you could at least get a bonus wheel spin for 100 points , 99% of the time you’ll get the lowest bonus money but now you have to earn 250 point just to end up with a $2 bonus . Complete RIP OFF
I’d also like some answer on how some many people have the screen name , Anonymous ? Seems like they have a lot of bots winning the big money and most of the tournaments ..
THIS NEEDS LOOKED INTO

New players beware, this is a great app for those who gamble responsibly. I will add, not just with BetRivers but it appears with all casino apps it is very easy to make a lot of money at first. I found that with these apps you can make 3-500 in an hour or two but once you reach a certain point it all goes down hill. Very fun to play and alot of slots and live games to choose from just a warning to gamble responsibly. Greed is the enemy, once you make your money cash out and take a break. Also warning for Venmo users deposits are instant but if linked to your checking it takes a few days to withdraw through Venmo from a bank account.

BetRivers is amazing you win and you can eij big. And you loose but that’s why they call it gambling. Just have fun but know when to stop don’t ever use money you are paying a bill with. 99 out of100 times that’s when you end up loosing it all and you want to kick yourself just have fun and when you sone get off the sop anf go do something fun that’s free tthe app will be there when you have money to gamble again. I wish you good luck and have a great day???

I had an extremely helpful and pleasant conversation with Jake from this app Sportsbook NY. He was patient, listened well, and definitely tried extremely hard to accommodate my request. He was unable to do so but my interaction with him has left me feeling totally fine about. He explained why one of my requests was not able to be completed and was very thorough in answering my questions about it. Highly, highly recommend him (and as an extension, other customer support personnel) for advice and support. Promote this man (but don’t keep him away from your customers, he’s amazing!)

Melissa R went above and beyond for me! I have had to contact support several times to ask a question about my account activity. All the other representative just answered my question. Melissa R not only answered my question, but also showed me how to look up this information myself. This will save me time and energy waiting for support and save this app money since I will not have to make this request anymore via customer service.

Simple and easy to use , withdraw is quick and fast once you deposit using the method first , you can withdraw to a method within seconds or minutes or less then 24 hours , also a lot of casino options and sports betting , but I do got to say , on NFL betting , it should have an option to parlay like no touchdowns or yes touchdowns together or any sports like soccer goal ir no goal for the player . The Option to choose and pick and parlay together other than that the betting is simple easy and a great fun experience

Yeah guys this app NJ is what I believe one of the best online casinos out there in NJ and one day be a preimier top notch online casino in NJ with the best offered online gaming experiences for any online casino player to experience the thrill and joy of that winning atmosphere as my personal experience feeing great about this app NJ with variety new online casino games and a chance of winning and a great feeling of great luck with experience of great online casino entertainment and environment to win and I just get that great feeling that this app NJ will be a choice for players to choose on top of their list of an incredible top notch online casino in New Jersey guys best of luck guys

I have literally every single casino app for the state of NJ and this app is probably my favorite. The promos and bonus deals could be better, I won’t lie. But as far as the games go.. they have all the ones I personally like playing. Usually these apps will have one or two but never all of them. BR has all of them AND the “hot games” to show you which games are paying out the most each hour (though that’s still 50/50 on wether you’ll be one of the winners or not, again - just to be honest.) But with that list and having all of my favorite games in one spot, even without the promos and bonus deals other apps have.. I still only bother to play here.

This is by far the most creative and user friendly iCasino/sportsbook I’ve used. The Rush rewards and bingo pop up invites while gambling are next level. Game selection is amazing. My only knocks are the promos/incentives are lacking. The priority withdrawals are also a big plus. I seem to have less luck on BetRivers which is a bummer because my least favorite is the one I win the most on (betMGM)