MoonPay: Buy Bitcoin, Ethereum Reviews

by LuckyGirlx86

I tried buying some Ethereum and it was declined by my bank. I talked to my bank and they did an override for me, which would allow me to buy it. When I went back into MoonPay , I proceeded to do the transaction again. This time it was declined on this app’s end and according to the rep I talked to, it was for safety reasons. I was also informed that I would no longer be able to use this payment method to purchase anything from this app in the future and to use something different. I can’t open a new credit card each time their system decides to block a card from being used for “safety reasons”.

Experience has been awful needless to say. I would find a different app to use if you wanted to buy funds.

by Ashleej123

scam. so disappointed but this business is scammers. not sure how they’re still able to be in business but horrible business people. rip off. shady. trash. no morals. don’t value customers. the list goes on. good luck but i definitely will never use them again they took my money two times

by Akeueg

I deposited a couple dollars and I wanted to get it sent back to my card the minimum you can withdraw is 67 so they want you to spend at least $100 on app that no one uses. I called many support numbers for help one of them laughed because I said I was tryna take $20 off the account smh they kept saying someone was gonna call me for help and no one ever called me I’m not depositing anymore money just to withdraw that’s stupid.. it’s just sad. I talked to 5 people and they all said they exact same thing and I still haven’t received help. I don’t think anyone should use this because imagine having to have $68 + dollars for a crypto app to withdraw your money. 0/10 MoonPay is useless and it’s like they are forcing me to keep money on here that I don’t want on there.. Many other apps for crypto don’t pick this one.

by Chaser Empire

I downloaded MoonPay to buy and send bitcoin. Unfortunately my money is just sitting on app because it keep saying “technical difficulties is happening on our end,try again later”. Will not refer anyone to use MoonPay.

by Onmedawg

I’m accusing MoonPay of stealing my money , because , I had $600+ .I was unable to withdraw it , or sell , only option was to buy more . I left it alone after I didn’t even open MoonPay after a week , I check back & I had $130….

by Bmanitas45

it’s not a good app because every time you go here to buy bitcoin and if you don’t do something they want they disable your account. They’ve done this to me on numerous occasions so now I can’t even buy bitcoin and the cop the bitcoin company I’m using exodus uses you guys to do the payments and I can’t even buy anything with them because you guys have disabled my account on numerous occasions and you can’t get a hold of you guys for nothing. It’s a joke don’t come to MoonPay don’t use a this app at all. Find some other way of doing it. It’s a horrible app they disable you for no reason are used to buy with them all the time don’t use them they’re expensive they’re not worth it

by BBloss18

Overall this is the worst experience I’ve ever had with an app from the very beginning when trying to verify my account it was falsely disabled because I pressed one wrong key when putting in my SSN and there was not even an option to go back and because of this my account was disabled indefinitely later when trying to get my account reactivated I was met by unhelpful response from customer service saying there was nothing that could be done. While sending me the terms and regulations and while looking through them I have yet to find out what my account has been disabled for when I have not crossed any guidelines.

by Cpalmore68

MoonPay do not work every time I go to buy crypto it asked to put in a phone number I put in my phone number and it tells me the phone number is already used. I cannot see how this company stay in business. Unbelievable I give it a -3 stars. And that’s being too nice.

by Erinvdfhvcfsdjj

I have been waiting in the chat for 48 hours now. “Our agents are busier than usual we will connect you soon”…. 2 days later I haven’t gotten so much as a confirmation that my requests for help were received. I messaged on Twitter only to be told they were forwarding my complaint to the “relevant department”. I have gotten no other response. They have $200 of mine. I have no coins and nobody cares. Stay far away.

by Phanterchris

It is unbelievable how this people decline purchases from different cards and banks and they blame it on the bank once you fix the problem with the bank they still don’t accept you and they won’t give you a reason why and they will take forever to answer the customer support chat! this is the first time I have to deal with something like this aldo you ask them to process the payment for you and they won’t do it I ended up deleting my account cause something ain’t right there!

by Vice5700

I downloaded MoonPay just to write a review and warn you about these thiefs. I’ve only dealt with this app through my Safepal wallet because I thought it was “safe” no pun intended. Turns out there was some kind of technical error, pretty much Safepal has the wrong contract address to bridge the transaction USDC (e) when this app only accepts USDC. In layman’s terms they weren’t connecting. So I decided to deal with this app directly, sent 300 USDC to the wallet address, per the instructions in the email from: this app. Ask me if I ever got a hold of customer service, or my currency ……………………………………………………………

by Bayern227

This is the most poorest bitcoin blockchain ever will send bitcoin firstly they charges over too much secondly I have seen now other chain don’t stay too long my client have send too me over hours now and I haven’t seen it up till now over… I send another 100$ since 4 days now the other block chain haven’t received the coin till now

by Sederquist1

Let’s say you’re sending money to another wallet. I can’t find any way to see if it reached there or if it’s still processing or they just flat out stole my money no idea I sent it to an online retailer that uses bitcoin trying to reach customer support is impossible. It just seems like it’s all automated and will just put you in circles.

by Juan1668

Not user friendly, continuously took too long to verify and when I tried to redo it, it took my information and said I couldn’t try again because an account already has that information. No way to prove that information was mine to begin with.

by Customer1331678890

They disabled my account for no reason, i tried to contact customer service support to get it fixed but they didn't answer the tickets

by I_love_norway

This is simple a crypto wallet. Allows you to purchase and send Bitcoin.
I don’t see anything extraordinary at this point.

If your trying to imitate Muun wallet by capitalizing off their name then you have succeed by doing this.

by Legit Reviewer420

Never works correctly denies my cards all the time multiple cards over priced fees

by Geis Fee

The real charge is 8% of whatever in most cases. They charge ridiculous solana network fees that don’t make sense. this app will soon fall to better/ honest third parties.

by Mike Nie

This took out money out of my bank account , I don’t even know why and didn’t give me the money back MoonPay is fraud don’t use it

by Segzypetee

No bank transfer after downloading the application

by Enforcer II

Stake introduce MoonPay and I can’t even send the money to stake because I need to pay more after putting a whole bitcoin in

by Nick Ahrens

It was easy to buy but now my money is essentially locked up in this app.

They say I cannot cash out and I also cannot transfer my BTC

by Scubasurferchick

I tried to send a transaction, however, it kept looking like it was denied 73 times. I’m beginning to think this is not for me.

by Redliptus18

They steal your money then you lost it forever then they keep pulling from your account until you are in the red MoonPay destroyed me in less than 15 minutes

by Jewell 5

When I thought you people couldn’t get any lower you did you canceled or terminated my Bitcoin sales? I didn’t get a penny you took one.3 point whatever else it was behind there and then you took seven and then took another 1.3 and you stole it you stole my money, you had the balls to cancel or terminate the transaction. I want you to know I’m going to the labor board. I’m gonna go to Bitcoin . I’m gonna go to. I’m gonna go to everybody. Listen and tell him what a corrupt freaking company you are.

by Chr1s2phr

Update: To MoonPaySupport, I have contacted you in the past (two years ago? I forget) about this issue. You claimed that you have no way of deleting my number from my old email address if I can’t access the email. Basically, I’m S.O.L.

This is bad for your business. IDK why you have it setup that way. Why can’t we just resubmit an ID?

Original review:

I contacted support over a year ago and the problem still persists. My phone number is linked to an old account. An email that I no longer have access to. It will not let me proceed to create a new account, even though my main credentials pass. It’s ridiculous that they can’t wipe the old account. This is the reason why you get one star.

by KrisMcKenna

I downloaded MoonPay after struggling with the site on my phone, every time I attempted a transaction (put in amount, currency I wanted to buy) it moved to another page with “add payment method” with a back arrow.

MoonPay opens the mobile website and has the same problem 🙃🤦🏻‍♀️

I can’t tell at all what I’m doing wrong🤷🏻‍♀️

by JessT69

This was my first purchase of bitcoin using this app, I made my purchase at 9:30 AM, and it too 9 hours before it was posted, to my wallet. I don’t understand why it took so long to post, I was working on a time schedule for a payment which was canceled and had to wait until I could make my payment , not sure if I am going to use this app again, if every purchase is going to take this long.

by SoonerSuzie

It has been very difficult to find someone to assist you if you have questions. They send you instructions even though you have explained to them that you are unable to complete it the instructions

by V1nsai

Needs dark mode, nobody likes staring at a lightbulb

by BTCtrader123

There are countless payment apps out there but this one is all you need for ease of use. Plus this app seems to have way more cryptocurrency offerings than others I’ve tried, which is crucial if you’re looking to diversify your portfolio.

MoonPay is also just a joy to use.

10/10 would recommend 💪

by CaylaTp_1

this app has gotten better and easier. You can just purchase bitcoin for an external wallet without buying it straight into your own bitcoin wallet. I love it 💯

by Irritated Bridge Player

Since my initial one star review, I have rechecked and have been able to account for the apparent anomalies. MoonPay is performing as advertised. Thank you for your understanding.

by Damianjw

The site is really great. I tried using it earlier but realized that I was missing a few steps.

by Mikky628

This is the best app I have known but they just need to adjust in the charges a little bit it a good app anyone can understand and know how to use and it fast it doesn’t takes more than 10min to receive your coin I feel happy while using MoonPay to get coin

by Eurocar_lover

I am a lil impressed and appreciative of MoonPay..aside from the learning curve..it was pretty easy to update my card and do a transaction. not as annoying ans stressful as others. the bot already told me why things didnt go through initially..

nice

by Never 9

It’s pretty quick when you’re buying crypto from this app . Therefore I recommend to who ever to buy crypto from this app apps

by Nsstatic777

Was easy to learn, learned fast when I wanted to covert , sell, or buy crypto

by AR91190

Super smooth UI, great for grabbing the phone and purchasing on a moments notice. Love it!

by Kaito - Entrepreneur

Great App

by Ram1011o

MoonPay is trusted

by Pawelspace

Easy, fast and very transparent product! Also, the support is super helpful! 🤩

by Joe El👍💯

Please read carefully, I was scammed by Fintap trading Access, I got a message from a trader on my Instagram and told me about how high their profit after investing was, I decided to invest in the online trade but they kept asking for more money including withdrawal fee and it was until then I realized I was being scammed. I couldn't let go because I invested my savings as at that time. I had to make a research on how I could recover my funds from them and I came across the Hackebrian49 after so many research. I read several good reviews about MoonPay from various scam victims they have helped and I decided to contact the admin for help. I was opportune to get my money back from the scam brokers through the help of the recovery professional, they recovered my investments for me with all the profits I was entitled to within one week of contacting them. You can write HACKERBRIAN49 at gmail for help too if you a victim of any kind of scam They are experts at dealing with online scam and assisting victims in receiving reimbursement, tracking down digital fingerprints, cyber analysis and thorough investigation. They offer other services such as Phone cloning ( catching, monitoring and tracking a suspected cheating spouse ) Website hack Boost of credit scores Clearing of criminal records Fixes bad debts etc Contact them now!!! HACKERBRIAN49 at gMail

by BinomoGeek

I was so impatient to carry out necessary research but i really wanted to jump on the crypto trading and investment buzz. Unfortunately for me, I invested 65,000 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 240,000 GBP within a couple of weeks. But i didn't realize i was dealing with a scam company, until i tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because i could not afford to let it go. So i tried all possible means to make sure i recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptocurrency, funds with the help of ProTrustedGeek via gmail So i file a report and she was able to help me get back all my lost funds within 3hrs i feel indebted to her Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam, reach out to ProTrustedGeek (at) gMail

by Anderson_Light🇺🇸

I was so impatient to carry out necessary research but i really wanted to jump on the crypto trading and investment buzz. Unfortunately for me, I invested 65,000 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 240,000 GBP within a couple of weeks. But i didn't realize i was dealing with a scam company, until i tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because i could not afford to let it go. So i tried all possible means to make sure i recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptocurrency, funds with the help of TRUSTEDPROGEEK via gmail So i file a report and she was able to help me get back all my lost funds within 3hrs i feel indebted to her Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam, reach out to TRUSTEDPROGEEK(at) gMail